HT201400: If you can’t connect to the iTunes Store

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vantasy2003
Level 1 (0 points)

Q: Cannot Connect To iTunes/App Store on Any Devices

I am unable to connect to the itunes store/appstore on any of my devices or any of my accounts, when on my home wifi. I have reset my modem and router. I have updated my Windows 7 PC with the newest itunes (I am unable to update my iOS devices to 7.0.4, possibly part of the same problem).

 

Examples of the issue...

 

Cannot sign out of one account in iTunes on my PC, and when I attempt to access account info I get the "We could not complete your itunes store request. The  request timed out. There was an error in the itunes store, please try again later."

 

Cannot sign in to Appstore on iPhones or iPad devices

 

Please help!

iPhone 5, iOS 7.0.3

Posted on Nov 18, 2013 8:14 PM

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vantasy2003

Q: Cannot Connect To iTunes/App Store on Any Devices

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  • Helpful answers

  • by Mrbishwork,

    Mrbishwork Mrbishwork Nov 18, 2013 9:17 PM in response to vantasy2003
    Level 1 (0 points)
    Nov 18, 2013 9:17 PM in response to vantasy2003

    Check this article.

     

    http://support.apple.com/kb/TS1368

  • by vantasy2003,

    vantasy2003 vantasy2003 Nov 19, 2013 12:28 PM in response to Mrbishwork
    Level 1 (0 points)
    Nov 19, 2013 12:28 PM in response to Mrbishwork

    I've seen that article but it does not help. Out of curiosity, is there a minimum speed of internet (uploads/downloads) that is required for itunes? I've narrowed the issue down to my modem or my ISP (Shaw) as the issues persists no matter what device or account I'm using, and with or without a router. Is it possible that itunes and my ISP or modem could have some kind of conflict. I am still able to connect to the internet through my modem/ISP and have run numerous speedtests to confirm that everything is working as it is supposed (and it is). I contacted my ISP and they said the problem must be iTunes. Help!

  • by carmenfromesp,

    carmenfromesp carmenfromesp Nov 19, 2013 12:35 PM in response to vantasy2003
    Level 1 (0 points)
    Nov 19, 2013 12:35 PM in response to vantasy2003

    I have the same problem. Try to download an APP that's free and start asking my billing detail and when i introduce them it say all the time that to the sistem is unavailable to try again later....

  • by vantasy2003,

    vantasy2003 vantasy2003 Nov 19, 2013 12:43 PM in response to carmenfromesp
    Level 1 (0 points)
    Nov 19, 2013 12:43 PM in response to carmenfromesp

    I've also attempted downloading a free app, just to see what happens. I can download the app just fine as long as I'm not connect to my home modem/ISP.

  • by Mrbishwork,

    Mrbishwork Mrbishwork Nov 19, 2013 1:04 PM in response to vantasy2003
    Level 1 (0 points)
    Nov 19, 2013 1:04 PM in response to vantasy2003

    Try this, if still won't work contact the Tech support team. http://support.apple.com/kb/HE57


    On the Home screen, check the Wi-Fi status bar. Make sure it has at least two bars for signal strength.


    If your device has cell service, make sure it's turned on: Tap Settings > Tap Cellular > Tap the Cellular Data slider so that it's on (green).


    Make sure your software is up to date: Tap Settings > Tap General > Tap Software Update.


    Make sure you can connect to the Internet.


    Make sure the time zone is correct: Tap Settings > Tap General > Tap Date & Time.


    Try resetting (turning off and then on again) your Wi-Fi router.


    If none of these actions fix your issue,

     

    If you still can't connect to iTunes, contact our AppleCare support team:

  • by vantasy2003,

    vantasy2003 vantasy2003 Nov 20, 2013 10:06 AM in response to Mrbishwork
    Level 1 (0 points)
    Nov 20, 2013 10:06 AM in response to Mrbishwork

    Well, it turns out it was certainly my ISP that was causing the issue (even though they claimed it was an Apple issue). They reset my modem from their end and everything is working great! Thanks for the help