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ipad is disabled. connect to itunes

114539 Views 44 Replies Latest reply: Apr 12, 2014 6:35 PM by lmatson RSS
  • AndreaB Calculating status...
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    Aug 4, 2012 2:25 PM (in response to Aysha100)

    I an having the same problem!! Only when I download the update and then try to restore I get an error message! Someone please help!!!

  • jazzislife Calculating status...
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    Nov 21, 2012 1:12 AM (in response to dongskili)

    Ok tried to restore but now keep getting his error message:

    POD Software Update Server Can Not be contacted

    Make sure your Network Setting are correct and Network is connected or try again.

    Well I am connect and don't know what to do next??

  • BigKA Calculating status...
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    Feb 14, 2013 1:10 PM (in response to dongskili)

    Cheers PROV1NB, solved my problem

  • EGHolman Calculating status...
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    Mar 4, 2013 12:23 PM (in response to dongskili)

    Disconnect the iPad from the computer and power it off. (Hold power button and swipe). While holding down the home button connect the computer with iTunes opened. You should see  the apple logo and then the iTunes connect image. The iPad will be wiped while restoring the lastest IOS.

  • Kayla@1234 Calculating status...
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    Aug 13, 2013 8:34 AM (in response to PROV1NB)

    i tryed but no apple logo came up only the same broken strip across the screen

  • kentberntsen Calculating status...
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    Sep 19, 2013 2:34 PM (in response to evafromdalhousie)

    even ipad minis?

  • kmania1 Calculating status...
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    Sep 21, 2013 1:10 PM (in response to PROV1NB)

    Your advice was amazing. I had a passcode lock on my ipad and installed the new ios7 software. It prompted me to enter my passcode but wouldn's recognize it and disabled the ipad. From what I could find on the internet, it had to be restored through itunes. When I would connect the ipad to my computer a message would come up telling me to enter my passcode before itunes could recognize the ipad but, of course I couldn't do that because the ipad was disabled. I followed your advice and it is now back up and running. So happy I found your advice!!

  • theITdude Calculating status...
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    Sep 30, 2013 9:06 AM (in response to dongskili)

    This is straight forward to fix.

     

    The reason you cannot do anything with it at the moment is becuase it is protecting its data after a passcode was entered incorrectly several times and it is set to disable on too many wrong attempts.

     

    To Fix:

    1. Shut down iPad (hold down top button and slide to switch off)

    2. Open iTunes on the Mac or Windows PC (if you use a different account or different computer you can only wipe the data and setup as a new ipad. If you use the original computer you set it up with and configured with then you'll be able to restore its data)

    3. Connect the ipad to the computer and hold down the "Home" button until you see "Connect to iTunes" with an image of a wire on display

    4. Windows computers will need to download and install the recovery driver (automatic)

    5. Complete the onscreen instructions for setting up as a new ipad or restoring it.

     

    Sometimes it doesn't complete going back to the "disabled - connect to itunes" this is becuase it is still downloading the operating system update or installing the recovery driver. Just wait for the download to finish and repeat from step 3.

     

    I have completed this process several times and can confirm it works.

     

    Enjoy!

  • HBLovin Level 1 Level 1 (0 points)
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    Nov 10, 2013 10:06 PM (in response to PROV1NB)

    This worked perfectly for me. Thanks Aysha100!

  • HBLovin Level 1 Level 1 (0 points)
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    Nov 10, 2013 10:39 PM (in response to HBLovin)

    Correction: Thanks PROV1NB!

  • JackEDC Calculating status...
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    Nov 12, 2013 4:28 PM (in response to dongskili)

    I have disabled problem too, but once I connect my ipad with itune and click on restore ipad. It says "Find my iPad must be turned off before restore" , but my iPad is disabled.

     

    I tried to remove my iPad from Find My iPhone from www.icloud.com using safari.

     

    but it didn't worked!! still got same message.

     

    please advice

  • Rscargo1003 Calculating status...
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    Dec 17, 2013 11:45 AM (in response to alexxv)

    how can you restore if find your ipad is turned on and you need to turn it off in order to restore?

  • Mrsjessicapinay Calculating status...
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    Feb 28, 2014 9:36 AM (in response to PROV1NB)

    thanks to you,ur comment help me a lOt now my ipad was connected to itunes...

    Thank you so much.God bless!

  • AprilT1016 Calculating status...
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    Mar 12, 2014 7:55 AM (in response to PROV1NB)

    your directions worked great thank you

  • lmatson Calculating status...
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    Apr 12, 2014 6:35 PM (in response to PROV1NB)

    THANKS!  solved my problem

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