Q: I am updating my card details as I have a new card and it keeps stating invalid security code when i am entering it correctly. Help pls

Hello Jade3188,

Thanks for the question. I understand you are having issues adding payment information to your account. In my experience, this usually occurs due to two common reasons (though there may be more):

If your account information does not match your credit card, you may get a message stating "The credit card was declined."

To expand on the above, your billing name or address may not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.

The iTunes Store will place a minimal authorization hold on your credit card each time that you update your account information (equal to around 1 USD). The authorization hold is not a charge. The authorization hold is placed on your credit card to make sure that the information provided matches the information on file with your financial institution. The authorization hold will not be displayed in your iTunes Store purchase history.

If there are insufficient funds in the account to cover the authorization hold, you may experience issues with adding payment information.

For more information, see the following helpful resources:

iTunes Store: How iTunes Store purchases are billed

http://support.apple.com/kb/HT5582

iTunes Store: Changing account information

http://support.apple.com/kb/HT1918

iTunes Store: My credit card's security code or zip code does not match my bank's records

http://support.apple.com/kb/TS1646

Thanks,

Matt M.