Currently Being ModeratedNov 12, 2013 5:52 PM (in response to GrantW01)
OK I STRUGGLED WITH THIS FOR A LONG TIME AND FIGURED OUT MY PROBLEM
If you startd your account with a non iPhone apple prodect you have to REGESTER IT IN YOUR SUPPORT PROFILE! That is whhat will activate the phones iMessgae ad FaceTime. MAKE SURE YOU DO THIS IF YOUR ACCOUNT WASNT REGESTERED WITH AN IPHONE!