1 2 Previous Next 20 Replies Latest reply: Nov 20, 2013 7:59 PM by Jeff Kelleher Go to original post
  • 15. Re: Kernel Panic new iMac
    John Galt Level 8 Level 8 (36,395 points)

    You bought a brand new Mac, why did you load it up with so much worthless junk? TechTool Pro, Smith Micro "Spring Cleaning", Trusteer Rapport, Disk Warrior, Synium CleanApp, Memory Clean...?

     

    Perhaps you need some more.

     

    Get rid of all of it. Your Mac can't possibly work normally, hobbled as it is with all that garbage.

  • 16. Re: Kernel Panic new iMac
    Kappy Level 10 Level 10 (226,795 points)

    If I were you I would backup everything, disconnect all peripherals, erase the drive, do a fresh install of OS X. Verify the system is panic free. If it is, then you must be careful about what you restore from your backup. Do not try restoring everything at once. Take it slow by starting only with a few of the most necessary applications at a time, testing after installing each before installing the next one.

     

    I'm afraid you have so much non-OS related software and peripherals installed that it is difficult determining what's what. And, now with two others here trying to help it becomes impossible for me. Too many cooks spoil the soup, as they say.

     

    Install or Reinstall Mavericks, Lion/Mountain Lion from Scratch

     

    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Erase the hard drive:

     

      1. Select Disk Utility from the main menu and click on the Continue button.

     

      2. After DU loads select your startup volume (usually Macintosh HD) from the

          left side list. Click on the Erase tab in the DU main window.

     

      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on

          the Security button and set the Zero Data option to one-pass. Click on

          the Erase button and wait until the process has completed.

     

      4. Quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible

                because it is three times faster than wireless.

  • 17. Re: Kernel Panic new iMac
    Linc Davis Level 10 Level 10 (118,215 points)

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.

    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • 18. Re: Kernel Panic new iMac
    Jeff Kelleher Level 4 Level 4 (3,015 points)

    Since 10.9 is pretty new, it's possible that some of the software you've installed is the issue. To save time, your best bet, IMHO, would be to backup your data, erase the HD,  and reinstall OS X. See if the Mac works after a fresh install. If not, it's possible you got a lemon, and the software you installed, whether good or bad, is not casuing the problems, and a phone call to Apple, or a trip to the Apple store will get you a new Mac that runs. But I can almost gurantee that  since you've installed so much software that could be a problem, Apple support will want you to erase the HD and reinstall OS X before they offer to fix your Mac or replace it.

     

    If it runs well after a clean install of OS X, try to be a little more discerning in the apps you install. One VM app should suffice. I've used Virtual Box in 10.9, and it works fine for me, for whatever that's worth. MacKeeper and other utilities are usually not necessary, so you should avoid those.

  • 19. Re: Kernel Panic new iMac
    storkdoc Level 1 Level 1 (0 points)

    I'd like to thank everyone who has helped me. I got my first iMac (the lampshade) back in 2002 and have over the years migrated all the stuff to my next new machine. I accumulated a lot of software junk over the years, and forgot about it but now I have removed almost all of it....still got a kernal panic. Took out the crucial RAM and talked to them. I have reinserted one bank and I will see how it goes.....Thanks everyone

  • 20. Re: Kernel Panic new iMac
    Jeff Kelleher Level 4 Level 4 (3,015 points)

    Please don't forget...one of the reasons you pay more for a Mac is the service. If you have a new Mac that isn't working, make an appointment at a Mac store and have them take a look. It could be that your new Mac is broken, and no amount of memory swapping and reinstalling will make a difference. And you pay for support when you buy a Mac.

    Several years ago, a family member bought a new iMac. It kept crashing. She brought it back and they gave her a new one that worked.

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