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kernel panics

1176 Views 27 Replies Latest reply: Nov 20, 2013 10:50 PM by Peter Best1 RSS
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Peter Best1 Level 1 Level 1 (40 points)
Currently Being Moderated
Nov 14, 2013 3:05 PM

My new iMac is experiencing random kernel panics. Here is my etre readout. Can anyone give me any advice about this problem? Also note that the list includes my WD Thunderbolt drive, but the drive does not appear on the desktop and Time Machine can't perform back-ups on it. Another day, another problem.

 

 

"Hardware Information:

          iMac (27-inch, Late 2013)

          iMac - model: iMac14,2

          1 3.5 GHz Intel Core i7 CPU: 4 cores

          32 GB RAM

 

Video Information:

          NVIDIA GeForce GTX 780M - VRAM: 4096 MB

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0

          AirPlay: Version: 1.9

          AppleAVBAudio: Version: 2.0.0

          iSightAudio: Version: 7.7.3

 

Startup Items:

          HWNetMgr - Path: /Library/StartupItems/HWNetMgr

          HWPortDetect - Path: /Library/StartupItems/HWPortDetect

          NUDC - Path: /Library/StartupItems/NUDC

 

System Software:

          OS X 10.9 (13A603) - Uptime: 0 days 13:48:24

 

Disk Information:

          APPLE SSD SD0128F disk0 : (121.33 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    disk0s2 (disk0s2) <not mounted>: 120.99 GB

                    Boot OS X (disk0s3) <not mounted>: 134.2 MB

 

          APPLE HDD ST3000DM001 disk1 : (3 TB)

                    EFI (disk1s1) <not mounted>: 209.7 MB

                    disk1s2 (disk1s2) <not mounted>: 3 TB

                    Recovery HD (disk1s3) <not mounted>: 650 MB

 

USB Information:

 

          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

          Apple Inc. FaceTime HD Camera (Built-in)

 

 

          LaCie LaCie d2 DVDRW FW/USB

 

          Brother HL-5350DN series

 

          Canon CanoScan

 

          Western Digital My Book 1140 3 TB

                    disk4s1 (disk4s1) <not mounted>: 209.7 MB

                    Time Machine Drive B (disk4s2) /Volumes/Time Machine Drive B: 3 TB (1.22 TB free)

 

          Seagate  FreeAgent        2 TB

                    Peter Back-up Drive A (disk3s1) /Volumes/Peter Back-up Drive A: 2 TB (1.22 TB free)

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

                    Western Digital My Book Thunderbolt Duo

 

Kernel Extensions:

          com.Cycling74.driver.Soundflower          (1.5.3)

          com.intego.kext.VirusBarrierKPI          (10.6.18)

          com.intego.kext.VirusBarrier.AppBarrierKPI          (10.6.18)

          com.intego.iokit.BehavioralKext          (1)

          com.intego.iokit.VBX6NKE          (1)

          com.intego.iokit.VirusBarrierX6Service          (10.6.18)

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist

          [loaded] com.google.keystone.daemon.plist

          [loaded] com.intego.BackupAssistant.daemon.plist

          [loaded] com.intego.commonservices.daemon.integod.plist

          [loaded] com.intego.commonservices.daemon.taskmanager.plist

          [loaded] com.intego.commonservices.icalserver.plist

          [loaded] com.intego.commonservices.metrics.kschecker.plist

          [loaded] com.intego.netupdate.daemon.plist

          [loaded] com.intego.VirusBarrierX6.daemon.plist

          [loaded] com.intego.VirusBarrierX6.scanner.daemon.plist

          [loaded] com.intego.WashingMachine.service.plist

          [loaded] com.lacie.remoteburn.plist

          [loaded] com.macpaw.CleanMyMac2.Agent.plist

          [loaded] com.wdc.WDDMservice.plist

          [loaded] com.wdc.WDSmartWareServer.plist

 

Launch Agents:

          [loaded] com.google.keystone.agent.plist

          [loaded] com.intego.backupassistant.agent.plist

          [loaded] com.intego.commonservices.integomenu.plist

          [loaded] com.intego.commonservices.taskmanager.plist

          [loaded] com.intego.commonservices.uninstaller.plist

          [loaded] com.intego.netupdate.agent.plist

          [loaded] com.intego.VirusBarrierX6.alert.plist

          [loaded] com.intego.VirusBarrierX6.statusitem.plist

          [loaded] org.glimmerblocker.updater.plist

 

User Launch Agents:

          [loaded] com.adobe.ARM.[...].plist

          [loaded] com.cnet.ttengine.plist

          [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist

          [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist

          [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist

 

User Login Items:

          Transport Monitor

          Rogue Amoeba Schedule Helper

          SpamSieve

          Canon IJ Network Scanner Selector EX

          WDDriveUtilityHelper

          WDDriveUtilityHelper

 

3rd Party Preference Panes:

          TechTracker

          RCDefaultApp

          DivX

          Flash Player

          Flip4Mac WMV

          GlimmerBlocker

          Growl

          LaCie Remote Burn

          MacFUSE

          YAMAHA-USBMIDIPatch

 

Internet Plug-ins:

          AdobePDFViewer.plugin

          AdobePDFViewerNPAPI.plugin

          Default Browser.plugin

          EPPEX Plugin.plugin

          Flash Player.plugin

          FlashPlayer-10.6.plugin

          Flip4Mac WMV Plugin.plugin

          Google Earth Web Plug-in.plugin

          googletalkbrowserplugin.plugin

          iPhotoPhotocast.plugin

          npgtpo3dautoplugin.plugin

          o1dbrowserplugin.plugin

          QuickTime Plugin.plugin

          RealPlayer Plugin.plugin

          Silverlight.plugin

 

User Internet Plug-ins:

          Picasa.plugin

 

Bad Fonts:

          None

 

Time Machine:

          Skip System Files: NO

          Mobile backups: OFF

          Auto backup: YES

          Volumes being backed up:

                    Peter Back-up Drive A: Disk size: 2 TB Disk used: 781.23 GB

          Destinations:

                    Time Machine A [Local] (Last used)

                    Total size: 4 TB

                    Total number of backups: 8

                    Oldest backup: 2013-11-10 15:50:11 +0000

                    Last backup: 2013-11-13 11:16:33 +0000

                    Size of backup disk: Adequate

                              Backup size 4 TB > (Disk used 781.23 GB X 3)

 

Top Processes by CPU:

               1%          WindowServer

               1%          fontd

               1%          virusbarrierb

               1%          EtreCheck

               0%          hidd

               0%          coreservicesd

               0%          VBX6StatusItem

               0%          WDDriveUtilityHelper

               0%          com.apple.DataDetectorsDynamicData

 

Top Processes by Memory:

          262 MB             com.apple.IconServicesAgent

          197 MB             virusbarriers

          197 MB             WindowServer

          164 MB             Safari

          131 MB             softwareupdated

          131 MB             mds_stores

          131 MB             Evernote

          98 MB              Mail

          66 MB              Calendar

          66 MB              Dock

 

Virtual Memory Statistics:

          27.00 GB           Free RAM

          2.45 GB            Active RAM

          918 MB             Inactive RAM

          1.64 GB            Wired RAM

          647 MB             Page-ins

          0 B                Page-outs"

iMac, OS X Mavericks (10.9), October 2013, 27", 32 MB RAM
  • Kappy Level 10 Level 10 (221,015 points)
    Currently Being Moderated
    Nov 14, 2013 3:11 PM (in response to Peter Best1)

    What we need to see is a panic log, not Etrecheck output: Mac OS X- How to log a kernel panic.

     

    Remove all your peripherals except Apple keyboard and mouse. Uninstall all third-party driver software such as whatever installed:

     

              HWNetMgr - Path: /Library/StartupItems/HWNetMgr

              HWPortDetect - Path: /Library/StartupItems/HWPortDetect

              NUDC - Path: /Library/StartupItems/NUDC


    Boot the computer into Safe Mode after which boot normally. Do you still have kernel panics?

  • John Galt Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Nov 15, 2013 8:10 AM (in response to Peter Best1)

    Do the kernel panics occur while in Safe Mode?

  • rkaufmann87 Level 8 Level 8 (40,535 points)
    Currently Being Moderated
    Nov 15, 2013 1:29 PM (in response to Peter Best1)

    Your KP's are related to one of the following:

     

    com.rogueamoeba.InstantOn 6.0.2

    com.intego.iokit.VirusBarrierX6Service 10.6.18

    com.intego.iokit.VBX6NKE 1

    com.intego.iokit.BehavioralKext 1

    com.intego.kext.VirusBarrier.AppBarrierKPI 10.6.18

    com.intego.kext.VirusBarrierKPI 10.6.18

    com.Cycling74.driver.Soundflower 1.5.3

     

    My guess is the antivirus application is the first suspicious item. Not only are antivirus applications unnecessary for OS X they are a waste of system resource and tend to create more problems than they solve. There are zero viruses for OS X and almost insignificant amount of malware that can easily be handled by keeping your computer up-to-date with Software Update.

     

    The next step is to use the developers instructions for uninstalling your antivirus app and then restart the computer normally and see how it operates.

  • John Galt Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Nov 15, 2013 1:30 PM (in response to Peter Best1)

    I understand; the reason for booting Safe Mode would be to confirm that a few system modifications are the cause of the kernel panics.

     

    To address the problem start by removing Intego according to its instructions. Intego offers no obvious way to uninstall it, so if you are unable to locate an uninstaller program then you must download its installer .dmg file which contains its uninstaller. Unfortunately Intego's uninstaller is not completely effective and leaves components behind, but they ought to be inert and should no longer affect your Mac.

     

    Of the popular "anti-virus" programs tested with Mavericks, Intego's was the only one I rated unacceptable due to its horrendous effect on performance. Using Intego did not result in kernel panics though, but you should still get rid of it. It's awful.

     

    Next, uninstall Soundflower. It has not been updated in years and its support forum is moribund. Their site contains uninstallation instructions that are easy to follow. You can always install it again, should it not be the direct cause of your kernel panics.

     

    Next, uninstall any and all Western Digital SmartWare or other disk drive utilities. Using their products and similar products from other hard disk drive manufacturers will result in data loss with Mavericks. Such utilities offer no benefit and are never a good idea to install.

     

    Next, uninstall anything obtained from Cnet including "tech tracker". Never download anything from Cnet. Their site has been a source for malware of various descriptions, and should be avoided altogether. If you want to download software that is not available from the Mac App Store then go directly to the developer's website, never from Cnet, download dot com, Mac update dot com or anything like them. Their revenue is derived from advertisers that sell junk that will only cause misery, such as CleanMyMac.


    Next, uninstall CleanMyMac:

     

    CleanMyMac2 belongs to a broad category of time- and money-wasters capable of causing system corruption that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Get rid of it and test your Mac for operation. If it does not perform normally, the possibility that CleanMyMac resulted in system corruption must be considered.


    According to its web site CleanMyMac2 is supposed to uninstall itself:

     

    "The easiest way to completely uninstall CleanMyMac 2 is by using CleanMyMac 2 on itself.

     

    To remove CleanMyMac 2 from your Mac:

     

    1. Open CleanMyMac 2.
    2. Proceed to the Uninstaller module.
    3. Find CleanMyMac 2 in the list of apps found by the module.
    4. Click Complete Removal in the Smart Selector panel to mark the application file and all it related items for removal.
    5. Click Uninstall.
    6. Confirm that you are going to remove the app in the newly appeared message.

     

    That's it!"

     

    Apparently it may not be that simple though, as at least one user reported that it did not work, and required manual removal: Extreme Battery Drainage

     

    Whatever damage it inflicted by it or similar programs apparently required more work to correct. In such cases an "erase and install" followed by laboriously migrating individual apps and files may be the most expedient solution.

     

    You have some work to do. If you need more help write back.

    MacBooks  iMacs  iPads  AirPorts, OS X Mavericks (10.9),  28 years Apple!
  • John Galt Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Nov 15, 2013 4:07 PM (in response to Peter Best1)

    The kernel panics may have been caused by any number of third party system modifications or their interaction with one another, but if I had to suggest one single cause it would be Intego despite the fact it did not crash during testing. If your Mac crashes again post a new report, and I will attempt to find specific uninstallation instructions for Soundflower.

     

    FYI this user was also using CleanMyMac2 as well as WD software and eventually resolved his problems without having to erase everything and start over: Slow since upgrading!!! help please

     

    The eventual action required reinstalling OS X but doing so will not erase any of your existing data.

    MacBooks  iMacs  iPads  AirPorts, OS X Mavericks (10.9),  28 years Apple!
  • John Galt Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Nov 15, 2013 6:56 PM (in response to Peter Best1)

    The Thunderbolt drive is looking to me more and more likely to be the cause of all these problems.

     

    Probably, but post the new report when you get a chance.

  • John Galt Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Nov 15, 2013 7:12 PM (in response to Peter Best1)

    It appears your efforts to uninstall all the suggested things apart from Soundflower have been for naught, since they all remain present.

    MacBooks  iMacs  iPads  AirPorts, OS X Mavericks (10.9),  28 years Apple!
  • John Galt Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Nov 15, 2013 7:52 PM (in response to Peter Best1)

    My instructions were clear and provided in a specific sequence. If you won't follow them I can't help you.

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