rvarela

Q: Canoscan 8800F (USB)

I am unable to use my Canoscan 8800F under Mavericks. It worked nicely under ML. Any suggestion? Thx.

Posted on Oct 24, 2013 3:47 AM

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Q: Canoscan 8800F (USB)

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  • by DKMac,

    DKMac DKMac Nov 2, 2013 7:16 AM in response to gsmetz
    Level 1 (6 points)
    Nov 2, 2013 7:16 AM in response to gsmetz

    I've downloaded and installed all 3 files from Canon's site (driver and two softweare files). When I try and start MP Navigator, I briefly see the opening screen and then I get a "MP Navigator EX quit unexpectedly" box. Anything else that I might try?

  • by gsmetz,

    gsmetz gsmetz Nov 2, 2013 8:42 AM in response to DKMac
    Level 1 (15 points)
    Nov 2, 2013 8:42 AM in response to DKMac

    No promises, but this is worth trying:  I'm  guessing that you may have downloaded the wrong version of these files, so try this:  Go back to Canon's website (link is above) and download & install the software again.  When you do, before you click "Download" make sure the operating system is correct. Specifically, if your Mac has Mavericks (10.9),  make sure that's what is selected so you download the right version of this stuff.

  • by norbertmuc,

    norbertmuc norbertmuc Nov 2, 2013 9:36 AM in response to gsmetz
    Level 1 (143 points)
    Photos for Mac
    Nov 2, 2013 9:36 AM in response to gsmetz

    Tanx for the explanation, it makes sense. The Canon software works, but the buttons on the machine and Image capture is dead. I don't have Adobe, so TWAIN is not for me. Thanx again and I hope Apple gets its act together, they had ample time.

  • by DKMac,

    DKMac DKMac Nov 3, 2013 5:45 AM in response to gsmetz
    Level 1 (6 points)
    Nov 3, 2013 5:45 AM in response to gsmetz

    Thanks. I had downloaded the correct version (twice). I got it to work by first deleting the software and then re-downloading for a 3rd time, and that worked.

  • by jeremyyip,

    jeremyyip jeremyyip Nov 6, 2013 7:17 PM in response to norbertmuc
    Level 1 (0 points)
    Nov 6, 2013 7:17 PM in response to norbertmuc

    I have MP working but the buttons doesn't work as well.

     

    Has anyone been able to get the buttons on the scanner working?

    Those buttons were really useful!

  • by gsmetz,

    gsmetz gsmetz Nov 7, 2013 4:30 PM in response to jeremyyip
    Level 1 (15 points)
    Nov 7, 2013 4:30 PM in response to jeremyyip

    Sorry, jeremyyip.  The buttons won't work until Canon comes out with an update to fix Apple's "Image Capture" app.  FYI, I've pestered Canon's tech support people, so they know it's broken. Hopefully they'll publish the update soon.  I'm watching for it too, so when they do, I'll post something here.

  • by norbertmuc,

    norbertmuc norbertmuc Nov 12, 2013 5:03 AM in response to gsmetz
    Level 1 (143 points)
    Photos for Mac
    Nov 12, 2013 5:03 AM in response to gsmetz

    Thanks gsmetz for all the work and explanations. I am just waiting, One question: Is this ICA thing a problem of Apple or Canon? Earlier you said Apple, now its Canon.

  • by gsmetz,

    gsmetz gsmetz Nov 12, 2013 6:46 AM in response to norbertmuc
    Level 1 (15 points)
    Nov 12, 2013 6:46 AM in response to norbertmuc

    Well, I was confused because it depends who you ask.  Someone at Canon told me ICA is an Apple product (which is true) so Apple has to fix it; but then an Apple "genius" told me Canon has to send Apple a new ICA driver for Apple to distribute. I think that's the right answer, and then someone else at Canon said that was right.

     

    The TWAIN driver (the update that is on Canon's website and is working) is what the rest of the industry (Windows, Linux, Unix, ...) uses as the standard for scanner drivers.  ICA ("Image Capture Architecture") is  Apple's OS X "standard" for scanners, and that's what isn't working for this scanner. (I have another Canon all-in-one scanner that does work.)  So I think what is supposed to happen here is that Canon needs to solve the problem and send Apple an updated  ICA driver for their product, and Apple will distribute it as part of an OS X update. That update may or may not also show up as a download on Canon's website.

  • by norbertmuc,

    norbertmuc norbertmuc Nov 12, 2013 7:26 AM in response to gsmetz
    Level 1 (143 points)
    Photos for Mac
    Nov 12, 2013 7:26 AM in response to gsmetz

    Ok, sounds logical. Thax again

  • by norbertmuc,

    norbertmuc norbertmuc Nov 24, 2013 5:42 AM in response to gsmetz
    Level 1 (143 points)
    Photos for Mac
    Nov 24, 2013 5:42 AM in response to gsmetz

    any news on this topic??  My scanner stil does't work with the buttons.

  • by gsmetz,

    gsmetz gsmetz Nov 24, 2013 8:00 AM in response to norbertmuc
    Level 1 (15 points)
    Nov 24, 2013 8:00 AM in response to norbertmuc

    No news yet.  FWIW: Many other scanners (Canon, Epson and more) don't work in 10.9 (Mavericks). Apple seems to have broken their Image Capture Architecture (ICA), including their Image Capture app and the generic device drivers that come with Mac OS. I'm hoping (but make no promises) that this will get fixed soon in a software update.

  • by PAHU,

    PAHU PAHU Nov 24, 2013 4:35 PM in response to norbertmuc
    Level 6 (16,610 points)
    Nov 24, 2013 4:35 PM in response to norbertmuc

    norbertmuc wrote:

     

    any news on this topic??  My scanner stil does't work with the buttons.

    To use the buttons on the scanner you need to install MP Navigator EX 1.0 Opener.

  • by PAHU,

    PAHU PAHU Nov 24, 2013 4:38 PM in response to gsmetz
    Level 6 (16,610 points)
    Nov 24, 2013 4:38 PM in response to gsmetz

    gsmetz wrote:

     

    Apple seems to have broken their Image Capture Architecture (ICA), including their Image Capture app and the generic device drivers that come with Mac OS.

    Apple has not broken ICA. It is up to the vendors to supply Apple with an ICA driver. So if the vendors drop support for a particular scanner then there is not much that Apple can do about that.

  • by norbertmuc,

    norbertmuc norbertmuc Nov 26, 2013 4:20 AM in response to PAHU
    Level 1 (143 points)
    Photos for Mac
    Nov 26, 2013 4:20 AM in response to PAHU

    I have installed MP Nav, but the buttons don't work, I can only scan via Software MP Nav. In the old days I just pressed the Button on the hardware, and for that to work again you apparently need a new ICA. Canon should be aware of this.

  • by EinSD,

    EinSD EinSD Dec 9, 2013 11:40 AM in response to rvarela
    Level 1 (0 points)
    Dec 9, 2013 11:40 AM in response to rvarela

    I have a CanoScan LiDE 110 and it still doesn't work - I installed all the "current" drivers and MP Nav software, but the MP Nav software says I don't have a scanne attached.  ***?

     

    -E

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