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TS3274: iPad: Basic troubleshooting

Learn about iPad: Basic troubleshooting

TS3274 ipad apple comes up and show a picture of the pug in charger

123 Views 1 Reply Latest reply: Nov 14, 2013 8:17 AM by Philly_Phan RSS
sekmson1@aol Calculating status...
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Nov 14, 2013 8:03 AM

I pug the ipad in to charge and know I can't get it to turn on there is a pug in picture on the ipad and will not do anything

  • Philly_Phan Level 6 Level 6 (11,010 points)

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

     

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.  Also, if you have IOS-7, read this.

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