HT201836: How to restart your Apple TV

Learn about How to restart your Apple TV
JohnBerge

Q: I just bought an apple tv. installed it. `it worked. Got a message for an update and pressed yes. The apple tv started with please hold , doing preservation, then after a while got message installing. Then nothing, please advice

Apple tv is not responding. I connected it to my macbook but also I don't know how to set it back to the original settings. The manual says open iTunes and saelect apple tv, WHERE can I find this???

Apple TV

Posted on Nov 18, 2013 12:13 AM

Close

Q: I just bought an apple tv. installed it. `it worked. Got a message for an update and pressed yes. The apple tv started with please ... more

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 18, 2013 4:28 AM in response to JohnBerge
    Level 10 (104,063 points)
    Apple TV
    Nov 18, 2013 4:28 AM in response to JohnBerge

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)

  • by JohnBerge,

    JohnBerge JohnBerge Nov 18, 2013 5:28 AM in response to JohnBerge
    Level 1 (0 points)
    Nov 18, 2013 5:28 AM in response to JohnBerge

    The apple tv connected via micro USB to the Mac. Nothing happnes, no Appler tv in devices, lo light blinking on the apple tv, what to do???

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 18, 2013 5:39 AM in response to JohnBerge
    Level 10 (104,063 points)
    Apple TV
    Nov 18, 2013 5:39 AM in response to JohnBerge
    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
    • Try restoring the Apple TV on another computer in another location.