1 2 Previous Next 27 Replies Latest reply: Nov 20, 2013 10:50 PM by Peter Best1 Go to original post
  • 15. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    I didn't realise that I shouldn't use CleanMyMac to uninstall things. That's fine. Thanks for your attempts to help me. I won't bother the forum again on this issue.

  • 16. Re: kernel panics
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Your problem is probably with your anti-virus (which is simply a waste of time, effort and maybe even money)this stuff only creates problems and does no good as there are absoltely no viruses for OS X. There is a very small amount of other malware however if you keep your system up-to-date by using Software Update OS X will take care of that too. Please uninstall that app that uses:

     

    com.rogueamoeba.InstantOn          6.0.2

    com.intego.iokit.VirusBarrierX6Service          10.6.18

    com.intego.iokit.VBX6NKE          1

    com.intego.iokit.BehavioralKext          1

    com.intego.kext.VirusBarrier.AppBarrierKPI          10.6.18

    com.intego.kext.VirusBarrierKPI    

     

    Please follow the developers instructions, that is the only useful thing about the app.

  • 17. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    I'm giving up on this problem and will hand the computer to Apple on Monday, but I have searched (using the Go To Folder command) for every one of those files and receive the response: "Folder not found". I had uninstalled Virus Barrier using CleanMyMac but was told the uninstall hadn't worked. Nevertheless neither Virus Barrier itself nor any of the related files you list seems to be on my computer.  Thanks for your help.

  • 18. Re: kernel panics
    Linc Davis Level 10 Level 10 (117,920 points)

    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button.

    Back up all data before making any changes.

    You will generally have to reboot in order to complete an uninstallation. Until you do that, the uninstallation may have no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • 19. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    No kernel panics in the 18 hours since I disconnected the WD Thunderbolt drive. Also no response from Western Digital. This will be the last drive I buy from them.

  • 20. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    Another 12 hours with no Thunderbolt drive and no panics. Is anyone else experiencing problems with Thunderbolt drives and panic attacks? No response still from Western Digital.

  • 21. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    Another 24 hours with no Thunderbolt drive, no kernel panics and no response from Western Digital.

  • 22. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    Another 24 hours with no Thunderbolt drive and no kernel panics but all at once a response from Western Digital who say the problem is with Mavericks, not with their drive. It seems that it's up to Apple to sort things out but I can't imagine it's high on their list of problems to solve. Are any other types of Thunderbolt drives giving trouble, or is it just WD?

  • 23. Re: kernel panics
    etresoft Level 7 Level 7 (24,270 points)

    I wasn't aware of any problem with WD drive that involved kernel panics. There is a problem with the WD software that will corrupt your data on Mavericks. Perhaps that could cause kernel panics too. Just uninstall the WD software and it should be fine.

  • 24. Re: kernel panics
    Drew Reece Level 4 Level 4 (2,215 points)

    Your updates may be helpful to other users but simply not using an external disk isn't a solution many people will be willing to follow.

    Avoiding the issue in the hope that a fix will come raining down from Apple isn't a very practical way to solve any problem.

     

    It's clear from the last panic log that a lot of extensions are still loading into the kernel which is a recipe for panics if the extensions are old & conflicting.

     

     

    Are all these items up to date?

    com.rogueamoeba.InstantOn          6.0.2

    com.intego.iokit.VirusBarrierX6Service          10.6.18

    com.intego.iokit.VBX6NKE          1

    com.intego.iokit.BehavioralKext          1

    com.intego.kext.VirusBarrier.AppBarrierKPI          10.6.18

    com.intego.kext.VirusBarrierKPI          10.6.18

    com.Cycling74.driver.Soundflower       1.5.3 <<-- this appears to be from around 2010 ?!

    http://code.google.com/p/soundflower/downloads/list

     

     

    If you want to post an EtreCheck report I can try to give you an explanation to help you clean the system because using CleanMyMac didn't work at all.

    Or you can continue avoiding the issue until the Apple gods fix your OS (or you can erase, install and avoid migrating all these old apps).

     

     

    @ John Galt, Kappy, rkaufmann87, EtreSoft, Linc Davis

    Do you think there is any significance in the last unloaded kext in panic logs?

     

    It's unclear if it is just the last unloaded kext the OS unloaded after boot (and has no significance) or if it part of the actual panic process.

    In this case that always points at com.rogueamoeba.InstantOn.

     

    I'd appreciate any thoughts or links to explanations. thx.

  • 25. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    The various extensions you're worried about are only a problem (if indeed they're ever a problem) when the Thunderbolt disk is connected. Is it really likely that those extensions sabotage the smooth running of that disk, and that disk alone? Those extensions and the programmes they're connected with have been on my system forever and I've never before had external disk problems. I posted an etrecheck list already. See page 1. I also posted a system log. The Apple gods to which you refer are like all the other gods: their existence is impossible to prove given how shy they are when dealing with their believers. I've tried to find the files you refer to and there's no sign of them in a Spotlight search, or in Go to Folder. That makes them very god-like. In the meantime my non-Thunderbolt drives are backing things up without a murmur, one using Time Machine, the other using SuperDuper. I'm sorry if I seem thick to you, but after a few years of having fun programming in Basic I abandoned my techie ambitions and threw myself on the mercy of the gods. So many things have changed that I no longer have a hope of replacing Apple and problem-solving independently. I appreciate your help, but I wish there wasn't such a condescending tone to the post.

  • 26. Re: kernel panics
    Drew Reece Level 4 Level 4 (2,215 points)

    Peter Best1 wrote:

     

    The various extensions you're worried about are only a problem (if indeed they're ever a problem) when the Thunderbolt disk is connected. Is it really likely that those extensions sabotage the smooth running of that disk, and that disk alone? Those extensions and the programmes they're connected with have been on my system forever and I've never before had external disk problems.

    Yes, but 2 years ago you were running the OS that these system modifications were designed for. Now these tools might break things if they haven't taken into account all of Apples new features like stricter sandboxing rules, compressed memory… All of the good reasons you want to use 10.9

     

    Peter Best1 wrote:

    I posted an etrecheck list already. See page 1. I also posted a system log.

    You also said you did some cleanup, so why should I waste time explaing how to remove items that may not exist anymore? The system log is not as consise or as easy to parse as the EtreCheck reports, It's why EtreSoft made the app, to help on these forums. He also has a little guide that tries to explain what the report means

    http://www.etresoft.com/etrecheck_story

     

    Peter Best1 wrote:

     

    I've tried to find the files you refer to and there's no sign of them in a Spotlight search, or in Go to Folder.

    Spotlight doesn't search into the /System, /Library & hidden folders by design. 'Go to folder' will open most folders if you have permission to do so.

     

    Peter Best1 wrote:

     

    I'm sorry if I seem thick to you, but after a few years of having fun programming in Basic I abandoned my techie ambitions and threw myself on the mercy of the gods.

     

    I appreciate your help, but I wish there wasn't such a condescending tone to the post.

     

    You don't seem at all thick to me. You simply seem to be having issues with something that is more complex than it needs to be. That's the point of these forums, other mac users sharing knowledge & helping people out.

     

    Perhaps I'm a typical geek, better with technology than people . It's just that removing & updating has been beneficial to many other people on here (click my username & see some of the old posts if you want) I'm convinced it's part of your problems, EtreCheck reports have shown to be the quickest way to show us what is going on as far as I can see.

  • 27. Re: kernel panics
    Peter Best1 Level 1 Level 1 (40 points)

    I posted an Etrecheck log and was told that was no help. I believe I've deleted all the offending WD software. At least I went through the steps recommended by Western Digital. Perhaps that means the files have gone, perhaps it doesn't. I've done that and I've reinstalled Mavericks. I've uninstalled all the Virus Barrier software using CleanMyMac and, when someone scoffed at that, using Intego's uninstaller. I can find no trace of Soundflower, though it nonetheless seems to be there. I've spent time on the phone with Apple, whose advice made no difference. I think the best thing for me to do is to return the WD drive, get a refund, and put it down to experience. At the moment I'm far from home so everything will have to wait until next week. Thanks for trying to help. Please don't waste any more time on this problem.

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