HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
double v
Level 1 (0 points)

Q: HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

Lenovo thinkpad twist, Windows 8

Posted on Nov 14, 2013 11:02 AM

by anarcise,Solvedanswer
anarcise anarcise
Level 1 (10 points)
A:

I had this exact same problem.  I found this fix and it worked for me. 

 

Step 1:

Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 

 

Step 2:

Browse and past that file into C:\Program Files (x86)\iTunes.

 

Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.

 

Good Luck.

Anthony

Posted on Nov 14, 2013 11:31 AM

Close
double v

Q: HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a pro ... more

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  • by anarcise,Solvedanswer

    anarcise anarcise Nov 14, 2013 11:31 AM in response to double v
    Level 1 (10 points)
    Nov 14, 2013 11:31 AM in response to double v

    I had this exact same problem.  I found this fix and it worked for me. 

     

    Step 1:

    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 

     

    Step 2:

    Browse and past that file into C:\Program Files (x86)\iTunes.

     

    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.

     

    Good Luck.

    Anthony

  • by double v,

    double v double v Nov 24, 2013 3:41 PM in response to anarcise
    Level 1 (0 points)
    Nov 24, 2013 3:41 PM in response to anarcise

    thanks so much for your advice, Anthony! this solved my problem, and my friend's problem! and sorry for the delay in my response, my apologies. Vaclav

  • by Lainey2015,

    Lainey2015 Lainey2015 Feb 11, 2015 5:05 PM in response to double v
    Level 1 (4 points)
    iTunes
    Feb 11, 2015 5:05 PM in response to double v

    why am I the only one this hasn't worked for???? I have the same exact problem and it doesn't work for me....