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"Your Computer Restarted because of a problem"

1163 Views 6 Replies Latest reply: Nov 14, 2013 4:23 PM by aussiebilly RSS
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Nov 13, 2013 7:30 PM

My computer restarts automatically and boots up to a white screen saying "Your Computer Restarted because of a problem". Is there anyone that can look at a diagnostic report and let me know what the issue is? Thank you guys.

 

2010 MBP 15" 2.8 GHz Intel Core i7 8GB

ios 10.9

MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9)
  • Linc Davis Level 10 Level 10 (107,840 points)
    Currently Being Moderated
    Nov 13, 2013 7:45 PM (in response to aussiebilly)

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View ▹ Show Log List

    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • Linc Davis Level 10 Level 10 (107,840 points)
    Currently Being Moderated
    Nov 13, 2013 10:26 PM (in response to aussiebilly)

    The latest panic report. Name ends in "panic."

  • Linc Davis Level 10 Level 10 (107,840 points)
    Currently Being Moderated
    Nov 14, 2013 8:24 AM (in response to aussiebilly)

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.

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