HT203167: If you see an exclamation point next to your items in iTunes

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bennettmic

Q: Power failure when downloading album, screen appeared showing incomplete tack downloads. I followed prompts and restarted songs with errors, but I still have several songs that show full time (ie. 4:23), but don't play properly (they only play partial)

Three songs out of 20 on album failed to download properly on my PC (windows XP) when connection was interrupted.  Screen appeared prompting me to download incomplete songs.  I did so, but three of the songs only play a few seconds even though they show full track times (ie 4:23).  When I look to download the album or tracks again the messasge say all content has been downloaded.  I downloaded entire album to my IPAD and it play fine.  How can I repair the album on my PC?  Thanx in advance !  MB

Windows XP

Posted on Nov 14, 2013 5:27 PM

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  • by b noir,

    b noir b noir Nov 14, 2013 8:12 PM in response to bennettmic
    Level 9 (72,129 points)
    Nov 14, 2013 8:12 PM in response to bennettmic

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    Otherwise, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.