12 Replies Latest reply: Nov 15, 2013 5:32 PM by wsrphoto
wsrphoto Level 1 Level 1 (30 points)

I have an iPhone 4 with IOS 7.0.4 and the music library has a corrupt file or database which shows an album artwork for an artist when I load other albums for that artist but not the one shown on the iPhone. I've cleared all the music library through iTunes and whenever I add the artist, it shows the wrong album artwork under the artists list but not under the playlist or for individual album. Is there a way to clear the library directly on iPhone to fix this problem? It isn't a problem with any other artist, just this one and it's not an iTunes issue. And it started with IOS 7.0.3.

  • 1. Re: iTunes on iPhone
    modular747 Level 6 Level 6 (16,495 points)

    No.  You will have to "clear" the entire phone, then sync the library bsck

     

    1. Back up phone to iCloud (iTunes content is separate_

     

    2, Settings > General > Reset > Erase All Content and Settings"

     

    3. Restore the backup

     

    4. iTunes contenct will re-download

  • 2. Re: iTunes on iPhone
    wsrphoto Level 1 Level 1 (30 points)

    Thanks, but how about without using iCloud? I only use iCloud for one mail account and documents, but definitely not iTunes or anything else. All the backups are on my Mac (iCloud backups erase backups on Macs). It seems a lot to erase the entire content for one corrupt application database.

  • 3. Re: iTunes on iPhone
    modular747 Level 6 Level 6 (16,495 points)

    You can try downloading a new song which sometimes fixes corrupted metadata. 

     

    There is no way to selectively erase just the iTunes library on you phone

     

    Also you can restore the backup on your computer, and sync from your iTunes library,  However, if the album is corrupted in your computer library, it error will return

  • 4. Re: iTunes on iPhone
    wsrphoto Level 1 Level 1 (30 points)

    I've cleared the library and reloaded individual albums, artists, etc., and it's the same result. I've removed and reloaded the entire collection of that artist from iTunes, including new artwork, and the result is the same. The iPhone music library shows correctly in playlist and for that artist's list of albums, but not in the list of artists where it shows the non-existent album and a blank cover artwork for that artist. So it's corrupted in the iPhone database with the update to IOS 7.0.3.

  • 5. Re: iTunes on iPhone
    modular747 Level 6 Level 6 (16,495 points)

    Again, the only way to clear this is to either erase all content and settings or restore the iOS in iTunes on your computer. 

  • 6. Re: iTunes on iPhone
    wsrphoto Level 1 Level 1 (30 points)

    The complete erase and restore solved the problem with the music library, but it has to redownload all the data with some of the apps. While it solved this small problem, it struck me it's like rebuilding the engine just to replace a sparkplug.

  • 7. Re: iTunes on iPhone
    modular747 Level 6 Level 6 (16,495 points)

    Poor analogy.  Fixing corrupted data is not a routine maintenance procedure like replacing a sparkplug.  It's more like rebuilding an engine to replace a cracked piston.

  • 8. Re: iTunes on iPhone
    wsrphoto Level 1 Level 1 (30 points)

    Ok, a bad sparkplug. It was a bad artist's album artwork file in the music library of 60+ artist and 1800+ songs.

  • 9. Re: iTunes on iPhone
    modular747 Level 6 Level 6 (16,495 points)

    No, it's a corrupted file which potentially can lead to more filesystem errors.  If it wasn't removed by deleting the music files, it involved a serious filesystem problem, that only restoring can fix.  A bulk delete option of the iTunes library wouldn't have fixed it any better than deleting music individually.  If this were so trivial a matter for you, why did  you bother at all?

  • 10. Re: iTunes on iPhone
    wsrphoto Level 1 Level 1 (30 points)

    Since it was a corruption of a file in the music library, I doubt it would have lead to other problems since none of the other artist's albums were corrupted. As for being trivial, it was what I did in part for much of the last half of my career with the federal government as a senior technical data manager, making systems work and fixing small problem in large databases, and this one problem was more an irritation seeing after installing IOS 7.0.3 and continuing with 7.0.4. You don't fix a small problem rebuidling the whole system, it's why you develop system maintenance software to fix small problems.

  • 11. Re: iTunes on iPhone
    modular747 Level 6 Level 6 (16,495 points)

    Let's see - you are complaining that your issue was fixed fixed with a 15-20 minute max precedure which, occurs to you was too much effort to be expected of you.  You must be a highly skilled systems designer and can design a system for Apple that meets your requirements (being as entitled as you are).

  • 12. Re: iTunes on iPhone
    wsrphoto Level 1 Level 1 (30 points)

    I was a senior technical data manager responsible for ensuring the whole data collection, processing and production system for water resources data for a state worked. I was a hydrologist who learned system from satellite data collection system, through database and software, to production applications. You always look for the simpliest solution first than decide you need to rebuild an entire system to fix a small problem, and yes, in the end took about an hour. I was asking if Apple had developed tools to fix a problem with single file on the iPhone than have to do a complete erase and rebuild of the user files and settings, but apparently not, at least not one they advertise. I would think one does exist to just clear the iTunes music library and then reload it, it's just not public. We're already too far off topic, so I'm done.