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Finder and OFC for Mac painfully slow since Mavericks

2851 Views 21 Replies Latest reply: Mar 29, 2014 8:22 AM by bayxsonic RSS
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CCAPPL Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 8, 2013 8:48 AM

OMG, Finder is so slow since mavericks it takes a minute in between each click and that darn beach ball is driving me crazy!  Please help!

Office for Mac (not historically super speedy) has also slowed considerably.  I am ready to pop that beach ball. 

Any advice for how to fix?  Thanks much!

 

Have noticed it more on my imac than my air.  Plenty of HD space available so that is not the issue.

 

P.S.  I also don't see the new tabs in finder?  What am I doing wrong?

iMac, OS X Mavericks (10.9)
  • judysings Community Specialists Community Specialists (2,320 points)
    Currently Being Moderated
    Nov 10, 2013 11:31 AM (in response to CCAPPL)

    Hi CCAPPLE,

     

    Welcome to the Support Communities!

     

    The articles below may be able to help you with this issue.

    Click on the links to see more details and screenshots. 

     

    OS X Mavericks: If your Mac runs slowly

    http://support.apple.com/kb/PH13895

     

    OS X: About Finder Tabs

    http://support.apple.com/kb/HT5840?viewlocale=en_US

     

    OS X: Tags help you organize your files

    http://support.apple.com/kb/HT5839

     

    I hope this helps ...

     

    - Judy

  • Mackguyflorida Calculating status...

    I have spent 3 days trying to solve this problem across nearly a dozen Macs....problem is NOT your hardware, problem is a bug in Mavericks. After being told by tech support to do everything from resetting SMC to resetting NVRAM to forcing Spotlight to re-index, to turning "always" on in scrolling setting in settings as suggested here, trashing plist as suggested here, it turns out that nobody at Apple has responded to the THOUSANDS of posts relating to this problem yet is completely aware of the problem. The problem is a Mavericks glitch and they are well aware of the problem.

     

    Here's a snippet from recent support chat...even the support tech is having the same issue.

     

    "I am so sorry this is happening and do fully understand as my Finder is doing the same thing. I am hoping an update will be released soon that resolves this issue as I know first hand how annoying it can be!!"

     

    Would be so nice if collectively tens of thousands of hours didn't have to be wasted by thousands of people experiencing a problem, trying to figure out a solution when their issue could be simply solved by a single post from Apple letting everyone know that they were aware of a particular issue and working on a fix. Communication with Apple is all too often 1-direction, users submit things but nowhere are users told by Apple "got it, we're aware of and working on this particular issue". Think of all the support expense, user frustration and wasted time this would save everyone!

     

    I want my 3 days back.

  • queer1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 1:16 AM (in response to CCAPPL)

    im having the same problem ive gotten all the same suggestions from support.  also spotlight is reindexing constantly and even moreso when i connect by smb to my network storage. re-indexing, re-indexing, RE-INDEXING?  ***?!?!?!?!?!?!?

  • jdfurny Calculating status...
    Currently Being Moderated
    Nov 14, 2013 5:06 PM (in response to queer1)

    Newbie here.  Got my first Mac (iMac) a few weeks back.  Was absolutely thrilled with many things, one of which was the speed.  Not so much now.

    I was happily flipping through thousands of pictures (many in RAW format) with Finder before importing them to whittle down the number.  The image changed instantaneously.  Then I updated to Mavericks.  Now it takes 2-3 seconds. 

    Is it likely attributable to the same issue you folks are having?

  • William Lloyd Level 6 Level 6 (19,220 points)

    It doesn't sound like it.

     

    Your issue is with "QuickLook" which is when you use the space bar in Finder to view things (pictures, documents, etc.).  I see a beach ball with QuickLook in Mavericks that I didn't see in Mavericks, which would make it a lot slower to go through thousands of pictures to whittle them down.

     

    This is a "performance regression" which Apple usually tries to fix.  I sent feedback to Apple on it; it wouldn't hurt if you did as well.

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 14, 2013 5:38 PM (in response to CCAPPL)

    Have you all tried…

     

    Safe mode:

    Hold shift after the chime until the spinning 'gear' appears. Ensure the login window says 'safe mode'.

    https://support.apple.com/kb/HT1455

    Be aware that some features will be disabled like wifi on some models, graphics drivers will be in a

    reduced mode - this is normal in safe mode.


    Safe mode will disable all third party extensions & startup items.

    If the Mac runs better in safe mode it is time to get a system report and look at the third party items (see EtreCheck below). 

    Reboot to go back to normal.

     

    New User test

    Create a new user in the 'System Preferences > Users & groups'

    Login as that new user to see if the issues are any better.

         If they are better - it indicates login items or other background jobs in the main account.

         If they are the same - it indicates the OS or something higher up in the system is at fault.

     

    EtreCheck:

    An app designed for these discussions use it to see what is running & post the report here…

    http://www.etresoft.com/etrecheck

  • jdfurny Level 1 Level 1 (0 points)

    Thanks William and Drew for your attempts to solve and diagnose the problem.

     

    William,

    I don't think I was using QuickLook.  When scrolling through photos in Finder, I am in what I believe is column view. The columns left to right indicate the path as I drill down, reaching the column listing the photos by name.   To the right of that is a blank column or pane.  I select a photo and a rendering with the file info shows up in the blank column.  I used to be able to arrow down, and one photo after the other was displayed instantly.  Now, it takes several seconds.

    After you explained QuickLook above, I tried pressing Space and the photo was displayed in a window that pops up on top of Finder.  I can scroll to the next or previous photo with the up/down arrows.  It takes about 8 seconds to show the image using this method.

     

    Drew,

    I tried Safe Mode and it doubles the render time using the method I described above.  Next, I tried a New User with the same result.

     

    Newbie question: How do I send feedback to Apple?

     

    Thanks again

  • Drew Reece Level 4 Level 4 (1,195 points)

    http://www.apple.com/feedback/

     

    Safe mode will disable certain things like graphics acceleration, so the difference you saw is normal. The idea is to see if the bug goes away because non-Apple extensions are deactivated in this mode. If it worked better we could look at other software & remove or update it.

     

    It's generally not a bad idea anyway if you have several migrations on your data.

    EtreCheck reports can give you a good overview.

  • jdfurny Level 1 Level 1 (0 points)

    Here is the report:

    Hardware Information:

              iMac (27-inch, Late 2012)

              iMac - model: iMac13,2

              1 3.2 GHz Intel Core i5 CPU: 4 cores

              16 GB RAM

     

    Video Information:

              NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 0 days 0:59:16

     

    Disk Information:

              APPLE HDD ST1000DM003 disk0 : (1 TB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 999.35 GB (741.14 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

     

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Inc. MacBook Air SuperDrive

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

     

    Launch Agents:

              [loaded] com.epson.ecpd.launcher.plist

     

    User Launch Agents:

     

    User Login Items:

              iTunesHelper

              SpeechSynthesisServer

              Dropbox

              BetterSnapTool

     

    3rd Party Preference Panes:

              Flash Player

              Flip4Mac WMV

     

    Internet Plug-ins:

              Default Browser.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Flip4Mac WMV Plugin.plugin

              QuickTime Plugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Time Machine:

              Skip System Files: NO

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 999.35 GB Disk used: 258.2 GB

              Destinations:

                        Data [Network] (Last used)

                        Total size: 2 TB

                        Total number of backups: 20

                        Oldest backup: 2013-10-01 15:39:47 +0000

                        Last backup: 2013-11-15 01:39:17 +0000

                        Size of backup disk: Adequate

                                  Backup size 2 TB > (Disk used 258.2 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                   2%          EtreCheck

                   1%          WindowServer

                   1%          fontd

                   1%          iTunes

                   0%          coreaudiod

                   0%          hidd

                   0%          dpd

     

    Top Processes by Memory:

              377 MB             QuickLookUIHelper

              295 MB             WindowServer

              213 MB             Finder

              213 MB             iTunes

              164 MB             Mail

              131 MB             mds_stores

              115 MB             com.apple.IconServicesAgent

              115 MB             com.apple.WebKit.WebContent

              115 MB             Safari

              98 MB              com.apple.quicklook.satellite

     

    Virtual Memory Statistics:

              8.30 GB            Free RAM

              4.30 GB            Active RAM

              2.30 GB            Inactive RAM

              1.10 GB            Wired RAM

              1.31 GB            Page-ins

              0 B                Page-outs

  • Drew Reece Level 4 Level 4 (1,195 points)

    I can't see anything that looks bad in your report jdfurny.

     

    The only item I wonder about is…

    [loaded] com.epson.ecpd.launcher.plist

    Just update or ininstall whatever the Epson software is.

     

    I wonder if the next step is to backup & reinstall?

     

    The default installer will restore files in place, so all your apps & user data will remain on the disk, but the OS files will be replaced.

     

    CCAPPL would you create a report with EtreCheck & compare to jdfurny's. Look for common software.

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 19, 2013 12:00 PM (in response to CCAPPL)

    Safe mode will disable it without uninstalling. Have you tried that yet CCAPPL?

     

    I'd just look for an updated version on Epsons site, I really don't think this is 'the culprit', but there is nothing else I can see in jdfurny's report either!

     

    CCAPPL, since you don't post an EtreCheck report I really can't say if Epson is the issue, it could be any of the other items, is Epson the only common software? What about the kernel extensions & other items are there any that are not in jdfurny's report?

  • markras Level 1 Level 1 (5 points)

    MackGuyFlorida,

     

    I could not agree more. With over 30 years in IT I am well positioned to say that Mavericks is the first time I can ever recall Apple releasing not only a bug-ridden O/S but one that is worse than Microsoft's Vista, which previously was as bad as they came.

     

    I am plagued with numeruous issues as well, including though not limited to Finder being painfully slow, data vanishing from drives (as many others have reported), iMovie-10 just plain not functioning (the fix in many posts is "Go to the saved copy of iMovie 9 in your Applications folder."), so forth and so on.

     

    About two weeks ago I expressed similar sentiments but the post was purged by Apple. I suspect this will in like manner disappear.

     

    Lastly, I will state the obvious: do not expect Apple to admit to any flaws in this O/S, it's not going to happen.

     

    Mavericks...truly a travesty and a gross disappointment from Apple who should have kept this in Alpha.

     

    Best of luck. And again, you are not alone.

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