HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
emmaenzo
Level 1 (0 points)

Q: hello wont let me connect to itunes keeps comming up with unknown error

unknown error so wont let me sign in to itunes can you help

laptop

Posted on Nov 14, 2013 9:36 AM

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emmaenzo

Q: hello wont let me connect to itunes keeps comming up with unknown error

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  • by b noir,

    b noir b noir Nov 14, 2013 11:32 AM in response to emmaenzo
    Level 9 (72,129 points)
    Nov 14, 2013 11:32 AM in response to emmaenzo

    Are you getting an error message number with that Unknown error? If so, what number are you getting, please?

  • by anarcise,

    anarcise anarcise Nov 14, 2013 11:33 AM in response to emmaenzo
    Level 1 (10 points)
    Nov 14, 2013 11:33 AM in response to emmaenzo

    I had this exact same problem.  I found this fix and it worked for me. 

     

    Step 1:

    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.

     

    Step 2:

    Browse and past that file into C:\Program Files (x86)\iTunes.

     

    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.

     

    Good Luck.

    Anthony