nicola260

Q: OS X Mavericks won't download.

The bar won't move on the launchpad and I have tried delete it and restarting the computer but it won't work no matter what.

MacBook Pro, iOS 7.0.3

Posted on Oct 26, 2013 1:46 AM

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Q: OS X Mavericks won't download.

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 26, 2013 1:54 AM in response to nicola260
    Level 10 (122,682 points)
    Apple Music
    Oct 26, 2013 1:54 AM in response to nicola260

    Hi ..

     

     

     

    Make sure  your Mac meets v10.9 Mavericks requirements  >  OS X Mavericks: System Requirements

     

    Downloading Mavericks requires a high speed broadband connection.

     

    You can resume the Mavericks download in the App Store.

     

    Mac App Store: How to resume interrupted downloads

  • by nicola260,

    nicola260 nicola260 Oct 26, 2013 2:30 AM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 26, 2013 2:30 AM in response to Carolyn Samit

    Thanks for your help but my system is up to the requirements and everytime I click download, it just goes straight back to the 'download' button again.

  • by juanrgar,

    juanrgar juanrgar Oct 26, 2013 2:43 AM in response to nicola260
    Level 1 (0 points)
    Oct 26, 2013 2:43 AM in response to nicola260

    This is also happening to me. I'm running Snow Leopard on a MacBook Pro 5,5. I can see the mavericks icon in the dock, and it says 'Downloading...' but the progress bar does not make any progress. In addition, every time I click on Download in the Purchases tab, I see a spinner for a little while, and then the button reverts to 'Download'.

     

    I've re-installed Snow Leopard, so I'm on a fresh installation now. I've checked that no software updates are available. In this state, I've tried to install other previously purchased apps, and the same happens with other apps, I can't download them either.

     

    Any help would be much appreciated. Should we ping in the app store forum?

  • by juanrgar,

    juanrgar juanrgar Oct 26, 2013 3:15 AM in response to juanrgar
    Level 1 (0 points)
    Oct 26, 2013 3:15 AM in response to juanrgar

    Sorry, I can see the progress bar actually progressing But I think the app store download button still does not react to presses changing its state, and it keeps returning to download.

  • by Spinalman,

    Spinalman Spinalman Oct 26, 2013 4:56 AM in response to Carolyn Samit
    Level 1 (5 points)
    Oct 26, 2013 4:56 AM in response to Carolyn Samit

    Hi Carolyn,

     

    Thanks for the response.   You mentioned high speed internet connection.- that is not stated in the sytem requirements for mavericks.  Can you give detail please?  Are you saying there is a minimum bandwidth?

     

    Here in the good old England there are many of us living with steam powered internet. Routinely we will get less than 2MBs download bandwidth.

     

    Both my OS 10.7.5 and OS 10.6.8  macs won't download Mavericks, or in one case, seems to be downloading but has no progressbar in Purchases nor a Dock icon.

     

    There are a lot of people on 10.7.5 who have similar issues.  The bandwidth "issue" is a new one that hasn't been mentioned as a possible barrier.

  • by rose_hedley,

    rose_hedley rose_hedley Oct 26, 2013 5:15 AM in response to nicola260
    Level 1 (0 points)
    Oct 26, 2013 5:15 AM in response to nicola260

    I have the same problem as listed by those above. My internet is definetly quick enough and my MacBook Pro fits the requirements to dowload Maverick. I have tried to update software also to no avail.

     

    I cannot delete the Maverick icon in launch pad to try downloading it again. Has anyone got around this problem yet?

  • by Spinalman,

    Spinalman Spinalman Oct 26, 2013 5:24 AM in response to rose_hedley
    Level 1 (5 points)
    Oct 26, 2013 5:24 AM in response to rose_hedley

    In Launchpad if you Alt- click the icon you get the wobble and little X (like on iOS) and that will then allow you to remove it from Launchpad.

     

    You should also check in App Store it is not still downloading (or trying).  There is the funny feature of app downloads being "hidden" - go to your App Store account settings, sign in and below your credit details is Hidden purchases.  There may be the remnant of Mavericks aborted download.  I'd unhide it first. Then it might show in purchases. Not sure why "hiding" is a feature.

  • by WilMiRe,

    WilMiRe WilMiRe Nov 14, 2013 9:23 AM in response to Spinalman
    Level 1 (0 points)
    Nov 14, 2013 9:23 AM in response to Spinalman

    I just tried to download this and am having the same problem (and meet all of the system requirements).  Just wondering if this has been solved, or if others are still having problems with this.

     

    Thanks

  • by Eric Root,

    Eric Root Eric Root Nov 14, 2013 10:04 AM in response to WilMiRe
    Level 9 (72,571 points)
    iTunes
    Nov 14, 2013 10:04 AM in response to WilMiRe

    There is a contact link.


    Support

  • by Spinalman,

    Spinalman Spinalman Nov 14, 2013 10:12 AM in response to Eric Root
    Level 1 (5 points)
    Nov 14, 2013 10:12 AM in response to Eric Root

    Eric,  are you directing us to a specific update on the problem or maybe a workaround?   Suggesting us to contact support is a little pointless. Most if us have done that - that is why we are here.   This community is for self help., so we are looking for practical advice from only those people who have experienced this problem and have discovered a reapeatable solution.

  • by iW00,

    iW00 iW00 Nov 14, 2013 11:05 AM in response to nicola260
    Level 4 (1,349 points)
    Nov 14, 2013 11:05 AM in response to nicola260

    Spinalman wrote:

     

    Here in the good old England there are many of us living with steam powered internet. Routinely we will get less than 2MBs download bandwidth.

     

    Both my OS 10.7.5 and OS 10.6.8  macs won't download Mavericks, or in one case, seems to be downloading but has no progressbar in Purchases nor a Dock icon.

     

    There are a lot of people on 10.7.5 who have similar issues.  The bandwidth "issue" is a new one that hasn't been mentioned as a possible barrier.

    No, Badwidth its not an issue. Requirement is to have access to internet. High-speed one is recommended as it's quiet large download - 5.3GB.

     

    Cycle power on your router/modem, cycle power on your mac. There is a chance that you could have a networking issue.

     

    Is it the same thing happend when you are trying to download any other app?

     

    Have you try to create new, temporary account on your mac to check if the same problem happens?

     

    Is your system Firewall disabled? Do you use any other 3rd party security app (antivirus, firewall, internet security app, banking app?

     

    Open App Store app and sign out of the app store.

     

    Move to trash (do not empty trash yet if anything will go wrong you can put it back) all files from this folders:

    main library:

    /Library/Application Support/App Store

    /Library/Updates

    And your user library:

    ~/Library/Application Support/App Store

    ~/Library/Caches

    ~/Library/Containers/com.apple.appstore

    ~/Library/Cookies

    ~/Library/Preferences/ByHost

    ~/Library/Preferences/com.apple.appstore.plist

     

    Who is your ISP? BT? When Mountain Lion was released there was an issue with some routers that BT was using. Download stuck and even that was showing is downloading it wasn't progressing:

     

    https://discussions.apple.com/thread/4135141?start=0&tstart=0

     

    Best way to find out if this is your network issue is to use different network.

  • by tebruno99,

    tebruno99 tebruno99 Feb 12, 2014 10:11 AM in response to iW00
    Level 1 (0 points)
    Feb 12, 2014 10:11 AM in response to iW00

    This is happening to my 2011 iMac as well. Just reinstalled 10.6 from the included install disk. Updated to 10.6.8 and clicking the download button asks me for my login, succeeds, and then it turns back into the "Download" button.

     

    This actually happens for all applications in the purchased list.  On other note, iTunes downloads of music and vids is working fine.

     

    (My 2013 iMac, and 2012 MBP both download from the app store just fine with 10.8 to 10.9 upgrade or any other app)

  • by wesman,

    wesman wesman Feb 26, 2014 6:36 AM in response to tebruno99
    Level 1 (15 points)
    Feb 26, 2014 6:36 AM in response to tebruno99

    ignore my post.  i just noticed the progress bar in the dock.

     

    Message was edited by: wesman

  • by alexuhh11,

    alexuhh11 alexuhh11 Mar 28, 2014 11:32 PM in response to juanrgar
    Level 1 (0 points)
    Mar 28, 2014 11:32 PM in response to juanrgar

    Hi juangrar! Have you solved this problem? I'm having the exact same problem too. Can't seem to download Mavericks.

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