-
All replies
-
Helpful answers
-
Nov 21, 2013 12:21 PM in response to Aakrishaby sterling r,Hey there Aakrisha,
It sounds like you are connecting the iPod to your Windows 8 based computer but it is not working as expected. I want to recommend the troubleshooting steps outlined in this article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Here is a general overview of the troubleshooting to be done, each link has its own set of steps to try.1. Update iTunes
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
Thank you for using Apple Support Communities.
All the very best,
Sterling
-
-
Nov 24, 2013 3:10 PM in response to Aakrishaby MichelA,Two useful documents:
http://support.apple.com/kb/TS1412
http://support.apple.com/kb/ht1655
- Michel
