GNIL1

Q: Pages keeps crashing after new update, Pages keeps crashing after new update

I've recently updated my pages app. Ever this then it has practically been un usable. It constantly crashes, and is really slow once it finally opens. Or if I type some text, half way through the app will stop working and lose everything I have just written. It's very frustrating as I use the app all day for work. This then means I have to ask for the details again, which is embarrassing.

I don't understand the point if bringing out an update that clearly doesn't work or benefit the users.

Please fix this as soon as possible apple. There have been multiple complains and still nothing has been resolved.

 

Yours Faithfully

Gnil1

iPad (3rd gen) Wi-Fi + Cellular, iOS 7.0.3

Posted on Oct 27, 2013 5:48 AM

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Q: Pages keeps crashing after new update, Pages keeps crashing after new update

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  • by mopatrick,

    mopatrick mopatrick Oct 28, 2013 1:33 PM in response to GNIL1
    Level 1 (0 points)
    Oct 28, 2013 1:33 PM in response to GNIL1

    I too am finding that since I have updated to Mavericks and the updated pages, that it will not open past the New details page.  It keeps on closing saying Pages closed unexpectedly press relaunch....which then just keeps looping round. 

     

    Please I like pages and I love apple mac but ........

  • by Monkey Bill,

    Monkey Bill Monkey Bill Nov 1, 2013 9:43 AM in response to GNIL1
    Level 1 (0 points)
    Nov 1, 2013 9:43 AM in response to GNIL1

    Not working for me either, Pages, Numbers and Keynote all the same across all of my ios devices.

     

    Apple please sort this out!

  • by GNIL1,

    GNIL1 GNIL1 Nov 13, 2013 12:11 PM in response to GNIL1
    Level 1 (0 points)
    Nov 13, 2013 12:11 PM in response to GNIL1

    Since I updated pages my ipad and iPhone. It's is unbearably slow and crashes all the time. I go to use it and it takes ages to think about it. Then I will use it for a while. It will  Crash or take absolutely ages to do what I'm asking it. I'm having to do everything in my notes page and then transfer it at a later date because I can't trust it to do things straight away. What should take 2 minutes now takes 10. Also when I highlight light something to either copy, delete etc.. It takes ages. I highlight something, it freezes, then un-lights. So I do it again and have to repeat the process at least 3-4 times before it finally works it out. Also if u want to copy something from another document and you go away from pages and then come back I have to wait at lease 30 secs to a minute before I can work on the document again. So if I have to cut and paste lots of thing the whole process is very frustrating .

    Also if I work on a document and then have to go to something else, upon my return. I will have to wait 20-30 seconds before I can start tying again. And  sometimes it crashes or opens a document filled with white and black squares and then crashes. And if I shut it all down to re open it. It will still be in the same state so  I have to wait for a further  minute.

    I know it is this is the app as everything else works fine. I've un installed it and installed it twice and nothing have improved.

     

    Please help to rectify this problem Apple.

     

    Regards

    GNIL1

  • by Neewok,

    Neewok Neewok Nov 14, 2013 4:43 PM in response to GNIL1
    Level 1 (0 points)
    Nov 14, 2013 4:43 PM in response to GNIL1

    Same problem here - also use it for work. I'm having another issue too - I open a new document when I'm in the office to enter client details, take my ipad on a site visit where i am not connected to the net, open Pages to access the document I created and it opens for a few seconds before giving me the message "This document was deleted from another location" and it disappears! Frustration abounds.

  • by Antonio_Macchi_III,

    Antonio_Macchi_III Antonio_Macchi_III Nov 21, 2013 2:55 PM in response to GNIL1
    Level 1 (4 points)
    Mac OS X
    Nov 21, 2013 2:55 PM in response to GNIL1

    Same problem here, Pages, Numbers and Keynote crash upon start when iCloud is enabled on my iPad mini after the update to  iOS 7. I moved all documents to local storage on a Mac to start from scratch and the problem persists. This is unacceptable since it impairs usage of iPads and iWork for business applications. Apple, please prioritize it solution of this serious software fault.

  • by p.ignazio,

    p.ignazio p.ignazio Nov 22, 2013 12:42 AM in response to Antonio_Macchi_III
    Level 1 (0 points)
    Nov 22, 2013 12:42 AM in response to Antonio_Macchi_III

    after last night's update, Pages app doesn't work at all on iPad or iPhone; once opened it crashes, if I disable iCloud it just remains frozen.

  • by sleepydean,

    sleepydean sleepydean Nov 22, 2013 2:41 AM in response to GNIL1
    Level 1 (0 points)
    Nov 22, 2013 2:41 AM in response to GNIL1

    Similar here. Pages suddenly just closes after the very first moments of opening on my iPod Touch 5th gen. My new iPad Mini Retina is due to arrive in 18 minutes (courier just called), and I am disappointed that it looks like I won't be able to use it at work until this Pages problem is fixed.

  • by Igoresha1,

    Igoresha1 Igoresha1 Nov 22, 2013 3:56 AM in response to GNIL1
    Level 1 (0 points)
    Nov 22, 2013 3:56 AM in response to GNIL1

    Same problem

  • by Cris Berman,

    Cris Berman Cris Berman Nov 22, 2013 7:26 PM in response to GNIL1
    Level 1 (135 points)
    Nov 22, 2013 7:26 PM in response to GNIL1

    One solution I stumbled upon is to go onto your iCloud account on a Mac, and delete any empty folders that you see.  I went to make sure I had not lost anything after the app crashed, and came across a few empty folders that I didn't create.  I deleted them, and have not had any crashes since then.

  • by amsg,

    amsg amsg Nov 22, 2013 9:38 PM in response to GNIL1
    Level 1 (4 points)
    iOS Apps
    Nov 22, 2013 9:38 PM in response to GNIL1

    About 5pm today mountain time this iWorks/iCloud sync was solved for me. Maybe Apple fixed it. However, their senior engineers had not solved it by 3pm. I am using Mavericks and iOS 7. Deleting/installing the iWorks apps on my iOS devices did not solve the problem. What may have solved the problem was:

     

    (1) quit the iWorks apps on my Mac and turn off iCloud syncing for the iWorks apps on my iOS devices

    (2) copy/move the Pages/Numbers/Keynotes folders from the Mobile Documents Folder (MDF) on my Mac to the Desktop

    (3) restart the iWorks apps on my Mac when no iWorks Folders were left in the MDF

    (4) restarting the iWorks apps on my Mac created new empty iWorks Folders in the MDF

    (5) copy the iWorks files from the Desktop back to their corresponding folders in the MDF

    (6) restart iCloud syncing for the iWorks apps on my iOS devices

    (7) the iCloud documents started appearing again on my iOS devices

     

    My thought was that these iWorks Folders were corrupted in the MDF and must be backed up to my Mac and deleted from the MDF. Anyway, the problem seems fixed.

  • by Monkey Bill,

    Monkey Bill Monkey Bill Nov 24, 2013 2:44 AM in response to amsg
    Level 1 (0 points)
    Nov 24, 2013 2:44 AM in response to amsg

    Since the latest updates, Pages and Numbers started working fine with iCloud/document sharing switched on.  Still had problems with Keynote however.

     

    I tried removing everything from the Mobile Documents folder but still had same problem of Keynote crashing.  It did get me thinking though.

     

    I removed ALL old Keynote '09 presententions from my iCloud and left new presentations or convereted ones only.

     

    This did the trick so I have gradually converted all old '09 presentations to new Keynote (which has also meant some reworking of the presentations) and Keynote now works fine from all of my IOS devices with document sharing through iCloud switched on.

     

    I hope this helps and works for some others if not everyone as it has been a real pain for me and my work.

     

    MB

  • by GNIL1,

    GNIL1 GNIL1 Nov 24, 2013 2:50 AM in response to Monkey Bill
    Level 1 (0 points)
    Nov 24, 2013 2:50 AM in response to Monkey Bill

    It is slightly better since the update. However, still stops working half way through a pages document and loses what I have just written. Also, still really slow. If I write something, it takes ages to think about it.

    They are getting closer, but still not 100%.

  • by scottyross,

    scottyross scottyross Nov 24, 2013 8:41 PM in response to amsg
    Level 1 (0 points)
    Nov 24, 2013 8:41 PM in response to amsg

    Well, amsg's trick solved it (see above).  Pages iOS is no longer crashing and it is running much more smoothly.  Apple really needs to fix this as this takes a little bit of "know how" to fix on ones own and I'm certain there is a large group of people out there who can't do it on their own and now cannot use their Pages App.  Thanks amsg.

  • by Avocabeachnut,

    Avocabeachnut Avocabeachnut Nov 25, 2013 1:27 AM in response to amsg
    Level 1 (0 points)
    Nov 25, 2013 1:27 AM in response to amsg

    I will try amsg's solution as my pages has been crashing on iPad, iPhone and Mac since update.  It is very worrying.

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