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Music not syncing after iOS 7 update

331902 Views 911 Replies Latest reply: Apr 17, 2014 12:56 AM by TomHudson2229 RSS Branched to a new discussion.
  • uss-kelvin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 3:33 PM (in response to Michelle Philip)

    Hey, guys. I am very sorry to hear so many people have the same issue and by reading most of this thread, it can probably be deducted that this is a bug within either the new version of the iTunes or current versions of iOS7.

     

    I have managed to solve this twice now, with three different albums that I wanted to add to my music library and to my iPhone 4S 64GB.

     

    First, I unsynced the music as was suggested by one of the repliers, but honestly, the prosess of wiping out your entire library is quite drastic and I have to say that it absolutely should not come to this. However, the first time I tried it, it worked, creating a reptilian music library on one of my drives.

     

    The second option is much less bizarre. I added the albums to my iTunes library and synced them to the iPhone, only to get all the tracks ghosted (gray with a red stop-like sign, unplayable). Then I deleted them and restarted (not wiped out, but simply restarted by holding the block button and the home button for a few seconds) the device and restarted the iTunes using the Task Manager (my laptop runs on Windows 7, but it should make much difference here, I suppose).

    I deleted the songs from the iTunes and added and synched them again, album by album (superstitiously trying not to overwhelm the iPhone with too many problematic syncs at once). It worked with the first album, but with the second, it didn't. That's when I decided to just leave the music in the iTunes without removing it and adding it all over. So I simply restarted the devices and iTunes once more and, upon connecting the iPhone to the laptop and opening iTunes once again, I synced the music that was already there - the two remaining albums - and it worked, they simply unghosted. I suggest that you close all the tabs before syncing and opening them when the sync is complete.

     

    Also you can chant a bit and flail around with a tambourine - I don't know if it helps, but lately performing the simplest tasks through iTunes seems to require many primitive and bizarre rituals that should have become outdated the second phones became "smart".

     

    Good luck! I really hope Apple fixes this, but remember that most of Apple support are operators and everyman techs, and changes in iTunes and iOS are authorized and made by the big guys. Apparently the same ones who may think 100,000 hits on an issue thread and posts from perfectly reasonable clients of more than a decade about considering the competition software and devices are unworthy of immediate reaction.

  • illed Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2013 12:35 PM (in response to Souwester)

    happened to me today: when playing one of the songs which was not even supposed to be on the iphone, because syncing did not work, it suddenly showed the white Apple logo on black, as if it was rebooting. Then suddenly it was back to the iPhone music app. Weird stuff.

     

    <Email Edited by Host>

  • father82 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 5:24 PM (in response to illed)

    same here, I’ve tried everything I have been reading in this chat ,reboot phone delete this delete that uncheck this uncheck that start again NOTHING WORKS I have been wasting my time ,apple is making us go to the competitor ,i have owned apple devices for 5 years now and this is unacceptable ,i have purchase over $5,000.00 in songs that apparently where legal and now i can’t even listen to them on the go ,time to think about moving to a device that i can rely on.

    Hopefully they problem gets fix soon before is too late.

    Music was the number 1 thing that put apple on top and now will leave apple in the bottom.

     

  • namonai Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 12, 2013 8:07 PM (in response to yax412)

    How do I disable emails for this issue?  I bought a Google Nexus 5 (it's awesome), and no longer care about this issue.

  • Vivstar33 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 9:58 PM (in response to yax412)

    I was looking to buy an iPad mini to replace my wife's recently deceased kindle reader. 
    Nope. Nexus 7.

     

    My phone contract is due in January and I was looking forward to a 5S.

    Nope. I'll be getting a Nexus 5 if I can..

  • sidderke Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2013 1:41 AM (in response to yax412)

    I sent this to Tim Cook: 

     

    "Dear Tim Cook and Apple,

     

    I'm sending this to your email-adress because

    1. The feedback site of Apple went a bit weird when I tried to paste a longer explanation into the comment field.

    2. This bug has not been resolved after nearly 2 months or so of iOS 7, and I would like to get some feedback if this issue is being handled.

     

    I have some information in this mail that can help the developers.

     

    The problem is iOS 7 not syncing big playlists of music. It stalls on Waiting for Changes to be applied. Small playlists work, big ones don't.

     

    I have an older 80GB iPod Classic, a 64GB iPhone 4S and now even a new 128GB iPad Air. I also had an older iPad 1 running iOS 5.

    Neither of these devices had problems syncing the same music except the 4S and the iPad Air, running on iOS 7.0.3 (I had the problem starting with 7.0 or 7.0.1)

     

    I have this brand new iPad Air that I just completely set up as a new iPad, and even that one refuses to sync, it just stalls when I click on big playlists. It's a new device out of the box, and considering I'm having the same for over 1.5 month, I'm sure this is an iOS 7 bug.

     

    This is everything I already tried on my iPhone 4S before I bought the iPad to get this fixed:

     

    - I had a completely manually managed iTunes Library. I made a completely new library, that I let iTunes automatically manage (copy to iTunes Media + put it in the right folders). I use to do this all myself, being a bit neurotic about organisation, but I noticed that I could save time by letting iTunes do this for me, especially since I already checked 99 percent of the meta data of my music collection. So it's a completely new library, but with the same playlists etc. (I re-made them manually again)

     

    - Removed all the voice memos on my iPhone, because I heard that sometimes could give problems.

     

    - Restored from an iCloud backup. Many many times. Then syncing again starting from zero. Did not help.

     

    - Changed the name of the MediaLibrary.sqlitedb file on the iPhone (I don't have a jailbreak, I did it trough the OSX program Phoneview). This should have iTunes make a new Library on the iPhone. It was still stuck on the same steps with the same playlists.

     

    - I updated to Mavericks, with iTunes 11.1.3 and to iOS 7.0.3, thinking this 'updated' setup would relieve me of the problem. Again, I was wrong.

     

    - I dragged all the 48.000 music files in a utility called MP3 Scan and Repair. It gave me small errors on about 8000 of my files, some of which are never noticeable, or it would cause a song to prematurely stop or skip. I let it fix all those 8000 files, and lost about 75 percent of the artwork of those files in the process. I spent a day fixing that problem by checking which files had their artwork removed, and looking up new artwork on the internet, updating it manually again.

     

    So as you've seen, I already tried *a lot* of measures to getting this problem fixed.

     

    One thing that I DID NOT try yet, is setting up my phone as a completely new iPhone. Reason being that I'm not going to loose 4 years of text messages because Apple has a bug in their software. But, as I explained earlier, I bought a completely new 128GB iPad Air, set it up as a new iPad, and still it happens again.

     

     

    At this point, I have spent a LOT of money to buy high capacity Apple devices to get a lot of media on them. Your discussion forums have been full with this problem.  Everyone sometimes finds another fix for it, I have tried them all, and as a lot of others, this is not fixed yet. I have my new iPad and iPhone almost completely empty, despite paying a lot of money to get the capacity and spending a LOT of time trying to fix or work around these issues.

     

    As a customer who waited for 2 iOS 7 updates already, and  2 iTunes updates, I am loosing my patience. I also sent feedback already in the past about this problem. I would like to get some feedback from Apple if they are aware of this issue, and if there will be a fix soon because if not I can just go and return that expensive iPad and be disappointed.

     

     

    Thank you for your time,

     

    Best regards,"

  • Souwester Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2013 2:17 AM (in response to Souwester)

    Having lost about half my music when I last did a sync a few days ago, I felt brave last night, and thought I'd try converting higher quality songs to 192kbps rather than 256 which I normally use. iTiunes showed it was syncing some changes to Apps and then sat at Step 8 of 8 from about midoight until 1am when I went to bed.

     

    When I checked this morning it was still on Step 8 of 8, but on checking the iPhone General>About, the number of songs is very slowly increasing, although we're not even half way there (currfently 4147 or nearly 10000!).  Glad I'm not going out anywhere today to have to disconnect the phone!

     

    I'm not sure about the memory usage though: 'About'  and 'Usage' currently showing 17.7Gb available but iTunes says 11.33Gb.  With 'Usage' saying 18.1 Gb used and just over 40% of songs on the remaining 17.7 won't be enough. I'd have thought the iTunes figure should be the free space once all songs are transferred, but 11.33 seems a litle on the high side. Maybe the fact that there were *some* songs already on the phone might be affecting the reporting of space.

  • Deborah Desmone Level 1 Level 1 (50 points)
    Currently Being Moderated
    Nov 13, 2013 12:58 PM (in response to yax412)

    I'm curious. Has anyone tried just syncing via Wi-fi WITHOUT being physically connected to the computer? I was getting some kind of (error -50) and my Sync would quit on the second step. After a few tries I gave up, and on a whim started the sync via the iPhone. It went fine. Just like normal.

     

    If you've never done a wi-fi sync, then you have to connect your device physically first. Select it in the Source list on the left which will show you the summary pane. Scroll down to options and check box called "Sync with this iPhone over Wi-Fi". It may be best to then quit iTunes to save that setting. Disconnect your device, then restart iTunes. If all goes as iTunes promises your device should still be in Source column. A lot of times it's not but just go with next step and see what happens. Then, on your phone or ipad choose Settings>General>iTunes Wi-Fi Sync. Tap that- then tap Sync Now. If it's greyed out or says Cancel Sync, tap it anyway. Won't hurt it. Sometimes I wake it up that way. It should show if it's in the Source List.

     

    iTunes can be real persnickety. Some days it ALWAYS sees my devices, some days, it shows my devices till I try to sync them then it drops them. Just keep wacking it on the side of the head, metaphorically speaking, with connecting or not connecting, or try to sync from iTunes, then the iPhone alternately. Sometimes repeating the request to sync will eventually wake it up. I have noticed this update is very slow to respond. Maybe we're just spoiled for speed now and need to wait till they get the glitches out. I do wish that Apple would do their field tests on volunteers before releasing a new version instead of the general public while they work out the glitches, for crying out loud.

  • Souwester Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2013 3:00 PM (in response to Deborah Desmone)

    Yes, I'm exactly the same as you. I have both iPhone 4S and iPad3 (the last new iPad). The iPad will more regularly sync over wifi but the iPhone won't. As you say the devices often appear in the left panel of iTunes on the desktop, but can't be found when you request a sync!

     

    A different problem altogether, but maybe connected: I simply cannot connect my devices to the computer's full library of uncompressed songs. The vast majority of times the devices don't even see the host computer when I go to 'More' in Music (yet they are both visible in iTunes). That problem has existed forever though, not just since recent updates to the software.

  • Lawrro Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2013 9:14 PM (in response to sidderke)

    Great letter be interesting to see if you get a reply.

      My iPhone 4S won't sync my music since the iOS &amp; iTunes updates,with all the same msg's ( waiting for changes to be applied ect )but my iPad 3 is fine !! Very odd.

  • Souwester Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 2:13 AM (in response to Lawrro)

    OK, after 30-odd hours I now have a fully stnc'ed iPhone 4S (bar two songs, which I can live with!). It stalled at about 6pm yesterday (after 18 hours), but I started it again and it finished overnight.

     

    I would urge anyone who says their sync hanging at the final step 'waiting for changes tro be applied' to double check on their device  Settings>General>About to see the number of songs it shows up, and revisit that tab a few minuets later bto see if it changes. My iTunes appeared to be hanging at the final hurdle but it WAS transferring the music... very slowly: songs were being transferred at the rate of about 300 per hour at 192kbps.

     

    The reporting of memory usage appears to be broken though, and Usage/About were initially showing totally different figures from iTunes, and the eventual free space now showing on iTunes is 6.2Gb compared to the 13.1Gb it was showing yesterday when I started the sync!

  • Dsuarez435 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 8:21 AM (in response to yax412)

    Guys,

    I finally fixed mine without reverting back to the old version.

     

    I tried every permutation of clicking and unclicking the sync box, different cables, different versions, removing playlists, certain songs, etc...

     

    Eventually I figured out the problem was my purchased music from multiple different iphones. Once i fully downloaded ALL songs to my phone that I had purchased, and then transferred all of those to itunes (not via sync) and then un synced all music and then reloaded everything it FINALLY worked.

     

    Let me know if you have any questions

  • jemcm Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 11:23 AM (in response to Dsuarez435)

    Well, 7.0.4 is out and it hasn't improved anything for syncing music on my 4s with iTunes 11.1.3.

     

    I seems to be happy syncing anything under 100 songs - and does it quite quickly, but when I try to sync over 100 songs iTunes gets stuck at "Waiting for changes to be applied".

     

    Maybe a new version of iTunes will help?

  • Harry Brindley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 11:38 AM (in response to Dsuarez435)

    How did you transfer all the songs your downloaded to iPhone (presumably from the cloud) to your iTunes without using sync?

     

    ["then transferred all of those to itunes (not via sync)"]

  • Souwester Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 12:27 PM (in response to jemcm)

    Jemcm: As I said in my last post, are you allowing enough time? My iTunes showed "Waiting for Chanmged to be Applied" but WAS transferring the songs, albeit VERY slowly.

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