HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
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Q: Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

  I can not connect to the iTunes store can anyone help me

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

Gateway GT5464

iTunes 10.7.0.21

QuickTime 7.7.2

FairPlay 2.2.19

Apple Application Support 2.2.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver 1.62.0.0

Bonjour 1.0.6.2 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0027AD8C09AA48C0

Current user is not an administrator.

The current local date and time is 2013-11-23 13:55:29.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is not supported. (16005)

Video Display Information

Intel Corporation, Intel(R) 82945G Express Chipset Family

  

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 12c6ce1e6c8749bf21c4b93f896a44e8

iPodService 10.7.0.21 is currently running.

iTunesHelper 10.7.0.21 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {646A3344-F31F-4EE7-993F-DE95A709D38D}

Description: Intel(R) PRO/100 VE Network Connection

IP Address: 192.168.0.15

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

Lease Obtained: Sat Nov 23 13:31:28 2013

Lease Expires: Sat Nov 23 14:31:28 2013

DNS Servers: 209.18.47.61

209.18.47.62

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-09-11 23:36:26.

Itunes, Windows XP

Posted on Nov 23, 2013 11:16 AM

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Q: Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

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