ryansfreeze
Level 1 (2 points)

Q: Magic Mouse keeps losing connection

For the past several days, my magic mouse keeps losing connection to my MacBook Pro, and most of the time it won't even connect at all. I thought the batteries needed changing at first, but that didn't help either. I keep going into my Bluetooth settings to try and manually connect it but, again, it didn't work. Can anyone suggest ways to try to fix this problem?

Magic Mouse, Mac OS X (10.7.4)

Posted on Sep 2, 2012 1:21 PM

by sbeddoesdesign,Solvedanswer
sbeddoesdesign sbeddoesdesign
Level 1 (10 points)
A:

I had this problem too, turns out a slight design flaw with the mouse is that smaller batteries come loose and power is lost, so the bluetooth dies. You'll probably find that it loses connection when you're moving it around quite a lot, in particular, when you lift it up off of the desk and put it back down again. See, different brands of battery tend to be ever so slightly varied in size, and smaller ones tend to be more 'loose' in the mouse and an be shaken loose when moving the mouse around.

 

The best solution (the one which worked for me) is to grab a set of Apple's own rechargeable batteries from their store as they are just the right size to fit in the mouse without ever being shaken loose.

 

If you can't do this, some people find that wedging a bunch of paper between the two batteries and between the batteries and the mouse door can help keep them in place.

 

I hope this solves your problem as it has mine.

Posted on Sep 9, 2012 10:12 AM

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ryansfreeze

Q: Magic Mouse keeps losing connection

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  • by bjprc,

    bjprc bjprc Nov 18, 2013 7:47 PM in response to IT Supporter
    Level 1 (9 points)
    Notebooks
    Nov 18, 2013 7:47 PM in response to IT Supporter

    This issue is SOLVED. See earlier posts. Simply insert some aluminum foil. That's it. never had problem later on. Crap engineering from Apple.

  • by mward038,

    mward038 mward038 Nov 20, 2013 11:09 AM in response to ryansfreeze
    Level 1 (0 points)
    Nov 20, 2013 11:09 AM in response to ryansfreeze

    I feel compelled for the benefit of the community to add my two cents: aluminum foil worked for me, too. And what a relief. I was having a very frustrating time losing my connection—not something I'm accustomed to with Apple products. I have not lost the connection once since putting aluminum foil in underneath the negatives on both batteries.

  • by Kort,

    Kort Kort Nov 20, 2013 11:47 AM in response to mward038
    Level 3 (840 points)
    Desktops
    Nov 20, 2013 11:47 AM in response to mward038

    I never used aluminum foil, but after beginning to use Apple's rechargable batteries, I haven't experienced the issue again. I'm fairly certain it is a combination slightly different battery sizes per the manufacture, and even varying tolerances in the Magic Mouse. I own 3, and one has more disconnectivity issues than the other two. One has never experienced them, and the other is intermittent. Energizers seem to work well, but I would recommend the Apple branded rechargables.

  • by Miggyluv,

    Miggyluv Miggyluv Dec 9, 2013 6:23 AM in response to sbeddoesdesign
    Level 1 (5 points)
    iPhone
    Dec 9, 2013 6:23 AM in response to sbeddoesdesign

    How strange. My mouse has been losing connection for a few days. It has been driving me mad, and I almost bought a new mouse. I had some rechargeable Duracell's in there. Swapped them for some Apple branded batteries and now it's working fine! I'm surprised that batteries can be different sizes. But so glad this works. Thanks, you saved me some money! :-P

  • by BrianBoru,

    BrianBoru BrianBoru Dec 9, 2013 2:24 PM in response to Miggyluv
    Level 1 (0 points)
    Dec 9, 2013 2:24 PM in response to Miggyluv

    Quick update ... tin foil was good but eventually they'd shake loose again. Brought it back to the Apple Store and it was replaced, no questions asked. New mouse working perfectly with all brands of battery . Seemed like they were used to it. A mouse that doesn't accept Duracell batteries is way too proprietary for me.

  • by Kalirroi,

    Kalirroi Kalirroi Dec 9, 2013 2:30 PM in response to BrianBoru
    Level 1 (0 points)
    Dec 9, 2013 2:30 PM in response to BrianBoru

    I will try the foil until I take it back to them and give me a working one. It has to be faulty, there is no other explanation.

  • by Jean Lapin,

    Jean Lapin Jean Lapin Dec 9, 2013 6:13 PM in response to ryansfreeze
    Level 1 (1 points)
    Dec 9, 2013 6:13 PM in response to ryansfreeze

    Yes the supplied set up does have wriggle room and i solved it with your kind suggestions (paper between and above batteries,  but the next design should take this into account

  • by tjbarry,

    tjbarry tjbarry Dec 18, 2013 7:08 AM in response to ryansfreeze
    Level 1 (0 points)
    Dec 18, 2013 7:08 AM in response to ryansfreeze

    I'm having this problem with my second MM (the first one failed after 2 years) on my MacBook Pro AND on the new Mac Mini in the house. It is definitely a loose battery problem not interference as some have identified.

     

    Back in around 1975 I bought a Sinclair Scientific calculator. It was the first at a price a man-in-the-street could afford. Only trouble was the batteries needed a matchstick under the terminals to keep them working. Sinclair never made it to primetime because of the reliability issue and the Japanese wiped him out. Sad that 38 years later Apple haven't got it sorted.

  • by jeanlapin,

    jeanlapin jeanlapin Dec 18, 2013 7:16 AM in response to tjbarry
    Level 1 (4 points)
    Dec 18, 2013 7:16 AM in response to tjbarry

    You are quite right tjbarry,  the paper solved my problem,  but this would never happen if it was German designed and built.

  • by Kalirroi,

    Kalirroi Kalirroi Dec 18, 2013 9:46 AM in response to ryansfreeze
    Level 1 (0 points)
    Dec 18, 2013 9:46 AM in response to ryansfreeze

    Mine must have been totaly faulty, because I got it replaced and works wonders!!!

  • by Kort,

    Kort Kort Dec 18, 2013 11:53 AM in response to jeanlapin
    Level 3 (840 points)
    Desktops
    Dec 18, 2013 11:53 AM in response to jeanlapin

    German designed and built isn't what it used to be, since so may electronic parts are still sourced from China. Again, the Apple branded rechargeable seem to work the best with this mouse.

  • by Cristideca,

    Cristideca Cristideca Dec 22, 2013 3:26 PM in response to ryansfreeze
    Level 1 (0 points)
    Dec 22, 2013 3:26 PM in response to ryansfreeze

    I have this for one month and was working ok with my macbook air. Yesterday i boght a mac mini and wanted to use the magic mouse as a remote but it keeps losing connection and moves jerky. Tried the paper and the aluminium foil (i find this offensive for an expensive mouse) with no luck. I had another cheap wireless logitech mouse which works perfect. Why is this hapening with the magic mouse? I cannot use it the way it is now.

  • by Cristideca,

    Cristideca Cristideca Dec 22, 2013 3:44 PM in response to Cristideca
    Level 1 (0 points)
    Dec 22, 2013 3:44 PM in response to Cristideca

    I had it 1.5-2 meters away from mac mini. That was how i was using it. Moved it near the mini and now works. Is this the way this mouse suppose to work?

  • by tjbarry,

    tjbarry tjbarry Dec 23, 2013 3:06 AM in response to Cristideca
    Level 1 (0 points)
    Dec 23, 2013 3:06 AM in response to Cristideca

    It should work at 2m from your mini. It has a quoted range of 33ft which is 10m which is the range for Bluetooth Class 2. I just tested mine with my Macbook Pro and it was still going strong when I lost visual contact out of the room at 6m. Another one was still working at a range of 9m on my mac mini.

  • by Constable Ploddish,

    Constable Ploddish Constable Ploddish Dec 25, 2013 7:51 AM in response to tjbarry
    Level 1 (0 points)
    Dec 25, 2013 7:51 AM in response to tjbarry

    I used folded aluminum foil under batteries for 18 months, with only occassional loss of signal.

    Recently, my MM started losing signal constantly, so in addition to foil, I added a wad of folded paper inserted between the batteries and butterflying out on both sides to cover the backs. (description page 1 this discussion)

    This new super-tight fit works perfectly - but next time I'm in town, I'll go buy Apple batteries.

     

    Oh, and merry xmas.

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