HT1414: Use iTunes to restore your iOS device to factory settings

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pianolady2

Q: My iPad is disabled because I couldn't remember the password.  I can't restore it because I have to turn off "Find My Phone" first.  Since it is disabled, I can't do that either.

My iPad is disabled because I can't remember the password.  I cannot restore it because in order to do that, I need to turn off "Find My iPad."  I cannot turn that off because the iPad is disabled.  I don't know what to do. 

iPad mini Wi-Fi, iOS 7

Posted on Sep 19, 2013 2:42 PM

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Q: My iPad is disabled because I couldn't remember the password.  I can't restore it because I have to turn off "Find My Phone" ... more

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  • by Zane W,

    Zane W Zane W Sep 19, 2013 2:44 PM in response to pianolady2
    Level 3 (670 points)
    Sep 19, 2013 2:44 PM in response to pianolady2
  • by OrangeMarlin,

    OrangeMarlin OrangeMarlin Sep 19, 2013 3:00 PM in response to pianolady2
    Level 5 (5,163 points)
    Peripherals
    Sep 19, 2013 3:00 PM in response to pianolady2

    pianolady2 wrote:

     

    My iPad is disabled because I can't remember the password.  I cannot restore it because in order to do that, I need to turn off "Find My iPad."  I cannot turn that off because the iPad is disabled.  I don't know what to do. 

     

    It depends on what you lost. If you lost your passcode, the 4 digit number that unlocks your device, then follow the instructions from Zane W. However, if you're talking about your Apple ID password, it gets to be a lot more complicated. You will have to pass Apple's security hurdles to recover it. See this:

     

    http://support.apple.com/kb/HT5787

  • by insideology,

    insideology insideology Sep 20, 2013 2:40 AM in response to Zane W
    Level 1 (0 points)
    Sep 20, 2013 2:40 AM in response to Zane W

    Hi - I am having the same problem. I installed the new ios and it has decided to activate the pass lock for me without my wanting this to happen. I have no idea whatsoever what the code is.

    When I've tried to restore iTunes is saying I need to turn off Find my iphone on my phone but I can't because the phone is locked! the thread you linked to doesn't help with this scenario.

    Can you help?

  • by ush-wan,

    ush-wan ush-wan Sep 22, 2013 2:50 AM in response to pianolady2
    Level 1 (0 points)
    Sep 22, 2013 2:50 AM in response to pianolady2

    This just happened to me too. Zane's advice, while well meant, is no use because "Find my iPad" or "Find my iPhone" stops the restore from happening - you have to be able to access the device to turn of the Find function in order to be able to restore. Obviously this cant happen, because the device is locked.

     

    I just found a work around - albeit long and dirty. While the device is plugged into a Mac and is syncing, it will let you try the passcode as many times as you can before the sync is finished. It does not disable it. If you think you can figure it out given a number of tries, start syncing the biggest files you have and then go hard on the combo lock.

     

    Worked for me - thankfully.

  • by jaydee254,

    jaydee254 jaydee254 Sep 22, 2013 9:16 AM in response to pianolady2
    Level 1 (0 points)
    Sep 22, 2013 9:16 AM in response to pianolady2

    we seem to be caught in a circle here. My iPad 2 is disabled because I can't remember the password.  I cannot restore it because in order to do that, I need to turn off "Find My iPad."  I cannot turn that off because the iPad is disabled.  I don't know what to do. Any help Zane's advice doesn't address the question

    iPad

  • by insideology,

    insideology insideology Sep 23, 2013 4:21 AM in response to pianolady2
    Level 1 (0 points)
    Sep 23, 2013 4:21 AM in response to pianolady2

    I have now found out how to do this after calling apple care. You need to put your device in recovery mode by doing this:

     

    http://support.apple.com/kb/HT1808?viewlocale=en_US&locale=en_US

     

    and then it restored and worked fine.

  • by JenniferJayy,

    JenniferJayy JenniferJayy Nov 16, 2013 10:48 AM in response to pianolady2
    Level 1 (0 points)
    Nov 16, 2013 10:48 AM in response to pianolady2

    I had this problem. One day I went to use my iPad and it said disabled... I went to itunes to restore it and I got the same message you got to turn off Find My iPad but couldn't because I something was wrong with my password. My iPad only uses Wifi and I noticed it wasn't connected to my wifi (yet, I'm at home) so I couldn't go to iCloud and wipe it. I did find this to be helpful and now I'm back and running:

     

    • Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    • Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    • While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    • Continue holding the Home button until you see the Connect to iTunes screen.
    • iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
  • by DancingQ9,

    DancingQ9 DancingQ9 Nov 20, 2013 10:17 PM in response to pianolady2
    Level 1 (0 points)
    Nov 20, 2013 10:17 PM in response to pianolady2

    I have the same problem but I don't know what to do either. I have disabled my Ipad and I need to connect it with itunes but I cant because i have never done that before and I don't want to wipe anything off my ipad either and i'm going overseas next week and i really need it for that. is there anyway i can do this without whiping anything off my Ipad but still getting back into it?

  • by hkdragonfly,

    hkdragonfly hkdragonfly Jan 29, 2014 9:09 PM in response to pianolady2
    Level 1 (0 points)
    iLife
    Jan 29, 2014 9:09 PM in response to pianolady2

    This will do it!  but you'll lose all data!  Who cares when one is so frustrated.

     

    http://www.youtube.com/watch?v=ttisRrcTIvA

     

    Thank you Danielmanutd78 on Youtube!

  • by Joanne Kilty,

    Joanne Kilty Joanne Kilty Aug 23, 2014 8:01 PM in response to pianolady2
    Level 1 (25 points)
    Aug 23, 2014 8:01 PM in response to pianolady2

    I Have similar issue except my iPad isn't disabled it just won't boot up. I've been advised to do restore and iTunes find iPad but I can't restore as  "find my iPad" is switched on.

    ANy my ideas hie to turn this off if iPad doesn't boot up???

  • by Ralph9430,

    Ralph9430 Ralph9430 Aug 23, 2014 9:00 PM in response to Joanne Kilty
    Level 6 (18,183 points)
    Aug 23, 2014 9:00 PM in response to Joanne Kilty

    I think your problem is something quite different than the original topic of this thread. For you to get more assistance I suggest you post a new question about your problem. Make the question clear. Then describe inside the question exactly what is happening, what you might have tried to solve your problem and what, if any, error messages you might have received.

  • by xoxo-gossipgirl,

    xoxo-gossipgirl xoxo-gossipgirl Sep 3, 2016 1:36 PM in response to JenniferJayy
    Level 1 (4 points)
    Sep 3, 2016 1:36 PM in response to JenniferJayy

    THANK YOU!!!