9 Replies Latest reply: Nov 19, 2013 5:51 AM by tim_r_66
Shinnmark Level 1 Level 1 (0 points)

My calendar app has frozen whilst trying to sync to icloud.

When I open it it shows the 'syncing calendars" drop down with the working bar.

Nothing I do seems to get it to quit this so I am without calendar now.

 

Anyone have a suggestion as to how to solve this?

I tried to download Mavericks again but there seems to be no option for a selective instal as past versions of OSX.

Thanks


MacBook Air, iOS 7.0.4
  • 1. Re: Frozen Calendar
    tim_r_66 Level 1 Level 1 (30 points)

    I realize this may not be entirely helpful, but I don't use iCloud for syncing data like this because I simply found it too unreliable.  I only use it for documents which seem to work okay.

     

    That said, have you tried logging out of iCloud and re-establishing the connection (i.e, recreate the log in)?

  • 2. Re: Frozen Calendar
    Shinnmark Level 1 Level 1 (0 points)

    I never used it before and am starting to regret my actions!

    Actually I was slightly incorrect the message says "moving calendars to server account"

    I have tried to log out my icloud but it won't let me.

  • 3. Re: Frozen Calendar
    tim_r_66 Level 1 Level 1 (30 points)

    System Preferences-->iCloud-->Sign Out doesn't work? Are you able to select/deselect different iCloud services?

     

     

    If that is the case, I suspect you'll need to open a terminal window and delete (or safer, move) the ~/Library/Application Support/iCloud folder and then set up iCloud fresh.  I have not tested this procedure so YMMV.  That is why moving the folder would be safer so you can put it back if it makes things works.

     

    You also may try deleting ~/Library/Caches.  Deleted caches is generally safe and can generally only help issues.

     

    Have you tried looking in console for any error messages?

  • 4. Re: Frozen Calendar
    Shinnmark Level 1 Level 1 (0 points)

    Nope, systemù preferences doesn't work.... it asks me about losing information and then nothing happens

    Hmmm, I'm certainly not an expert user.... you already lost me at "terminal" and deleting things sounds like a recipe for disaster!

    I was rather hoping for a way to re-install and be back up and running!

  • 5. Re: Frozen Calendar
    tim_r_66 Level 1 Level 1 (30 points)

    If you're able to get into the calendar now, use File-->Export to back up your calendar data. 

     

    When you get to the point of system preferences-->iCloud-->Sign Out asking you to delete the data, you'll need to say "yes".  Then when you reconnect to iCloud, the system *should* download the calendar info from iCloud.  If not, but everything else is working, retrieve the calendar data from your back up.

     

    Make sense?

  • 6. Re: Frozen Calendar
    Shinnmark Level 1 Level 1 (0 points)

    I'm not able to get into calendar.. it is frozen on the sync page since a week!Frankly at this point I don't care about the data I just want it to work again

     

    When I tried to sign out of I cloud I said yes to delete all data but it doesn't sign out

  • 7. Re: Frozen Calendar
    tim_r_66 Level 1 Level 1 (30 points)

    Have you tried restarting the computer?

     

    If yes, and no change, then I would proceed with reseting sync history  or http://support.apple.com/kb/TS2481?viewlocale=en_US&locale=en_US (if Mountain Lion or older). 

     

    If using Mavericks, I would still be inclined to follow the basic steps in the second article to delete the contents of ~/Library/Caches and the Calendar Cache files in ~/Library/Calendars.  Deleting caches is generally safe and often solves problems with applications hanging up.

     

    Go to Finder

    While pressing the "option" key, click Go->Library

    Then navigate to the Calendars folder and the files starting with "Calendar Cache" to your desktop

    Navigate to ~/Library/Caches and select all the files inside that folder.  Drag them to your trash. 

    Restart

     

    If these steps do not work, I would probably follow the steps above to go into the Library folder and then move the iCloud folder to your desktop, then restart. 

     

    Again, back up anything you can before hand.

  • 8. Re: Frozen Calendar
    Shinnmark Level 1 Level 1 (0 points)

    Wow... clearing the calendar cache appears to have solved it thanks.

    I'm back and won't be so foolish as trying to sync my icloud calendars again!

    Thanks alot

  • 9. Re: Frozen Calendar
    tim_r_66 Level 1 Level 1 (30 points)

    Excellent. You're welcome.