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Display Problem

346 Views 3 Replies Latest reply: Nov 16, 2013 8:53 AM by sheila_m. RSS
Ignacz Calculating status...
Currently Being Moderated
Nov 12, 2013 3:29 PM

Dear members and stuff. I have an Ipod Nano 6th generation and i have a display problem and i dont know how to fix it, my display turned black and i can see nothing. I tried all the options from here to reset it and everything but it doesent works. When i put my headphones i can hear the volume button whhen its pushed. i connected it to the Itunes i did the reset but nothing . if somebody can help me please write it . Or if i have to repair it how much it costs in Apple Store?

iPhone 5s, iOS 7.0.2
  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Nov 14, 2013 10:35 AM (in response to Ignacz)

    Hello Ignacz,


    Thank you for the details of the issue you are experiencing with your iPod nano.  I recommend the following steps (you can skip any steps you have already taken):

    Will not turn on or screen remains dark

    • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    • If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.
    • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the screen remains dark and will not turn on, then your iPod may need service.


    My issue is still not resolved. What do I do next?

    For information on servicing your iPod, go to the iPod Service FAQ.


    You can find the full article here:

    iPod nano (6th generation): Hardware troubleshooting


    Thank you for using Apple Support Communities.



    Sheila M.

  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Nov 16, 2013 8:53 AM (in response to Ignacz)

    Hi Ignacz,


    Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources -


    All the best,

    Sheila M.


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