Currently Being ModeratedJun 16, 2011 10:35 PM (in response to Adam A. Lang)
I wonder if it may be related to one of those make money at home - be a secret shopper - review products at your leaisure and make a ton of money deals. I've seen them popping up now and then on various websites, though can't recall seeing one in the last week or so, nor at what site it may have been (probably a news site, though, given my normal web travels).
Currently Being ModeratedJun 16, 2011 10:54 PM (in response to Adam A. Lang)
Here is something I found by googling:
I would contact these people and ask for uninstall instructions. I would not allow such software installed on my computer; I would assume it tracks your every move - possibly even keystrokes - to learn what exactly it is that you do with your machine. My elderly neighbor got suckered into a similar deal with his TV - the Nielsen people added their own box and the box records anything and everything he watches - all in the name of "research".
Currently Being ModeratedJun 16, 2011 11:00 PM (in response to Adam A. Lang)
If software has been installed on the computer without your knowledge, then you have no way of knowing what state it's in. The only thing to do that makes sense is to back up all your data, erase the boot drive, reinstall and update the OS, then restore only your documents from backup and reinstall your third-party software from known-good copies. You can do nothing else and still be able to trust the machine.
Currently Being ModeratedJun 17, 2011 10:21 AM (in response to Linc Davis)
The only thing to do that makes sense is to back up all your data, erase the boot drive, reinstall and update the OS, then restore only your documents from backup and reinstall your third-party software from known-good copies.
Sadly, this is not practical at the current time. She is away from home, in a place with modem-speed internet access, without access to install media or her backups (which are on a hard drive at home.) I was able to operate on her machine by sshing in, and I did the best I could to remove the crap. The rest will have to wait until she gets back.
Here is something I found by googling:
Thank you, I will try them. I doubt they will know anything (since there are no Mac instructions on that page) but maybe they can at least send me to the US center. I have tried the US Nielsen Ratings contact form, three times now, but it appears that either they don't read it or they don't respond to it. It also has a maximum message size of about 250 characters.
I wonder if it may be related to one of those make money at home - be a secret shopper - review products at your leaisure and make a ton of moneydeals.
I would tend to doubt it, if only because they are clearly quite effective (or nobody would be running those ads) and yet nobody has reported this anywhere else that I can find.
I'm going to send some emails and see if I can find someone who knows something.
Currently Being ModeratedJun 19, 2011 8:37 AM (in response to Adam A. Lang)
If the software was installed on the machine (which requires admin privileges), then there should be an uninstaller placed in the /Applications folder (under a "Nielsen" folder, or similar). Running the uninstaller (which also requires admin privileges) should remove all of the components. Rebooting the machine should completely remove all running/loaded components. At least this was my experience as of several months ago.
Currently Being ModeratedJul 28, 2011 11:51 PM (in response to Adam A. Lang)
UGH, Nielsen is such a PITA! I downloaded their Digital Voice software as part of a paid survey site and have regretted it ever since! I recall deleting the program a few days after I downloaded it because I realized I didn't want to be tracked. About 4 months later I had a strange icon pop up next to my audio icon. I tried command+drag and it didn't work. I tried spotlighting the program, didn't work. I found this thread and I found a Nielsen file hiding in my Library. Funny thing is that Nielsen's website says that the file is in the Apps. I deleted just about all of my Safari plugins, too. After deleting the creeping Nielsen file in my Library and restarting, the icon finally went away.
Are you having audio problems at all? Because the Nielsen program basically took over all of my sounds and I didn't have any sound at all for the past two months off and on. If so, check your settings in the Audio MIDI.
Have you tried contacting Nielsen at all? I still feel like their program is creeping around on my computer somehow.
Currently Being ModeratedAug 22, 2012 6:36 PM (in response to Adam A. Lang)
I know this thread is dead as a doornail, but Linc's answer worked (duh - uninstall from applications! Why didn't I think of that??), and then I searched "nielson" and "insight" and deleted all of those files. Then restarted. This stupid program had been changing my sound settings a million times over. What a pain - learned my lesson this time. Then repair permissions, restart, and the sound will never have a problem again. We've been a Nielson family for years on the TV end, but this program is super onerous.
Currently Being ModeratedNov 5, 2013 7:42 PM (in response to Adam A. Lang)
Hey I have it too.....I've tried Cleaning my mac with CleanMyMac app. but it didn't work....I can't get rid of it too....
Currently Being ModeratedNov 14, 2013 7:09 PM (in response to Adam A. Lang)
I cannot get this crap off of my computer.
Tried posting on the firefox forums without much luck..
Currently Being ModeratedNov 14, 2013 7:23 PM (in response to jl22)
So, I got a response from Neilsen eventually. (It took about three weeks.) It contained a set of instructions which did not actually do anything. (And, indeed, most of the files that they told me to remove had not been there to begin with, and the one that was was just a text file that didn't do anything. Pretty awesome.
What I eventually did was upgrade her to Lion with a fresh install, and then migrate data over, and then went looking for the Neilsen crap. Fortunately, it did not actually show up, so it appears that the Apple Migration Assistant doesn't copy that stuff over. That's all that worked for me, unfortunately.
Currently Being ModeratedNov 14, 2013 7:35 PM (in response to Adam A. Lang)
Ugh, that's discouraging, but thanks for the update.
Weirder still, I realized in my system preferences > sound > output, I have some speaker called "Nielsen Audio."
I've been having sound issues with my Mac for the past few years
where my sound will suddenly stop working, and then work perfectly after I restart my computer. I'm wondering if this might have something to do with the Nielsen Audio thing.
It's kind of creepy, I feel like Nielsen is possibly tracking literally everything I do on the internet? If this is legitimately from Nielsen. Otherwise god knows what this stuff's doing. Why on earth would I ever have installed this?
Currently Being ModeratedNov 16, 2013 7:49 AM (in response to Adam A. Lang)
I got it off!!!!!
I went to the Nielsen Digital Voice website here
I logged in - username is your email, and it allows you to reset your password if you forgot it. Then I clicked the "reinstall button" and reinstalled the software.
After reinstalling, I went to Applications>Nielsen and there was an "uninstall" button, which I clicked, and now everything is gone!!!
Of course this won't work if you didn't install the software at some point yourself with your email address.
Currently Being ModeratedJan 14, 2014 6:52 AM (in response to jl22)
I've been trying to get this effing thing off of my computer for YEARS! Years ago I was able to delet the application but still had a SUPER ANNOYING pop-up window appear every time I started my computer that made me identify myself. Recently after an update, every website asked if Nielsen could track it and I was remotivated to remove it. Googled how to remove it, came across this post and followed your instructions step by step. This time when I uninstalled the software all of it is gone. Annoying pop-up gone. Also gone, the annoying Nielsen sound-setting that kept taking over and cutting off my audio. I FEEL SO LIBERATED!!! Thank you for figuring it out and taking the time to share.