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Random shutdowns after Maverick download

1196 Views 14 Replies Latest reply: Nov 24, 2013 6:00 PM by mckenna50 RSS
mckenna50 Calculating status...
Currently Being Moderated
Nov 23, 2013 5:44 PM

I downloaded Maverick at the end of October and ever since then my Macbook has been shutting down and restarting itself on it's own, during random times during the day. It makes no difference whether I'm working with a certain application or just sitting with a open desktop. I'm not sure what to do. Should I time machine back to before I downloaded 10.9 or is there another way to fix my problem? I'm a student and I'm afraid I'll lose work when I time machine.

MacBook Pro, OS X Mavericks (10.9)
  • sberman Level 7 Level 7 (23,680 points)
    Currently Being Moderated
    Nov 23, 2013 6:23 PM (in response to mckenna50)

    Do you have some non-Apple software running on your machine?  I'm thinking of software like CleanMyMac, Tech Tools, avast, MacKeeper etc.

     

    If you have some software like this (cleaning software, anti-virus, etc.), you might try turning it off and see if that helps.

  • Barney-15E Level 7 Level 7 (33,270 points)
    Currently Being Moderated
    Nov 24, 2013 11:45 AM (in response to mckenna50)

    mckenna50 wrote:

     

    I do not have any non-Apple software on my Mac! But thank you for the suggestion!

    This seems to indicate otherwise:

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.cloudpath.maccmd.plist

              [loaded] com.westerndigital.WD-Software-Uninstaller.plist

     

    Launch Agents:

              [loaded] com.hp.help.tocgenerator.plist

     

    User Launch Agents:

              [loaded] com.adobe.ARM.[...].plist

              [loaded] com.divx.agent.postinstall.plist

              [loaded] com.facebook.videochat.[redacted].plist

              [loaded] com.spotify.webhelper.plist

     

    User Login Items:

              CMlite

              iTunesHelper

              Social Lite

              Spotify

              HP Product Research

              HPEventHandler

     

    3rd Party Preference Panes:

              DivX

              Flash Player

  • Barney-15E Level 7 Level 7 (33,270 points)
    Currently Being Moderated
    Nov 24, 2013 12:19 PM (in response to mckenna50)

    Random shutdowns usually point to bad RAM. Are you getting Kernel Panics where the screen dims and tells you to restart?

    If you just notice that it has restarted, open up Console and look in the System Diagnostic Reports. If there is a panic log, please post it. However, based on the info from EtreCheck, I don't see anything that would cause a kernel panic.

  • Linc Davis Level 10 Level 10 (107,530 points)
    Currently Being Moderated
    Nov 24, 2013 1:33 PM (in response to mckenna50)

    It's not clear whether you reset the SMC.

  • Linc Davis Level 10 Level 10 (107,530 points)
    Currently Being Moderated
    Nov 24, 2013 4:53 PM (in response to mckenna50)

    There's no need to reset the SMC. You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.
  • Barney-15E Level 7 Level 7 (33,270 points)
    Currently Being Moderated
    Nov 24, 2013 4:57 PM (in response to mckenna50)

    Ahhh, the rest of the story.

    You have a Mid-2010 15" Macbook Pro. It has a known graphics problem.

    Print out this article and take it to an Apple Store or certified repair center. Make sure they test for this specific problem. They won't find it on normal tests.

    http://support.apple.com/kb/TS4088

     

    As the article states, they will only cover the replacement of the logic board up to three years from date of purchase. However, since the problem sometimes doesn't appear until you upgrade from Snow Leopard to any of the other OS's, you might be able to haggle with them.

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