mzea

Q: This Mac can't connect to iCloud because of a problem with [email]

Hello All,

 

I just upgraded my Macbook Pro to Mavericks.  Since doing so, I now have an error message when I attempt to retreive my email - "This Mac can't connect to iCloud because of a problem with... [email address]"

 

I have a gmail account for my appleID.

 

The email account that is showing problems is an @me.com email address.

 

The only other problem I noticed was that after the update, my me.com email address had a Facebook label in the account settings.  I tried disabling it and that did not change anything.  I next tried deleting the facebook account, nothing changed.  Still showing the same error message.

 

Any help would be greatly appreciated.

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)

Posted on Oct 23, 2013 11:19 AM

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Q: This Mac can't connect to iCloud because of a problem with [email]

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  • by mzea,Helpful

    mzea mzea Oct 23, 2013 7:35 PM in response to mzea
    Level 1 (14 points)
    Oct 23, 2013 7:35 PM in response to mzea

    Well, I found the answer to my own problem.  I ended up deleting my iCloud account by:

     

    1)  signing out of iCloud.

    2)  deleting my iCloud from Mail (Mail -- Accounts --- highlight the iCloud acount --- click on the minus sign to delete.

    3)  I then added the iCloud account back:  Mail ---Accounts ---click on the plus sign --- select iCloud account as the type to add --- enter your iCloud username and password.

     

    That worked for me.  If you do this, make sure to back everything up first (just in case).  Fortunately, I didn't have to use any restore - it just worked for me.

     

    All is well in Apple land again!

  • by bm58,

    bm58 bm58 Oct 25, 2013 2:41 AM in response to mzea
    Level 1 (5 points)
    Oct 25, 2013 2:41 AM in response to mzea

    I had a similar problem when updating to mavericks.

     

    The problem was that I was previously using an email address from my own domain in combination with my icloud email address so that the mail I sent out was going with my own adress and own smtp server, but the incoming mail was through the icloud imap server.

     

    1. Sign out of icloud account in system preferences as above. The rogue email account was still visible in mail, but the other was now gone.

    2. Remove the rogue email account in mail associated with my own doman. (I had to manually change the email address to an icloud address before I could delete the account in mail)

    3. Set up the icloud accounts again in system preferences

    4. Add a second email account in mail witih my own domain running on our own imap server.

     

    As far as I can tell no data was lost, though I made back ups to be sure. Now I have two incomming mail boxes, which isn't really what I wanted.

     

    Mail manages the two parallel imap inboxes better than I expected, and when I read an email in one account, it marks it as read in both. deleting spam doesn't work like this though, and I have to delete unwanted mail from both in boxes.

  • by ianmac55,

    ianmac55 ianmac55 Nov 2, 2013 4:49 PM in response to mzea
    Level 1 (0 points)
    Nov 2, 2013 4:49 PM in response to mzea

    Many thanks, mzea!  I had this problem too - and  your solution seems to have fixed it for me.  Thanks again!

  • by Nopp140,

    Nopp140 Nopp140 Nov 4, 2013 8:08 AM in response to mzea
    Level 1 (0 points)
    Nov 4, 2013 8:08 AM in response to mzea

    I had the same problem with "Notes", which required me to remove Notes from iCloud (and losing a few recent ones) and login back in through System Preferences/iCloud. Now the syncing of Notes works well again – thanks mzea.

     

    However, I am still unable to get all my notes into iCloud, i.e., some are still only on my iPhone and others on my Mac – anyway that I can upload them all onto iCloud?

  • by JPCQ,

    JPCQ JPCQ Nov 8, 2013 12:28 PM in response to Nopp140
    Level 1 (0 points)
    Nov 8, 2013 12:28 PM in response to Nopp140

    Not working for me. Unable to delete account. I just dissabled it. Won't be using my iCloud email anymore. This is verty upsetting specially after loosing all of my Gmail account emails due to one of the many Maverick's bugs.

  • by w0nderd0g,

    w0nderd0g w0nderd0g Nov 9, 2013 2:43 PM in response to mzea
    Level 1 (0 points)
    Nov 9, 2013 2:43 PM in response to mzea

    Is there a known solution other than deleting iCloud then adding it back?

    Seems pretty severe.

     

    My problem seems to be that my apple ID is [X]@mac.com but has a backup of [X]@me.com. My iCloud account is set up as [X]@mac.com but shows [X]@me.com in a smaller, gray font on the system preferences > iCloud > Account Details page.

     

    The message I'm getting in notes is "... because of a problem with [X]@me.com".

     

    So what I really want to know is how do I switch notes to be aware of [X]@mac.com without deleting all of my recent iCloud usage?

  • by project7070,

    project7070 project7070 Nov 19, 2013 7:51 AM in response to w0nderd0g
    Level 1 (10 points)
    Nov 19, 2013 7:51 AM in response to w0nderd0g

    This seems to work - pretty much as above - for a @me.com account.

     

    Sign out of icloud in the prefs box.

    Trash the offending mail folder - after backing it up of course. You will find this in the (invisible) user/library/mail/ folder. Backup the whole mail folder by copying it to another folder - it just keeps the file/folder organisation as it should be.

     

    Then restart mail, set up your me.com account again and it will sync your email with the server.

     

    Then quit mail again.

     

    You should then add back any mailboxes you had from the original mail account - without adding the (you)@me.com mailbox. I presume this is the offending one. Good not to copy any old unused mailboxes. Keep the mail window cleaner!

     

    Also add back the mail data file with your signatures etc in it. Restart mail and you may need to fiddle with a few mailboxes, signatures etc.

     

    Very frustrating that Apple can't get an Apple program to work with an Apple cloud service correctly after a system update.

  • by project7070,

    project7070 project7070 Nov 22, 2013 6:52 AM in response to project7070
    Level 1 (10 points)
    Nov 22, 2013 6:52 AM in response to project7070

    Update -

    The problem has returned after 48 hours of working fine.

    Back to square 1

     

    Anyone got any other ideas.....come on Apple.

  • by project7070,

    project7070 project7070 Nov 22, 2013 8:08 AM in response to project7070
    Level 1 (10 points)
    Nov 22, 2013 8:08 AM in response to project7070

    Second update / hope this time a fix -

     

    Log out of icloud in system prefs.

    Log back in and set up icloud keychain via the mac and iphone (which it has been asking for since Mavericks upgrade).

    Create and verify security code via iphone.

     

    Open mail and it is back working again.

     

    Fingers crossed....

  • by Ben Schiller,

    Ben Schiller Ben Schiller Nov 26, 2013 7:14 AM in response to project7070
    Level 1 (4 points)
    Notebooks
    Nov 26, 2013 7:14 AM in response to project7070

    I was having the same issue - thanks this fixed it for me.

  • by Yay2525,

    Yay2525 Yay2525 Dec 10, 2013 12:59 PM in response to project7070
    Level 1 (0 points)
    Dec 10, 2013 12:59 PM in response to project7070

    Me too. Thanks very much.

  • by Ron Crowe,

    Ron Crowe Ron Crowe Jan 12, 2014 7:23 PM in response to Ashton_Schmidt
    Level 1 (0 points)
    Jan 12, 2014 7:23 PM in response to Ashton_Schmidt

    Project7070, thanks. This solved my problem, too!

  • by amlopex,

    amlopex amlopex Jan 27, 2014 6:05 AM in response to project7070
    Level 1 (0 points)
    Jan 27, 2014 6:05 AM in response to project7070

    Great!  worked.  Thanks a lot!

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