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Red eye tool not working

1664 Views 31 Replies Latest reply: Feb 25, 2014 11:52 PM by AxleMunshine RSS
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Sevy2205 Level 1 Level 1 (0 points)
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Nov 14, 2013 8:15 AM

Since I reinstalled Aperture 3 on my new iMac, I cannot get the red eye tool to work. I get the circles around the eyes, but nothing happens... I looked for settings or something, but found nothing to solve my problem...

iMac, OS X Mavericks (10.9), 3,5 GHz Intel Core i7, 24 Go
  • léonie Level 8 Level 8 (46,355 points)
    Currently Being Moderated
    Nov 14, 2013 8:42 AM (in response to Sevy2205)
    I get the circles around the eyes, but nothing happens..

     

    How are you trying to use the tool? You adjust the size of the circle and move it to fit perfectly around the red eye, and then you click?  There are no other settings, but the tool will only work, if the "red" is recognized as an eye.

    Screen Shot 2013-11-14 at 17.37.24GMT+1.png

  • Clem Level 3 Level 3 (550 points)
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    Nov 14, 2013 2:14 PM (in response to Sevy2205)

    Sevy, something to try ... can you create an other admin-level user on your iMac and see if you can reproduce this problem when logged in as that user?  I am curious if there is something installed on your user account that is interferring with red eye working.

  • léonie Level 8 Level 8 (46,355 points)
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    Nov 14, 2013 2:03 PM (in response to Sevy2205)

    And before you try anything else, try if installing the recent update to Aperture 3.5.1 will improve matters.

  • Clem Level 3 Level 3 (550 points)
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    Nov 14, 2013 8:48 PM (in response to Sevy2205)

    Well, worth a shot.  There are a few folks on the forums here who reported what you did, but most can't reproduce it. I suspect you all have something shared in your setup, hw, sw or media or some combination.

  • stumbleone Level 2 Level 2 (170 points)
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    Nov 15, 2013 8:46 AM (in response to Sevy2205)

    Had the same issue with red eye tool not working with 3.5.1.

     

    Solution was to make the RE circle bigger, in my case going from 13 to 75, so that it covered the whole eye.

     

    Woks fine now.

  • firstlaunch Level 3 Level 3 (610 points)
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    Nov 15, 2013 9:50 AM (in response to stumbleone)

    Cool trick, Stumbleone. Did this work you you as well, Sevy2205? I couldn't repro this issue myself.

  • Stefan_ Calculating status...
    Currently Being Moderated
    Nov 17, 2013 7:59 AM (in response to Sevy2205)

    Same here. I got a new mac and installed Aperture. Everything is fine so far, but red eye tool does not work any more. Old photos show thier red eyes again. And I can't get it to work with new photos either. No matter what I try.

  • Stefan_ Level 1 Level 1 (0 points)
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    Nov 17, 2013 11:53 AM (in response to Stefan_)

    Tried two things to get it fixed:

    a) deleted and reinstalled Aperture - no avail

    b) created a new user to test with fresh settings - also no avail

    Red eye tool still doesn't work.

    Bummer.

  • firstlaunch Level 3 Level 3 (610 points)
    Currently Being Moderated
    Nov 18, 2013 11:17 AM (in response to Stefan_)

    One thing you can try is to reset the adjustment prefs.

     

    - Select the following from the Go/Go To Folder option from the Finder menu bar.

    - type ~/Library/Application Support/Aperture

    - Then copy the Aperture folder to your desktop so you can get back to it if you need.

    - Then delete the Aperture folder from within the Library/Application Support folder.

     

    You can also try resetting the Aperture.plist.

    - Select the following from the Go/Go To Folder option from the Finder menu bar.

    - type ~/Library/Preferences/ and locate the com.apple.Aperture.plist

    - Then copy the com.apple.Aperture.plist to your desktop so you can get back to it if you need.

    - Then delete the com.apple.Aperture.plist from the Library/Preferences folder.

     

    Log out of the system and then log back into the system.

  • Stefan_ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 18, 2013 12:44 PM (in response to firstlaunch)

    Thanks firstlaunch for your suggestions. Unfortunately neither helped.

    I've opened by now a call at Apple. An Aperture specialist already went with me through some settings. We also coundn't solve it. He's now escaliting it to Aperture development.

     

    Maybe it's something with our hardware constallation? Sevy2205 are you also working on a iMac (Late 2013) with i7 processor and a GTX 780M Graphics Card?

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