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My iPhone 5 will not turn on

100139 Views 79 Replies Latest reply: Mar 10, 2014 2:22 AM by iPhone5 Trouble RSS
  • jvengoechea Calculating status...
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    Oct 29, 2013 6:40 AM (in response to oscarforest1)

    Guys Help! The same thing just happened to me, but the big problem with me is that my iPhone's on/off button is not working either! So, does anyone know a way to reset the phone without using the on/off button while being off???

  • meliciouse Calculating status...
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    Nov 16, 2013 6:25 AM (in response to oscarforest1)

    mine is the same but when i updated ios 7.4 its immediatly closed and refuses to open. the ony way i can open it, i have to restore it and itt will delete ALL of my data and none of my data is saved, backed up, onmy laptop and im CRYING!!!!!!!! please help me this is the second time it happend to me, the first time i restored it which was the MOST STUPIDEST IDEA EVER!!!!!!!!!! PLEASE I BEG ANYONE TO HELP ME!!!!! i tried the hard restart but NOTHING HAPPENED

  • Southernmel Calculating status...
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    Nov 16, 2013 7:07 AM (in response to meliciouse)

    You should be able to reset & still keep your data. Choose that option.  Restore without deleting data

  • Magic25 Calculating status...
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    Dec 5, 2013 12:39 PM (in response to oscarforest1)

    The same thing happened to met this morning, my iphone 5  that is about 2 month old went dead. I did press the power button with the home button and the iphone come back to life.

  • KathlynAnna Calculating status...
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    Dec 6, 2013 4:32 AM (in response to oscarforest1)

    This has just happened to me.  I had an issue with an iphone I had had for a few months not even three weeks ago and had to get it replaced.  Now, with a brand new iphone 5 it completely shut off in the middle of the night.  A hardreboot worked at first and so I went back to bed but when I woke up it was out again.  Hardreboot isn't working.  I'm about to restore it but this is really inconvenient.

     

    If the restore doesn't work I'm going to the apple store and pitching a fit. There shouldn't be so many hardware issues with a device like this.

  • DANZA73 Calculating status...
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    Dec 8, 2013 5:11 PM (in response to oscarforest1)

    Hi Everyone, this morning I woke to find my iPhone 5  iOS 7 operating system would not come on ,the screen was totally blank " dead looking" ,even though it was in stand by mode and on charge when I put my head down to sleep for the night.

    I read here to hold the on/off button & the home button together at the same time to reset the phone ,it worked , but had to keep both buttons pressed down for at least 1 minute. Thanks for the info here guys :-)

  • manishsolanki Calculating status...
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    Dec 11, 2013 7:29 PM (in response to oscarforest1)

    Looking at so many comments for the same problem, I have to add mine to. My display went all blue and now its dead locked. This has happened the very next day when my 1 year warranty expired. This is  a bizzare situation to me, I was completely freaked out. After some time it started on its own, but I dont know when it will stop next. Any solution to this?

  • daisyextance Calculating status...
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    Dec 14, 2013 11:20 AM (in response to oscarforest1)

    i plugged my iphone 5 into a car charger and the screen went completely blank. tried charging it when i got home and its blank!! help

  • darker266 Calculating status...
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    Dec 25, 2013 9:46 PM (in response to oscarforest1)

    Seriously, What should we do that!!! why should I pay 900 $ for iPhone 5 and cannot turn it on!!

    Why should it be a big problem! when the phone turned off, it can easily just get charged and turned on again!

     

    Now I am at work, looking for a solution and had my dead iphone5 for 2 days!! how is that possible!! and where is Apple support?????????????

  • gail from maine Level 6 Level 6 (10,140 points)
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    Dec 25, 2013 9:50 PM (in response to darker266)

    Why should you do what? Not sure what you are asking. If your device is not responding, then try resetting it:

     

    Hold down the Home and Power buttons at the same time and continue to hold them down until the Silver Apple appears (up to 30 seconds). Once the Home screen displays you should be all set.

     

    GB

  • darker266 Level 1 Level 1 (0 points)
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    Dec 25, 2013 11:27 PM (in response to oscarforest1)

    I tried heating up, tried hard reset, bought anotehr charger! nothing worked at all!!!!!!!!!!!!

     

    any more suggestion!!!!!!!!!!!!!!!

  • darker266 Level 1 Level 1 (0 points)
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    Dec 25, 2013 11:28 PM (in response to gail from maine)

    Of course I tried this option, that was the first thing I did, but did not work!!

  • travlman77 Calculating status...
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    Dec 26, 2013 6:20 AM (in response to gail from maine)

    Gail, I have a 2 month old 5s  that is doing what sounds like the same thing. it turns itself off after about 10 seconds of watching the Apple logo, I've tried the reset and also tried syncing. when its attached to the computor or charger it continuously reboots itself over and over non stop until you unplug it. Any suggestions?

  • gail from maine Level 6 Level 6 (10,140 points)
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    Dec 26, 2013 9:03 PM (in response to travlman77)

    Hi travlman,

     

    Sounds like you need to take it to the Apple Store and have them take a look at it. If you have done the reset and it is not helping, then a hands-on diagnosis seems to be in order.

     

    Cheers and best of luck!

     

    GB

  • gail from maine Level 6 Level 6 (10,140 points)
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    Dec 26, 2013 9:03 PM (in response to darker266)

    And we would know that how? Our crystal balls are not available currently....

     

    GB

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