Skip navigation

"Other" data (iPhone) - How do I remove this junk?

1180418 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Robh5791 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 23, 2013 3:16 AM (in response to CPSFMMCW)

    I had a similar issue with phone clean on a 5s and it needed to be updated. Check the website for phone clean to see if there was an update or newer version. I do not remember if it was a completely newer version or just and update. Try this first. Then as far as your messages go, if you delete the conversation and then message the same person or group right away you won't forget the recipients. I know I freed about 5 gb this way alone. Otherwise take mr luigis advice and delete messages one at a time.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 23, 2013 11:40 AM (in response to Robh5791)

    Hi Robh5791,


    You are right and I apologize for not mentioning this in my previous post.  PhoneClean and the more "robust" iBackupBot are VERY fluid apps.  Almost every time I use them they have been updated.  Up until recently, to update both apps you had to go to their websites and check if you were out of date.  If so, you needed to download the newer version from their website.  There was no update feature built into either app.  One of the two apps has added an update feature within the app.  I can't remember which.  But, no matter. It didn't work and I ended up having to go to the website and download the new version.  Sheesh...:-)


    Mr. L

  • killercow Calculating status...

    itunes just gets worse and worse. I have 3 gbs of 'other' on my iphone 4s. I got a brand new iphone 4 for my son and synced it to my computer. The only thing it added to his iphone was the 3gb's of other. thanks itunes. I rate you a -10 on user experience. Why don't they tell us what other is?

  • igorkolbas Calculating status...

    This worked 4 me. Thanks!

  • clintfromhere Calculating status...

    My answer, iExplorer. My "Other" data shot up to about 6gb's when I attempted to download several lectures form iTunes U. The downloads were interrupted several times during download attempts and as a result I noticed my available storage going down and eventually received a low storage notification. Plugged into iExplorer and went to Media/Downloads/ and found 4.5gb's of data within the folders. I assume the interrupted downloads were stored here. Deleted the unfinished downloads and now I'm back to 1.67gb's of "Other" which is respectable given the amount of system data on my iPhone 5.

  • gldoorii Calculating status...

    I was using PhoneClean 2.x and it was great. Nice and free....and then I just opened it to find out there is an update to PhoneClean 3, so I did...only to scan my phone and get prompted that if I want to clean the phone I need to buy it. It is no longer free as advertised.

  • Nick Poulos Calculating status...

    craig in my itunes it doesnt have the option (open itunes when iphone is connected) so i cant even click or un click it? what should i do now?

  • linguank Calculating status...
    Currently Being Moderated
    Dec 16, 2013 2:49 AM (in response to Acqua)

    general wiping, you can open “setting” option and navigate it to “common” selection, and then slide to the bottom and click “restore”. When you click “erasing all contents and settings” button in the next step, the iPhone system will prompt you for your password if you have set a password before. After you entering your password, the system will confirm it with you. At this time, you just need to click “erasing iPhone”. All of things will be OK after you doing that. During this period, the iPhone screen will show iPhone logo and progress bar. Because of the different iPhone versions and different data volume, the whole process needs a few minutes, even a few hours.


    If you need to permanently delete data from iPhone, My recommendation is iPhone Data Eraser, which can erase all data including contacts, messages, call history, apps, system setting, photo, video, keyboard cache, safari bookmark. Indeed, iPhone Data Eraser worth trusting and it makes the work more effective. What you need is a windows computer. One single click and data deletion finish. In addition, the program also works well with iPad and iPod Touch.

  • ppostma1 Calculating status...

    um... I'm going to say NO to this one... I may be a newb, but I still have far more credibility that the posts below here! OMG, I felt like I was reading down a punk list, how to make it worse pranks


    Other: Data your phone has copied to use for system files or built in apps.  When you send an email, receive and email, a photo/video message or "Other" data, the iPhone copies it to its "Other" storage.



    1: Take a large video (2-3 minutes).  Check your usage/space.

    2: Send that video in an imessage to someone. Check your usage space again... the "Other" has gone up by the size of the video. 

    3: Now, delete the video from your camera roll. Check your usage/space. The photos will have decreased, but not the "Other" space

    4: Go back to your message, and play the deleted video from your message history.  it instanteously plays! Why? how? because a copy of the video is still on your phone, In the messages folder under "Other"

    5: Delete the message containing the video. Check your usage/space... "Other" is freed up again!


    To free up this space, delete old messages, particularly photo or video messages. Clean out your email, with attachments.  Once I figured this out, I took my Other usage from 3.8 GB down to 1.2 within a few minutes.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 16, 2013 6:09 PM (in response to ppostma1)

    Hi ppostma1,


    It appears you are responding to a post from the first page of this discussion over 2 years ago.  Much has been discussed and discovered since that time and almost 70 discussion pages ago.  Having said that, you are absolutely correct that in many cases simply deleting all iMessages and deleting the trash in all e-mail accounts (and all unnecessary e-mails) can go far in reducing "other." But, the reduction of excessive "other" can involve additional, and sometimes more aggressive, steps in certain cases.  Folks just discovering this discussion should certainly employ your suggestions.  But, if insufficient relief from "other" data is not achieved by those steps, I encourage those folks to read more of this discussion for additional insights and strategies.


    Cheers, Mr. Luigi

  • Siriy Calculating status...

    ...O...M...G... To clear out “Other” data from your device, you don’t need to restore your device, just install and run iLike to resolve this problem.get rid of other data on iphone



    <Link Edited by Host>

  • RGWca Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 17, 2013 1:42 PM (in response to Siriy)

    I had 16gb of Other space on my iPhone 5s - probably because of interrupted synchs.  So I followed some advice on this forum and went into Settings -> General -> Usage -> Music and I deleted the contents of that folder and then immediately did a power off and then a power on.  I reconnected to iTunes and the Other storage dropped by half and I had not lost my Music content.  I did the same procedure 3 more times and got it down to pretty much zero.  I did this for all my devices and all is good now.

  • rockmyplimsoul Level 5 Level 5 (5,370 points)
    Currently Being Moderated
    Dec 17, 2013 4:08 PM (in response to RGWca)

    RGWca wrote:


    I did the same procedure 3 more times and got it down to pretty much zero.  I did this for all my devices and all is good now.

    You'll be back ... this procedure will totally mess up your Music playback (wrong artwork, skipping songs, etc.)

  • RGWca Level 1 Level 1 (0 points)

    Everything seems to check out okay.  Time will tell.

  • Darth Brooks Calculating status...

    Here's what worked for me on my iphone 4s. I'm constatntly adding and removing wave files from my phone, basically it has replaced my iPod. I found that the space used up by the mysterious "other" data was constantly increasing over time - sometimes spiking hundreds of megabytes suddenly. I downloaded iExplorer - went to Media and in the subfolder named iTunes Control found several folders named F00, F01, F02 and so on. These are where the wave files are stored under 4 letter names like EUHB.wav or ITPL.wav, for example. What I discovered in amongst these folders were titles of wave files I had previously deleted. What made them stand out was the fact that they did not have the normal 4 letter names but rather the full song title, which is how I could identify them as songs that had been deleted, but were somehow still on my phone. When I deleted these my "other" data usage was instantly reduced from almost 1GB back down to 300MB.

1 ... 67 68 69 70 71 ... 78 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (27)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.