maxyourmacs

Q: iTunes movie purchases will not play on external display - HDCP auth error

Hello,

Well, I'm surprised there hasn't been more of a storm over this one already but I expect there will be.

Just got a new MacBook last week and finally found a mini Display Port -> VGA adapter so i could use my 19" external display. I rented a movie from the iTunes store yesterday and when I tried to play it on my external display, it gave me a warning/error that the display was 'not an authorized HDCP display' and it would not play. Plays fine on the small MacBook screen, just nothing external. To make it even worse, i tried all the movies that I have purchased from the iTunes store with the same result... NONE of them will play on anything but the MacBook's small 13" screen. This is crazy unacceptable.

Has anyone else run into this yet or have any ideas of something I may be overlooking in order to get purchased movies to play on an external display?

Thanks!

MacBook unibody C2D 2.0/2.0/160, Mac OS X (10.5.5)

Posted on Oct 26, 2008 8:12 AM

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Q: iTunes movie purchases will not play on external display - HDCP auth error

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  • by Zebbler,

    Zebbler Zebbler Aug 17, 2013 11:37 AM in response to 40Rock
    Level 1 (8 points)
    Aug 17, 2013 11:37 AM in response to 40Rock

    To all of you praising Amazon... I just paid for a full HD film, and I CAN'T EVEN DOWNLOAD IT.

    It's streaming only for Mac.

     

    So, no, that's also not the answer.

     

    Ripping and stealing?
    Or is there a service that would solve this for us?

     

    Z.

  • by Prof38,

    Prof38 Prof38 Aug 22, 2013 9:14 AM in response to amcmillen
    Level 1 (0 points)
    Aug 22, 2013 9:14 AM in response to amcmillen

    I own a Dell PC that I purchased about a year ago, with an HDMI output and BlueRay capability.  I have been able to display HBOGo and iTunes movies in HD successfully on an 8 year old HDTV (Sony XBR) until yesterday, when I got the HDCP error message.  I own 3 iPhones and an iPad, and those are the only places I can watch HD quality video from iTunes if I cared to do it.  I can watch HD movies streamed from Netflix to my old TV no problem.  This seems to be an iTunes issue.  No more iTunes movies unless they come free with my next BlueRay purchase.

  • by Prof38,

    Prof38 Prof38 Aug 22, 2013 10:25 AM in response to vark111
    Level 1 (0 points)
    Aug 22, 2013 10:25 AM in response to vark111

    No, only content with a copyright from a major corporation.

  • by Seamus MacD,

    Seamus MacD Seamus MacD Aug 25, 2013 2:48 PM in response to maxyourmacs
    Level 1 (0 points)
    Aug 25, 2013 2:48 PM in response to maxyourmacs

    Five years on... is it possible to "return" movies and get your money back form iTunes? I bought the second Mac 512K and have had only Mac computers ever since. This is stupid and they suck!

  • by HawaiianFrog,

    HawaiianFrog HawaiianFrog Sep 13, 2013 11:42 PM in response to maxyourmacs
    Level 1 (0 points)
    Sep 13, 2013 11:42 PM in response to maxyourmacs

    I'm so disapointed in Itunes. I work over seas and will NO LONGER SUPPORT MAC and APPLE!!!!!!!

    This includes my over priced IPHONE. ANYTHING MAC IS NO LONGER USER FRIENDLY AND PEOPLE FRIENDLY!!! I spent thousands on movies over the past 5 -8 years. NO MORE!!!!!

  • by MiloB4,

    MiloB4 MiloB4 Oct 11, 2013 6:54 PM in response to maxyourmacs
    Level 1 (0 points)
    Oct 11, 2013 6:54 PM in response to maxyourmacs

    I am rarely as angry as I am right now. A family night has come to a screeching halt. Every screen in the house is unauthorized to play our iTunes $10 rental.

     

    Between the issues I've had with ios7, and now this - and reading this has been a problem for some for years... I've never been this disappointed in Apple.

     

    Off to rent from Netflix.

  • by mpsw,

    mpsw mpsw Oct 12, 2013 7:57 PM in response to doh_eb
    Level 1 (0 points)
    Oct 12, 2013 7:57 PM in response to doh_eb

    I have the very same issue. Apple needs to fix this. The alternative is to not buy content from the store. I have also spent a lot of money to buy my content, not to mention the 20" cinema I can no longer view my movies on from the store. I used to be able on my 2006 macbook, but now that I've updated to a new macbook pro 15"  I can't play anything on my cinema that is HD quality. Only if I purchase an apple tv.

     

    My 2006 however had no problem playing anything to my display. I'm also entirely within the apple ecosystem so this is a huge insult to buyers and needs to be addressed.

     

    The alternative for me is not to buy their content. For now that's what I've done until they can resolve the issue.

    Not fixing the problem and remaining silent to the issue is making a lot of customers leave.

     

    Hang in there.

  • by DidierGoor,

    DidierGoor DidierGoor Oct 26, 2013 12:09 PM in response to maxyourmacs
    Level 1 (4 points)
    Oct 26, 2013 12:09 PM in response to maxyourmacs

    I have a very similar issue confirming all the anger against iTune policy.

    I LEGALLY PURCHASED the movie "After Earth" in SD (Standard Definition) from iTunes at the exagerated price of 16 Euro(!!) thinking that I would have "owned that copy".

    Today I just bought a Lightning to VGA adapter to connect my iPad retina to my projector and I got the message that "The connected display is not authorized to play protected movies".

     

    So I bought at 16 Euros (about US$ 21) a movie, without support (DVD or Blue Ray...) and I can watch it only the tiny iPad monitor?

     

    I will look for other providers of digital contents. Sorry, I am very disappointed by the way these copyrights are handled and by iTunes/Apple...

     

    I feel myself fooled, stolen... and read this as an ecouragement to piracy. Bad story!!

  • by corbury1492,

    corbury1492 corbury1492 Oct 26, 2013 12:39 PM in response to maxyourmacs
    Level 1 (0 points)
    Oct 26, 2013 12:39 PM in response to maxyourmacs

    Guys - the answer to this problem is buy content from amazon instant video.  Never buy stuff from iTunes.

     

    C

  • by blckwntr,

    blckwntr blckwntr Nov 3, 2013 2:03 AM in response to maxyourmacs
    Level 1 (0 points)
    Nov 3, 2013 2:03 AM in response to maxyourmacs

    Yep, i couldnt agree more. Not being able to play via Apple TV on HD TVs is total junk. First and last purchase. Thanks for nothing iTunes.

  • by RCGH,

    RCGH RCGH Nov 9, 2013 4:51 AM in response to DidierGoor
    Level 1 (0 points)
    Nov 9, 2013 4:51 AM in response to DidierGoor

    I am so frustrated with Apple right now.

     

    A while ago I decided to replace my DVD player and DVD collection with an iPad mini and started a new collection of movies through iTunes.  I have now (particularly the last year or so) purchased a number of movies on iTunes and have been viewing them through my tv (lightning to HDMI) for a while; this seemed so much better than the previous DVD option.........  NOW I get an error message that they are not authorised to play!!  So these expensive movies can now only be played through my iPad mini screen; Joy (sarcasm)!!!

     

    Dear Apple, I would not have purchased many of these movies if I had known that the goalposts were going to be shifted!  I have even boasted about/recommended the iPad to TV (HDMI) capability to many friends and family who were impressed by my basic setup....  I wonder what they are thinking now.

     

    If there is a solution to play my content (through my lightning to HDMI) then I am happy to apologise.

     

    My email is robinscothern@gmail.com

     

    Cheers

  • by Cainsable,

    Cainsable Cainsable Nov 17, 2013 6:37 AM in response to necronym
    Level 1 (0 points)
    Nov 17, 2013 6:37 AM in response to necronym

    I realize your post is four years old, but it was exaclty what I needed.

  • by flowpoke,

    flowpoke flowpoke Nov 19, 2013 10:09 AM in response to maxyourmacs
    Level 1 (0 points)
    Nov 19, 2013 10:09 AM in response to maxyourmacs

    This just happened to me for the first time. I've known about it for years. It has upset me enough to look it up and reply to this thread.

     

    Whats weird is the dialog window, saying "The selected movie won't play on one of your connected displays.", while open, cranks CPU usage to max (in my case, 104%). What the heck? Everything around this problem/restriction has bad juju.

     

    It likely isn't Apple wanting to enforce this, it's the tv/movie industry but Apple (and the rest) are making it happen. This is where I day dream and wish we would be the ones to force the movie industry to comply to our wants/needs.

     

    I truly feel that all this is doing is punishing the honest customer. Please someone, tell me another situation where this bully-technology HELPS me.

  • by jfd134,

    jfd134 jfd134 Nov 22, 2013 2:37 PM in response to maxyourmacs
    Level 1 (0 points)
    Nov 22, 2013 2:37 PM in response to maxyourmacs

    try moving iTunes to your laptop screen, and then setting your display to 'mirrored'. Play it full screen and it looks pretty good. That made the difference for me.

     

    agree with everyone that it is a pretty silly issue, surprised Apple would allow such bad user experiences.

  • by TheMapmaker,

    TheMapmaker TheMapmaker Nov 26, 2013 9:34 AM in response to maxyourmacs
    Level 1 (0 points)
    Nov 26, 2013 9:34 AM in response to maxyourmacs

    I just installed a slightly newer graphics card in my old Mac Pro, and suddenly a whole lot of TV shows that I've watched previously on this same 30" cinema display are reporting this error. "This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection)."

     

    It's the same display I've used for years; the only thing that has changed is the graphics card!

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