2 Replies Latest reply: Jun 3, 2014 6:59 AM by angelafromellesmere port
apple ohana Level 1 Level 1 (0 points)

Help Please!!   Having problems with only 1 of our mac books communicating with our HP Photosmart 7525 printer. Trys to connect to printer thru our network and get message "printer not responding" etc. All other computers (desk top, laptop, ipads, phones, etc.) can print fine from anywhere in the home. Just not my laptop. I have tried everything I can think of. Uninstall drivers and reinstall. Reboot everything. Have had many issues with just this one laptop and the printer. Everything/everyone else has no problems.

Anyone know what possibly might be happening?


MacBook Pro, OS X Mavericks (10.9), 13inch Early 2011
  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello apple ohana,

     

    It sounds like you are unable to print from your MacBook Pro to your HP Photosmart 7525.  I found an article with steps you can take to troubleshoot printer issues on a Mac:

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • 2. Re: Macbook pro can't communicate with hp printer
    angelafromellesmere port Level 1 Level 1 (0 points)

    Hi, i had the very same problem with my photosmart b110a and mavericks, so i added a ip printer ie 192.168.1.100 or whatever the address of your printer is,  then used HP jetdirect-Socket protocol it worked first time