2 Replies Latest reply: Dec 6, 2013 5:03 PM by txmonkey
aramatlee Level 1 Level 1 (0 points)

Having having trouble with in app purchases from iPhone 5s, comes up with an error message saying that it can't connect to iTunes, yet it works on my 4s...please help.

All iTunes Store details are correct because I purchased something from my 4s to make sure that my connection was working, the connection between the app Kingdoms at War and iTunes was working, have just recently got the 5s, have never had trouble before this


iPhone 5s, iOS 7.0.4
  • 1. Re: Having having trouble with in app purchases from iPhone 5s, error message saying that it can't connect to iTunes, yet it works on my 4s...please help
    txmonkey Level 1 Level 1 (0 points)

    I'm having the exact same problem.  Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case).  I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems.  This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP.  I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem.  So I got with tech support and they had me reset all of my phone settings -_-, then my network settings.  No change.  I tried restarting the phone obviously, closing the App and trying again, no luck.  They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either.  I tried IAP on two different apps and it was the same, could not connect to App Store error.  I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things.  If I find anything out I'll let you know.

  • 2. Re: Having having trouble with in app purchases from iPhone 5s, error message saying that it can't connect to iTunes, yet it works on my 4s...please help
    txmonkey Level 1 Level 1 (0 points)

    I apologize for the double post, but I forgot to add that I just got the 5s the day before yesterday, you said you got yours recently as well.  I'm almost positive I was updated before I made the initial IAP with the MasterCard as we'll, so I don't think that's it.