netscraper

Q: OSX 10.9 Can't print on Ricoh network printer

Hi community,

 

I'm using an MBPr 15" late 2013 running OSX 10.9. My company uses an Ricoh Aficio MP C3002 network based printer.

With "Printers and scanners" it was quite easy to find and install the Ricoh. After this I ran Software update and installed the latestt printer from the Apple store.

 

And now it got weird: the printer showed up, was connected and startet the jobs. But nothing was printed. Looking in the job-list I saw these jobs with my user id shown as aborted. Using Terminal I pinged the Ricoh - worked flawless.

 

Our network ist Exchange Server 2003-based, the Ricoh is directly connected to the network. Prior to the MBP my machine was an quite antique windows machine connected to the same network.

 

At home I use a Brother network printer which works fine (and prints so far).

 

Any ideas what could be wrong ?

 

Help would be very much appreciated.

 

Thanks !

 

Michael

MACBOOK PRO (RETINA, 15-INCH, LATE 2013), OS X Mavericks (10.9), 24'' iMac Intel DualCore early 2008

Posted on Nov 12, 2013 1:59 PM

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Q: OSX 10.9 Can't print on Ricoh network printer

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  • by PAHU,

    PAHU PAHU Nov 12, 2013 4:25 PM in response to netscraper
    Level 6 (16,610 points)
    Nov 12, 2013 4:25 PM in response to netscraper

    Do you know if you have User IDs/PIN codes set in the C3002. If yes, then this would require you to print with an ID/PIN, otherwise the job would be cancelled at the machine - which sounds like what you are saying.

  • by netscraper,

    netscraper netscraper Nov 12, 2013 11:54 PM in response to PAHU
    Level 1 (0 points)
    Nov 12, 2013 11:54 PM in response to PAHU

    AFAIK no such User ID's, but today I see our IT guy and will ask him (for good measures).

     

    I will be back with the results...

  • by netscraper,

    netscraper netscraper Nov 13, 2013 12:50 AM in response to netscraper
    Level 1 (0 points)
    Nov 13, 2013 12:50 AM in response to netscraper

    A few minutes ago IT came back: definitively no restricted access to our Ricoh. Anybody in our network is allowed to print, scan and fax without prompted for UserID, password or pin.

     

    Could this be associated with printer protocol ?

     

    I'm not sure which one I chose during setup. Does anybody know, which one ist recommended (by Apple or the manufachturer) ?

  • by PAHU,

    PAHU PAHU Nov 13, 2013 1:55 AM in response to netscraper
    Level 6 (16,610 points)
    Nov 13, 2013 1:55 AM in response to netscraper

    With regards to the printer protocol, you mentioned that "it was easy to find". To see a printer in the Default view of the Add printer window, the printer has to support an advertising protocol like Bonjour. So if you did add the printer this way, then the protocol is determined by settings in the printer.

     

    If you wanted to add the printer manually, by selecting IP and then the HP Jetdirect-Socket protocol, you can then enter the IP address of the Ricoh and the supporting driver in the Use menu. Or, instead of selecting the Ricoh in the Use menu, you could select the Generic Postscript driver that is included with 10.9. If this prints then you can remove this printer and add again, this time selecting the Ricoh driver.

  • by netscraper,

    netscraper netscraper Nov 13, 2013 2:24 AM in response to PAHU
    Level 1 (0 points)
    Nov 13, 2013 2:24 AM in response to PAHU

    With "easy to find" I meant the printer as such via IP.....

    Protol was LPD by default, other protocols did not work as well with the Ricoh PS driver.

     

    Meanwhile I did a little research. The Problem seems to be that our Ricoh came without Postscript option. If I use the Generic PCL driver that came with my Mac at least I can print. But I don't have any options. Thats bad, because this is a colour printer and our default in the company ist bw-printing for holding printing costs low.

     

    I found some hints on open printing at Linuxfoundation.org but have no inkling how to install these drivers or ppd packages.

  • by PAHU,

    PAHU PAHU Nov 13, 2013 2:30 AM in response to netscraper
    Level 6 (16,610 points)
    Nov 13, 2013 2:30 AM in response to netscraper

    If the Ricoh does not have the PS option then regardless of what protocol you selected, the Ricoh PS driver would not have worked.

     

    As you have found, there is the pxlmono package from the Linux foundation that will let you print in colour. And you need to install the Foomatic and Ghostscript packages with the pxlmono package in order for it to work.

     

    If the company prefers you to print in B/W to reduce costs, then the Generic PCL laser driver will do the job fine. One thing to note with this driver is that it is defaulted to 300dpi resolution, but you can change this via the Printer Features menu.

  • by netscraper,

    netscraper netscraper Nov 13, 2013 3:02 AM in response to PAHU
    Level 1 (0 points)
    Nov 13, 2013 3:02 AM in response to PAHU

    Yes, I found this pxlmono-package but haven't the slightest idea how to use it....

    Same wit the Foomatic and Ghostscript packages.

  • by netscraper,

    netscraper netscraper Nov 13, 2013 3:20 AM in response to netscraper
    Level 1 (0 points)
    Nov 13, 2013 3:20 AM in response to netscraper

    OK, finally found the proper downlaod site for the three .dmg's. In case anybody else is looking for it:

     

    http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/pxlmon o#pxlmono_1.6_for_Mac_OS_X_10.3.x_.28Panther.29_-_Mac_OS_X_10.8.x_.28Mountain Lion.29

     

    Seems to support only OSX 10.8 and the C3001....Tomorrow, our IT wil have a look into it and give it a try.

    I'm back tomorrow....

  • by netscraper,Solvedanswer

    netscraper netscraper Nov 14, 2013 8:53 AM in response to netscraper
    Level 1 (0 points)
    Nov 14, 2013 8:53 AM in response to netscraper

    Back again....

     

    ...unfortunately with bad news. Since the actual plxmono seemed to support only OSX 10.8 and the Aficio MP C3001 our IT didn't recommend to use it, in fact they advised me explicitely not to install it.

     

    OK - that means no such workaround for OSX 10.9 and the newer Ricohs without PS3.

     

    Instead we had to install the Ricoh under Windows 7 prof/Parallels 9. Works fine since the Win drivers all are PCL.

     

    It's a shame that a printer as expensive as the Ricoh (ca. € 3500) comes without PS3, you have to buy the option for another €600 !!! Back at home I use a Brother network printer for €99 which works just fine with PS3.

  • by netscraper,Helpful

    netscraper netscraper Nov 20, 2013 6:12 AM in response to netscraper
    Level 1 (0 points)
    Nov 20, 2013 6:12 AM in response to netscraper

    ....and suddenly it worked !!!!

     

    The way I've done it: delete every Ricoh Printer and related drivers from Ricoh from your machine.

    Connect to network and open any printable document. Klick "Print" and sroll down the printer list in the print menu window. There I found the Ricoh as available (but not installed). I klicked on it - Max OSX configured the Printer, installed the driver and voilà it worked ! On a Ricoh without Postscript Option !

     

    I think the real problem was the original PS-driver from Ricoh. The MacOSX generic Ricoh seems to support PCL.

  • by ndemoreau7,

    ndemoreau7 ndemoreau7 Feb 19, 2014 1:17 AM in response to netscraper
    Level 1 (0 points)
    Feb 19, 2014 1:17 AM in response to netscraper

    Hello, does it print in colours?

  • by kevin073,

    kevin073 kevin073 Jul 19, 2014 1:37 AM in response to netscraper
    Level 1 (0 points)
    Jul 19, 2014 1:37 AM in response to netscraper

    Hello netscraper,


    How did you find the printer in the list. If I do what you did I don't see the Ricoh. I only saw it when I put the right IP but then i can't print if I choose the Ricoh. Can you please help! Thanks!

     

    What did you do to let it work fineSchermafbeelding 2014-07-19 om 10.36.46.png

  • by greg sahli,

    greg sahli greg sahli Jul 19, 2014 5:58 AM in response to kevin073
    Level 7 (25,400 points)
    Jul 19, 2014 5:58 AM in response to kevin073

    Looks like netscraper used Bonjour (automatic discovery) - not IP.

    Especially not LPD, which is the oldest net print standard - always try HP Jetdirect protocol before LPD.

  • by zoem5001,

    zoem5001 zoem5001 Aug 7, 2014 2:41 AM in response to netscraper
    Level 1 (0 points)
    Aug 7, 2014 2:41 AM in response to netscraper

    Hello,

     

    I have the same problem with my mp c2003. Bonjour is on, but my mac os x 10.9.4 is unable to find it.

    If I enter the ip address as kevin073 did with suggested ps, my printer refuses to print.

    If I use the general PCL-pinter, it's working, but no colors.

    No difference using LPD or HP Jetdirect.

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