Q: iTunes crashes while opening a dialogue box

When I had disabled all the non microsoft services, iTunes worked perfectly but as soon as I enabled Apple Mobile Service, iPod Service and Bonjour Service, it started crashing. This also causes crash into other applications like Google Chrome, Microsoft Word, Excel, Powerpoint etc.

I found this listed in Microsoft Event Viewer's error log.

Faulting application name: iTunes.exe, version: 11.1.0.126, time stamp: 0x52394b24

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0xe14

Faulting application start time: 0x01cedfc5670c8f41

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: unknown

Report Id: 3fe14276-4bb9-11e3-bf3d-f07bcbcfb70c

Please help me out.

iPhone 4, iOS 7.0.3

Posted on Nov 11, 2013 10:33 PM

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Q: iTunes crashes while opening a dialogue box

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by norm123,Helpful

norm123 Nov 14, 2013 6:55 AM in response to akz152
Community Specialists

Nov 14, 2013 6:55 AM in response to akz152

Hello akz152

Start with the article below to troubleshoot iTunes on your computer. Let me know if that helps or need more assistance.

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421

Regards,
-Norm G.
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by akz152,

akz152 Nov 14, 2013 7:25 AM in response to norm123
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Nov 14, 2013 7:25 AM in response to norm123

Thanks buddie for the link. I had visited it but it lead me to no solution. However I myself found out the source of the problem after posting the question.
iTunes needs Quicktime to be installed alongside it. I had installed only iTunes and it was creating crashes in self as well as other applications. After installing Quicktime, all the crashes have stopped. It's working perfactly.
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by norm123,

norm123 Nov 16, 2013 6:27 AM in response to akz152
Community Specialists

Nov 16, 2013 6:27 AM in response to akz152

Hey akz152

Glad to hear that everyting is working for you. If you have any other questions, just post a new one for assistnace.

Thanks for using Apple Support Communities.

-Norm G.
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Q: iTunes crashes while opening a dialogue box

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by norm123,★Helpful

by akz152,

by norm123,

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by norm123,Helpful