Currently Being ModeratedNov 17, 2013 11:55 AM (in response to Suzyq1964)
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The article below may be able to help you with this issue.
If you are having trouble with the iTunes backup method, try backing up to iCloud.
Click on the link to see more details and screenshots.
As an extra step, I always suggest importing your pictures & videos directly into the computer if you need to restore: