Lepasbeau

Level 1 (0 points)

Q: PRE-ORDER / PURCHASE

I pre-ordered Fabriclive72 on 15/11. The album was available and downloaded on 18/11 but nothing is visible in my Iphone library!

SOMEONE CAN TELL ME WHAT HAPPENED?

Thank you!

iPhone 5, iOS 7.0.4

Posted on Nov 20, 2013 5:17 AM

I have this question too

Q: PRE-ORDER / PURCHASE

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by Brallen91,

Brallen91 Nov 20, 2013 5:30 AM in response to Lepasbeau
Level 1 (95 points)

Nov 20, 2013 5:30 AM in response to Lepasbeau

Go to 'Store' in the menu bar and click 'check for available downloads'
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by Lepasbeau,

Lepasbeau Nov 20, 2013 5:36 AM in response to Brallen91
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Nov 20, 2013 5:36 AM in response to Brallen91

Nothing!
It says: "All purchases have been dowloaded for this Apple ID"
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by Brallen91,

Brallen91 Nov 20, 2013 5:39 AM in response to Lepasbeau
Level 1 (95 points)

Nov 20, 2013 5:39 AM in response to Lepasbeau

weird :S.

Hmnn, have a look at this link:

http://support.apple.com/kb/HT5714?viewlocale=en_US&locale=en_US

Also go to the album itself and see what it says (if you;ve already pre-ordererd etc etc)

If not, give apple a call or an email or however you contact itunes support. (should be on your email receipt)
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by Brallen91,

Brallen91 Nov 20, 2013 5:41 AM in response to Lepasbeau
Level 1 (95 points)

Nov 20, 2013 5:41 AM in response to Lepasbeau

Ah found this!!

http://support.apple.com/kb/PH12296

Read the middle paragraph stating you may not be able to download your pre-order when the regular purchase becomes available.

you've jsut got to wait for the email I'm afriad.

Goes against the point of pre-ordering it seems.... :/
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by Lepasbeau,

Lepasbeau Nov 20, 2013 5:47 AM in response to Brallen91
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Nov 20, 2013 5:47 AM in response to Brallen91

OK thanks but in that case, I would be able to see any of the available titles of this album?
Here I cannot see any of these!
I had new VISA card number between the time I ordered it and the day it was available, maybe this is the problem?
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by Brallen91,

Brallen91 Nov 20, 2013 5:50 AM in response to Lepasbeau
Level 1 (95 points)

Nov 20, 2013 5:50 AM in response to Lepasbeau

That might be the case actually.

Itunes doesn't take funds out your account straight away, so when it tried to it may have tried to use the old card resulting in nothing.

go to your itunes account and put the correct card in, there might be an outstanding balance on your account if it tried to debit your account with the old defunct card.

You can also go to the 'manage pre orders' section in your account, (link in my first reply)

If it;s not in there it probably didnt work originally and you didnt get charged
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