2 Replies Latest reply: Nov 13, 2013 12:17 PM by Gilrod
Gilrod Level 1 Level 1 (0 points)

I am experiencing issues with my mid-2010 MacBook Pro as indicated in the article above:  http://support.apple.com/kb/TS4088.  I just updated from Snow Leopard to Mavericks and have been experiencing issues during video playback.  Although I occasionally had similar problems in the past, it has gotten far worse with this update.  I was unaware of the issue with mid-2010 MacBook Pros until I did the research after this became a major issue. 

 

The crash reports indicate a GPU kernal panic.  That is why I believe the issue is related to the problem in the article above.  Unfortunately, my AppleCare Protection plan expired in June.  From my technician, I understand that the repair could be several hundred dollars if it is a logic board issue.  Does anyone have any suggestions to proceed? 

 

Thanks!


MacBook Pro, OS X Mavericks (10.9)
  • 1. Re: http://support.apple.com/kb/TS4088
    Linc Davis Level 10 Level 10 (117,805 points)

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.
  • 2. Re: http://support.apple.com/kb/TS4088
    Gilrod Level 1 Level 1 (0 points)

    Thank you for the very thorough response.  I took it to a certified tech who is running the video test.  I will let you know if it works out.  Thanks!