14 Replies Latest reply: Nov 24, 2013 6:00 PM by mckenna50
mckenna50 Level 1 Level 1 (0 points)

I downloaded Maverick at the end of October and ever since then my Macbook has been shutting down and restarting itself on it's own, during random times during the day. It makes no difference whether I'm working with a certain application or just sitting with a open desktop. I'm not sure what to do. Should I time machine back to before I downloaded 10.9 or is there another way to fix my problem? I'm a student and I'm afraid I'll lose work when I time machine.


MacBook Pro, OS X Mavericks (10.9)
  • 1. Re: Random shutdowns after Maverick download
    sberman Level 7 Level 7 (24,490 points)

    Do you have some non-Apple software running on your machine?  I'm thinking of software like CleanMyMac, Tech Tools, avast, MacKeeper etc.

     

    If you have some software like this (cleaning software, anti-virus, etc.), you might try turning it off and see if that helps.

  • 3. Re: Random shutdowns after Maverick download
    mckenna50 Level 1 Level 1 (0 points)

    I do not have any non-Apple software on my Mac! But thank you for the suggestion!

  • 4. Re: Random shutdowns after Maverick download
    mckenna50 Level 1 Level 1 (0 points)

    I ran an etrecheck if this helps! And tried to restart in safemode and nothing was different. It didn't crash, but safari was extremely slow. I also removed WD Software with the uninstaller.

     

    Hardware Information:

              MacBook Pro (15-inch, Mid 2010)

              MacBook Pro - model: MacBookPro6,2

              1 2.66 GHz Intel Core i7 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              Intel HD Graphics - VRAM: 288 MB

              NVIDIA GeForce GT 330M - VRAM: 512 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    Startup Items:

              HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 0 days 0:4:18

     

    Disk Information:

              Hitachi HTS545050B9SA02 disk0 : (500.11 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 499.25 GB (427.76 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Apple Internal Memory Card Reader

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. Built-in iSight

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.cloudpath.maccmd.plist

              [loaded] com.westerndigital.WD-Software-Uninstaller.plist

     

    Launch Agents:

              [loaded] com.hp.help.tocgenerator.plist

     

    User Launch Agents:

              [loaded] com.adobe.ARM.[...].plist

              [loaded] com.divx.agent.postinstall.plist

              [loaded] com.facebook.videochat.[redacted].plist

              [loaded] com.spotify.webhelper.plist

     

    User Login Items:

              CMlite

              iTunesHelper

              Social Lite

              Spotify

              HP Product Research

              HPEventHandler

     

    3rd Party Preference Panes:

              DivX

              Flash Player

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              AmazonMP3DownloaderPlugin1017277.plugin

              Default Browser.plugin

              DivXBrowserPlugin.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              npAVX.plugin

              OfficeLiveBrowserPlugin.plugin

              OVSHelper.plugin

              QuickTime Plugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

              fbplugin_1_0_3.plugin

     

    Bad Fonts:

              None

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                  11%          Spotify Helper EH

                   4%          coreaudiod

                   3%          WindowServer

                   1%          EtreCheck

                   0%          spindump

                   0%          Spotify

                   0%          fontd

                   0%          mds_stores

                   0%          coresymbolicationd

                   0%          aosnotifyd

     

    Top Processes by Memory:

              152 MB             Safari

              127 MB             com.apple.quicklook.satellite

              102 MB             com.apple.IconServicesAgent

              74 MB              Spotify

              74 MB              com.apple.WebKit.WebContent

              70 MB              WindowServer

              61 MB              Spotify Helper EH

              57 MB              Finder

              57 MB              com.apple.iTunesLibraryService

              53 MB              SystemUIServer

     

    Virtual Memory Statistics:

              548 MB             Free RAM

              1.60 GB            Active RAM

              1.05 GB            Inactive RAM

              698 MB             Wired RAM

              548 MB             Page-ins

              0 B                Page-outs

  • 5. Re: Random shutdowns after Maverick download
    Barney-15E Level 8 Level 8 (35,275 points)

    mckenna50 wrote:

     

    I do not have any non-Apple software on my Mac! But thank you for the suggestion!

    This seems to indicate otherwise:

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.cloudpath.maccmd.plist

              [loaded] com.westerndigital.WD-Software-Uninstaller.plist

     

    Launch Agents:

              [loaded] com.hp.help.tocgenerator.plist

     

    User Launch Agents:

              [loaded] com.adobe.ARM.[...].plist

              [loaded] com.divx.agent.postinstall.plist

              [loaded] com.facebook.videochat.[redacted].plist

              [loaded] com.spotify.webhelper.plist

     

    User Login Items:

              CMlite

              iTunesHelper

              Social Lite

              Spotify

              HP Product Research

              HPEventHandler

     

    3rd Party Preference Panes:

              DivX

              Flash Player

  • 6. Re: Random shutdowns after Maverick download
    mckenna50 Level 1 Level 1 (0 points)

    Okay, I was wrong. haha
    Should I just delete all of it? Where can I find it?

  • 7. Re: Random shutdowns after Maverick download
    Barney-15E Level 8 Level 8 (35,275 points)

    Random shutdowns usually point to bad RAM. Are you getting Kernel Panics where the screen dims and tells you to restart?

    If you just notice that it has restarted, open up Console and look in the System Diagnostic Reports. If there is a panic log, please post it. However, based on the info from EtreCheck, I don't see anything that would cause a kernel panic.

  • 8. Re: Random shutdowns after Maverick download
    Linc Davis Level 10 Level 10 (117,875 points)

    It's not clear whether you reset the SMC.

  • 9. Re: Random shutdowns after Maverick download
    mckenna50 Level 1 Level 1 (0 points)

    I checked and there are messages that say DumpPanic or ReportPanic. Are these the kernal panic that I should be looking for?

  • 10. Re: Random shutdowns after Maverick download
    mckenna50 Level 1 Level 1 (0 points)

    It says that resetting the SMC should be used as a last resort. Should I still try it?

  • 11. Re: Random shutdowns after Maverick download
    mckenna50 Level 1 Level 1 (0 points)

    Anonymous UUID:       DAC165E9-C108-506B-7FAF-2A74E9F18F9E

     

     

    Sun Nov 24 19:26:27 2013

    panic(cpu 0 caller 0xffffff7fa0115fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80bd3bc000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 0), Frame : Return Address

    0xffffff809a6a3140 : 0xffffff801e022f69

    0xffffff809a6a31c0 : 0xffffff7fa0115fac

    0xffffff809a6a3290 : 0xffffff7f9ea1c53d

    0xffffff809a6a3350 : 0xffffff7f9eae8d9e

    0xffffff809a6a3390 : 0xffffff7f9eae8dfc

    0xffffff809a6a3400 : 0xffffff7f9ed6d5be

    0xffffff809a6a3530 : 0xffffff7f9eb0cd41

    0xffffff809a6a3550 : 0xffffff7f9ea2308d

    0xffffff809a6a3600 : 0xffffff7f9ea20bae

    0xffffff809a6a3800 : 0xffffff7f9ea21af6

    0xffffff809a6a38e0 : 0xffffff7f9f979ba2

    0xffffff809a6a3920 : 0xffffff7f9f98955f

    0xffffff809a6a3940 : 0xffffff7f9f9b751b

    0xffffff809a6a3980 : 0xffffff7f9f9b757b

    0xffffff809a6a39c0 : 0xffffff7f9f98eff5

    0xffffff809a6a3a10 : 0xffffff7f9f95ad3e

    0xffffff809a6a3aa0 : 0xffffff7f9f956cc7

    0xffffff809a6a3ad0 : 0xffffff7f9f954816

    0xffffff809a6a3b00 : 0xffffff801e4cb873

    0xffffff809a6a3b90 : 0xffffff801e4cd76f

    0xffffff809a6a3bf0 : 0xffffff801e4cb28f

    0xffffff809a6a3d40 : 0xffffff801e0b6008

    0xffffff809a6a3e50 : 0xffffff801e026bb1

    0xffffff809a6a3e80 : 0xffffff801e0139b5

    0xffffff809a6a3ef0 : 0xffffff801e01e003

    0xffffff809a6a3f70 : 0xffffff801e0c921d

    0xffffff809a6a3fb0 : 0xffffff801e0f3e26

          Kernel Extensions in backtrace:

             com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9e9cb000->0xffffff7f9ec3afff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f9e9bb000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e978000

             com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f9ec45000->0xffffff7f9eef1fff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9e9cb000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

             com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7fa0108000->0xffffff7fa011afff

                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7fa0100000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9e924000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e978000

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa0103000

             com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 f939000->0xffffff7f9fa03fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f9e9bb000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e978000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9e9cb000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    13A603

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x000000001de00000

    Kernel text base: 0xffffff801e000000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 11492486631577

    last loaded kext at 365921697241: com.apple.filesystems.smbfs          2.0.0 (addr 0xffffff7fa03f8000, size 335872)

    last unloaded kext at 387512192294: com.apple.driver.AppleUSBUHCI          650.4.0 (addr 0xffffff7f9f1fb000, size 65536)

    loaded kexts:

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AGPM          100.14.11

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.5.2fc2

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.GeForceTesla          8.1.8

    com.apple.driver.AppleMikeyDriver          2.5.2fc2

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleMuxControl          3.4.12

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleIntelHDGraphics          8.1.8

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.8

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBCardReader          3.3.5

    com.apple.driver.AppleIRController          325.7

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.iokit.SCSITaskUserClient          3.6.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AppleUSBEHCI          650.4.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.driver.DspFuncLib          2.5.2fc2

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleHDAController          2.5.2fc2

    com.apple.iokit.IOHDAFamily          2.5.2fc2

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.AppleGraphicsControl          3.4.12

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8

    com.apple.nvidia.classic.NVDAResmanTesla          8.1.8

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.driver.AppleUSBMultitouch          240.6

    com.apple.iokit.IOUSBHIDDriver          650.4.4

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          650.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

    com.apple.iokit.IOUSBUserClient          650.4.4

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IO80211Family          600.34

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.iokit.IOUSBFamily          650.4.4

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          21

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    com.apple.kec.pthread          1

  • 12. Re: Random shutdowns after Maverick download
    Linc Davis Level 10 Level 10 (117,875 points)

    There's no need to reset the SMC. You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.
  • 13. Re: Random shutdowns after Maverick download
    Barney-15E Level 8 Level 8 (35,275 points)

    Ahhh, the rest of the story.

    You have a Mid-2010 15" Macbook Pro. It has a known graphics problem.

    Print out this article and take it to an Apple Store or certified repair center. Make sure they test for this specific problem. They won't find it on normal tests.

    http://support.apple.com/kb/TS4088

     

    As the article states, they will only cover the replacement of the logic board up to three years from date of purchase. However, since the problem sometimes doesn't appear until you upgrade from Snow Leopard to any of the other OS's, you might be able to haggle with them.

  • 14. Re: Random shutdowns after Maverick download
    mckenna50 Level 1 Level 1 (0 points)

    I scheduled an appointment and will be taking it in tomorrow. Hopefully something can be worked out. Thank you so much for all the help everyone!!!