K9Jen
Level 1 (0 points)

Q: How do I find my missing preordered iTunes music that already says has been downloaded?

I preordered an album on iTunes, which I clicked the download link when it became available, but the music is not actually on my iPhone even though it says it has been downloaded already to my phone.

iOS 7.0.3

Posted on Nov 13, 2013 8:26 AM

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K9Jen

Q: How do I find my missing preordered iTunes music that already says has been downloaded?

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  • by matt00,

    matt00 Nov 15, 2013 7:28 AM in response to K9Jen
    Level 5 (4,015 points)
    Nov 15, 2013 7:28 AM in response to K9Jen

    Hey K9Jen,

     

     

    Thanks for the question. The following article may help in redeeming the pre-ordered content. If you cannot access the content from your purchase history, you may need to check for available downloads via iTunes on a computer:

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.