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HT5706: Apple TV (2nd and 3rd generation): How to update Apple TV software

Learn about Apple TV (2nd and 3rd generation): How to update Apple TV software

HT5706 my apple tv update wont install

368 Views 1 Reply Latest reply: Nov 16, 2013 5:41 AM by Winston Churchill RSS
aolfert Calculating status...
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Nov 15, 2013 3:34 PM

my apple tv wont update and send me an error message saying it cant download the new software

AppleTV 2
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Nov 16, 2013 5:41 AM (in response to aolfert)

    Welcome to the Apple Community.


    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)

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