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All replies
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Helpful answers
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Nov 15, 2013 12:25 PM in response to tayeugenioby matt00,Hey tayeugenio,
Oh no! I’m sorry to hear that, I bet it is frustrating. Let’s see if we can resolve this. The following article outlines troubleshooting steps for related symptoms, under the “Display” section:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M.
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Jan 23, 2014 11:49 PM in response to matt00by Kate-237,★HelpfulMy iphone screen is not working, it was working fine then it turned off and now it turns on the screen goes blue and turns off again. What could be the problem?
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Feb 16, 2014 9:43 PM in response to tayeugenioby Logan6543,★HelpfulApple support advised me to do a hard reset when I had the same problem. Hold the home and power button until the apple logo appears. It worked for me is I hope it helps you too!!
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Mar 18, 2014 12:57 AM in response to Logan6543by LewkApple,THANKS SO MUCH! my screen wasn't working, However siri and everything was!
I did what you did and it worked a charm!
Thanks so much
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Jun 3, 2014 1:13 AM in response to tayeugenioby iamladyvanity,It helped me too!!
My problem was: the whole screen was black, but the phone worked perfectly (apart from the screen).
After HARD RESET (holding home button and lock button at the same time) the Apple logo appeared and all was good.
Thank you!
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Jan 25, 2015 9:06 AM in response to tayeugenioby itsnaomi54,Omg!!! I was going through the same problem, although performing, soft and hard reset did not work for me. suddenly I had this thought, I don't know it just came to my mind. So, first charge your iPhone until fully charged 100%. Plug it out, if screen still don't work, then you should completely shut it down. Since the screen doesn't respond to shut down, hold the power button and home button until the apple logo disappears. Don't let go, till you see a blank screen. Then now leave your phone for maybe an hour or so. Turn it back on, and screen works. Hopefully it worked for anyone here going through this issue. This was not in any forum, or article.... Weird I just came up with it, and it worked!!!! oh! And in case the problem comes back, repeat the same steps all over. but after you off, it don't leave for few minutes, try an hour may work. Hope it worked for anyone.
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Apr 28, 2016 3:35 PM in response to Logan6543by KeepSmilingxox,Thank you so much, you are a life saver . x