HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
lzangaro
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Q: tried everything from http://support.apple.com/kb/TS1717 but no solution

i still have itunes crashing immediately, sometimes i have a window saying itunes crashed but most of the times it just doesn't start apart from creating the itunes directory in the music folder. I tried evertything in this article http://support.apple.com/kb/TS1717 but it still crashes. And when i say everything, i mean really everything. at first creating another user account did the trick , then itunes crashed on that account too and never reopened.

anyone has any idea?

 

p.s. i even tried copying the qtsomething.dll and every solution suggested, (even tried every possible compatibility setting).

 

i forgot to say this happened after the upgrade and update to windows 8.1

Posted on Nov 22, 2013 10:16 AM

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lzangaro

Q: tried everything from http://support.apple.com/kb/TS1717 but no solution

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  • by lzangaro,

    lzangaro lzangaro Nov 22, 2013 10:18 AM in response to lzangaro
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    Nov 22, 2013 10:18 AM in response to lzangaro

    it's the latest version of itune, 11.1.3

  • by lzangaro,

    lzangaro lzangaro Nov 23, 2013 6:20 AM in response to lzangaro
    Level 1 (0 points)
    Nov 23, 2013 6:20 AM in response to lzangaro

    by the way this is the error log from event viewer, it suggests a problem with ati videocard driver atiumdag.dll

     

    Log Name:      Application

    Source:        Application Error

    Date:          23/11/2013 14:48:00

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Enterprise

    Description:

    Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87d

    Faulting module name: atiumdag.dll_unloaded, version: 9.14.10.924, time stamp: 0x5058161e

    Exception code: 0xc0000005

    Fault offset: 0x00052c60

    Faulting process ID: 0x133c

    Faulting application start time: 0x01cee8529e80fd57

    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

    Faulting module path: atiumdag.dll

    Report ID: dd7d9ce7-5445-11e3-bf15-28924a545681

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2013-11-23T13:48:00.000000000Z" />

        <EventRecordID>59179</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Enterprise</Computer>

        <Security />

      </System>

      <EventData>

        <Data>iTunes.exe</Data>

        <Data>11.1.3.8</Data>

        <Data>5274a87d</Data>

        <Data>atiumdag.dll_unloaded</Data>

        <Data>9.14.10.924</Data>

        <Data>5058161e</Data>

        <Data>c0000005</Data>

        <Data>00052c60</Data>

        <Data>133c</Data>

        <Data>01cee8529e80fd57</Data>

        <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>

        <Data>atiumdag.dll</Data>

        <Data>dd7d9ce7-5445-11e3-bf15-28924a545681</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

     

    I tried uninstalling the driver and reinstalling then updating it via device manager. No results. itunes still crashes with the same error log

     

    hope someone can help me

  • by lzangaro,

    lzangaro lzangaro Nov 23, 2013 6:29 AM in response to lzangaro
    Level 1 (0 points)
    Nov 23, 2013 6:29 AM in response to lzangaro

    ok, hope this will help someone.

     

    the problem is definetely an incompatibility with ati videocard river. i use a pavillion g6 - hp and i switched itunes to work with ati videocard instead of the intel hd graphics and that caused itunes to stop working. i switched it back to intel hd graphics and puff! it works again.

     

    i think i'll leave it that way. hope this information will be useful