HT201371: Use Touch ID on iPhone and iPad
Learn about Use Touch ID on iPhone and iPad
-
All replies
-
Helpful answers
-
Nov 19, 2013 2:24 AM in response to RAAL4by xietong007,I also have this problem and tried all the ways you mentioned , it is still not working for my iphone 5S. Could anyone suggest how to fix this problem?
-
Nov 19, 2013 4:15 PM in response to xietong007by RAAL4,I called apple and they said they would replace my phone, If there is not an apple store near you you could try your provider if you have insurance.
-
Nov 19, 2013 4:19 PM in response to RAAL4by colingoree,There are some hardware issues with some of the fingerprint scanners. Just have to call Apple and have them troubleshoot.
If they determine the device is faulty they will replace it.
-
Nov 19, 2013 11:59 PM in response to RAAL4by xietong007,I bought this 5S in U.S, and now I'm travelling in Bangkok. I wonder how can I get support from Apple to replace my iPhone? Because I can't get apple service in Bangkok, Thailand.
Thanks.
-
Nov 20, 2013 3:22 PM in response to xietong007by colingoree,That is correct. You would need to get the device back to the US in order to get service. If you have anyone in the states that you could send it to, you could mail it to the US and have them get the service on it and then send it back.