SamsMochi

Q: iPhone 5s 'This cable or accessory is not certified and may not work reliably...' help?

What is happening here?

 

I keep getting this stupid message even when no charger is plugged in!

 

I'm using the official charger that came with the iphone 5s box. I have other lightning connectors and thought maybe switching them would fix it but it hasn't.

 

Is there something wrong with my 5s? Do I need to clean the port on the bottom of the phone? I've only had the 5s for about a week. I am using official apple chargers.

 

This started happening after my batter drained and I put the phone on charge. Is it a software bug?

 

Any help would be appreciated.

 

P.s. The message ONLY appears when it is not on charge. Which is studpily weird.

iPhone 5s, iOS 7.0.2

Posted on Sep 28, 2013 9:25 AM

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Q: iPhone 5s 'This cable or accessory is not certified and may not work reliably...' help?

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  • by Mshirk,

    Mshirk Mshirk Nov 18, 2013 10:59 AM in response to SamsMochi
    Level 1 (0 points)
    Nov 18, 2013 10:59 AM in response to SamsMochi

    This happened to me a few days ago

     

    -I've only used Apple chargers

    -My phone wasn't plugged in when this message appeared

    -If it's a software issue, well I can't fix it because my phone won't charge and wouldn't connect to my Mac

    -Therefore I'm sending it to Apple to hopefully receive a refurbished phone (Although I feel like out of fairness I should be given a brand new phone as it isn't remotely my fault this happened.)

     

    However  this error begs the quetion of what happens to those who aren't under warranty? I'm surprised Apple isn't recognizing this problem more publicy.

  • by janzd31,

    janzd31 janzd31 Nov 18, 2013 12:24 PM in response to Calixtoemilio
    Level 1 (0 points)
    Nov 18, 2013 12:24 PM in response to Calixtoemilio

    Well said. Completely agree.

     

    Apple's small mindedness has just lost me as a loyal user and investor. I recommended Apple products to many people in the past for "it makes our life simpler". Now everything becomes so complicated. They have different connectors for close versions of iMac, iPhones, iPad - and different ones for iPhones and iPads. These are just connectors, many people needs a few for office, home, car, other stations we may need. It's obscene to force people to by them all for $39 each at Apple. When asked why they like to make things so complicated and not backward compatible within its own brand, Apple's representative say "so that you will always get the latest and best". This is just an insult to people's intelegence and right of choices. This is a manifesto of Apple's greed.

     

    Apple's connectors are doing a much better job to use standard accessories. I now can see how Apple will be brough down to its knees by its own greed and arrogance. I'm selling my shares tomorrow.

  • by Drezin,

    Drezin Drezin Nov 18, 2013 2:13 PM in response to janzd31
    Level 1 (0 points)
    Nov 18, 2013 2:13 PM in response to janzd31

    Greed, capitalism. Same difference.

  • by JTRAINWATER,

    JTRAINWATER JTRAINWATER Nov 18, 2013 4:48 PM in response to gwforeman
    Level 1 (0 points)
    Nov 18, 2013 4:48 PM in response to gwforeman

    I did that.. Was put on a waiting list for 3 hours and they said since it was under warranty they gave me a new phone. And the crap still says the same stuff..

  • by spheon1969,

    spheon1969 spheon1969 Nov 19, 2013 5:44 AM in response to SamsMochi
    Level 1 (0 points)
    Nov 19, 2013 5:44 AM in response to SamsMochi

    The cheapest way around the Lightning cable costs is to purchase the 30pin to lightning convertor and then all the old and cheap 30pins work ;)

     

    At the cost of around 1 cable and easy enough to carry around its saved me £60/80 in not having to purchase cable for the car/motor home/office/bedroom etc - also means I can use my DAB Ipod dock again

  • by janzd31,

    janzd31 janzd31 Nov 19, 2013 9:17 AM in response to spheon1969
    Level 1 (0 points)
    Nov 19, 2013 9:17 AM in response to spheon1969

    Does the convertor have to be Certified?

  • by bassplayer97,

    bassplayer97 bassplayer97 Nov 20, 2013 7:44 AM in response to SamsMochi
    Level 1 (0 points)
    Nov 20, 2013 7:44 AM in response to SamsMochi

    Same problem.  Multiple cables, some certified, some not-so-much.  Every night when I lay down in bed, i get to plug it in and unplug it a million times until it knocks it off.  Any better solution is welcomed.

  • by Concerned User1234,

    Concerned User1234 Concerned User1234 Nov 20, 2013 1:12 PM in response to Love Shawn
    Level 1 (0 points)
    Nov 20, 2013 1:12 PM in response to Love Shawn

    Sounds like the same thing that's happened to me.  That's what is going to make me go to a product like a Samsung, where open sources is the name of the game.  It is a very nasty move to block charging cords.  I wonder if it is illegal, or protectionist. 

     

    Sorry to hear that Love Shawn, I am experiencing the same thing, and I too am a very unhappy Apple customere.

  • by toyman2k,

    toyman2k toyman2k Nov 20, 2013 1:16 PM in response to Concerned User1234
    Level 1 (0 points)
    Nov 20, 2013 1:16 PM in response to Concerned User1234

    None of the above things actually work to stop this stupid pop up from coming up again and again and again and again.  This is bogus!!   At least I can still charge my phone with 3rd party yet even with my original cables I use at work and at home and even WHEN I DONT HAVE ANYTHING PLUGGED IN I will still get the ERROR MESSAGE....I do use a 3rd party cord that I use in my car every once in a while.   I think apple needs to update software and make the FIX PLEASE!!!!

  • by cherylogle,

    cherylogle cherylogle Nov 21, 2013 6:53 AM in response to SamsMochi
    Level 1 (0 points)
    Nov 21, 2013 6:53 AM in response to SamsMochi

    Here's a fix for adapter issues (to convert to old style)...

    Take the adapter off, power off the device. As it powers off, insert adaptor into slot. Restart the device w adapter in. It worked for me.

  • by cherylogle,

    cherylogle cherylogle Nov 21, 2013 6:54 AM in response to Concerned User1234
    Level 1 (0 points)
    Nov 21, 2013 6:54 AM in response to Concerned User1234

    Here's a fix for adapter issues (to convert to old style)...

    Take the adapter off, power off the device. As it powers off, insert adaptor into slot. Restart the device w adapter in. It worked for me.

  • by cherylogle,

    cherylogle cherylogle Nov 21, 2013 6:55 AM in response to bassplayer97
    Level 1 (0 points)
    Nov 21, 2013 6:55 AM in response to bassplayer97

    Here's a fix for adapter issues (to convert to old style)...

    Take the adapter off, power off the device. As it powers off, insert adaptor into slot. Restart the device w adapter in. It worked for me.

  • by jnm565,

    jnm565 jnm565 Nov 21, 2013 2:08 PM in response to SamsMochi
    Level 1 (0 points)
    Nov 21, 2013 2:08 PM in response to SamsMochi

    This fixed it on my phone. Been two weeks no issues.

    https://discussions.apple.com/thread/5587247

  • by JeffHouTX,

    JeffHouTX JeffHouTX Nov 25, 2013 7:45 PM in response to SamsMochi
    Level 1 (0 points)
    Nov 25, 2013 7:45 PM in response to SamsMochi

    What works for me is to plug the cable into the phone first and then plug into the USB charger or laptop.

  • by jcs2305,

    jcs2305 jcs2305 Nov 26, 2013 8:42 AM in response to Concerned User1234
    Level 1 (0 points)
    Nov 26, 2013 8:42 AM in response to Concerned User1234

    @Concerned User  

     

    "Sounds like the same thing that's happened to me.  That's what is going to make me go to a product like a Samsung, where open sources is the name of the game.  It is a very nasty move to block charging cords.  I wonder if it is illegal, or protectionist.

     

    Sorry to hear that Love Shawn, I am experiencing the same thing, and I too am a very unhappy Apple customere."

     

    Seriously? So the fact that peopel that aren't using 3rd party cords and are still getting the message, or people are using 3rd party chargers and are having no issues means nothing to you? That tells you that Apple is blocking cables that aren't genuine Apple products? Come on.. the very fact that you mention Samsung products 'where open source is the name of the game' on an Apple support forumn makes me doubt you even own and Apple product.

     

    Oh and the protectionist part.. that was just funny. I needed a laugh this morning...

     

    I have yet to see this error on my iPhone 5. My whole house has iPhone 5's and my roomates GF has the 5s all using 3rd party chargers some of the time without issue. Yet my friend at work keeps having the same message when no charger is plugged in, and she uses only Apple chargers...?? Not sure what to make of this. Maybe a good clean out is the way to go.

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