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safari keeps crashing?

7410 Views 9 Replies Latest reply: Jan 11, 2014 1:40 PM by rcmelton RSS
denisenoble Calculating status...
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Nov 25, 2013 9:06 AM

safari keeps crashing

  • Tulkinghorn Level 1 Level 1 (20 points)
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    Nov 25, 2013 9:12 AM (in response to denisenoble)

    Many people on these boards have now posted about this being a constant problem since iOS 7 came out. I have started two discussions on it and posted in several others. I have had this problem on iPhone 5, iPad 2, and now iPad Air. We are all waiting for Apple to fix this!

  • JimHdk Level 7 Level 7 (21,695 points)
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    Nov 25, 2013 9:16 AM (in response to denisenoble)

    Try Settings > Safari > Clear History

     

    and Settings > Safari > Clear Cookies and Data

     

    Try restarting and/or resetting your iPad:

     

    Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after the iPad shuts down, then press the On/Off button until the Apple logo appears.

     

    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).

     

    If you continue to have crashes report them with details to Apple at http://www.apple.com/feedback/ipad.html

  • Tulkinghorn Level 1 Level 1 (20 points)
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    Nov 25, 2013 9:15 AM (in response to Tulkinghorn)

    P.S. Please report that you are having this problem to APple Feedback, http://www.apple.com/feedback/, and/or by calling AppleCare support and asking to speak to a supervisor.  Apple needs to keep hearing from its customers that this is a real problem.

  • Tulkinghorn Level 1 Level 1 (20 points)
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    Nov 25, 2013 9:16 AM (in response to JimHdk)

    Resets, etc., do not fix this problem.  Believe me, I have tried.

  • JimHdk Level 7 Level 7 (21,695 points)
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    Nov 25, 2013 9:19 AM (in response to Tulkinghorn)

    Tulkinghorn wrote:

     

    Resets, etc., do not fix this problem.  Believe me, I have tried.

    Whether they help or not depends on the bug being encountered in Safari. Denise's problem may be different from yours. In any event these are just work-arounds not solutions.

  • Tulkinghorn Level 1 Level 1 (20 points)
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    Nov 25, 2013 9:24 AM (in response to JimHdk)

    Well, I hope it helps her, and there's no harm in trying. But for two months now(i.e., ever since iOS 7 was released) I have been having the crashes she describes on three different iOS devices--iPhone 5, iPad 2, and iPad Air.  Resetting, clearing cache, reinstalling, restoring, updating, paying almost a thousand bucks for a new iPad, etc., etc. have not fixed the problem for me or even been effective workarounds.  So I'm beginning to think there just might be something wrong with iOS 7.

  • JimHdk Level 7 Level 7 (21,695 points)
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    Nov 25, 2013 9:48 AM (in response to Tulkinghorn)

    Tulkinghorn wrote:

     

    Well, I hope it helps her, and there's no harm in trying. But for two months now(i.e., ever since iOS 7 was released) I have been having the crashes she describes on three different iOS devices--iPhone 5, iPad 2, and iPad Air.  Resetting, clearing cache, reinstalling, restoring, updating, paying almost a thousand bucks for a new iPad, etc., etc. have not fixed the problem for me or even been effective workarounds.  So I'm beginning to think there just might be something wrong with iOS 7.

    There may well be bugs/problems in the iOS 7 version of Safari (or WebKit which it uses). The only way these will get fixed is if users continue to send feedback with details of which sites cause problems to Apple at http://www.apple.com/feedback/ipad.html

     

    One other work-around that you can try is to minimize the number of open tabs you create while using Safari.

  • max_walker93 Level 1 Level 1 (0 points)
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    Nov 26, 2013 12:26 AM (in response to Tulkinghorn)

    As I have posted before, I have been experiencing Safari crashes and return to home screen since the release of IOS7 even though I have an iPad 1 and have not upgrades it since OS5.

    I have tried the cache clearing, history, data clearing etc. and it seems to cure the problem briefly but doing that is a real pain because you lose all the remember me features etc.

  • rcmelton Calculating status...
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    Jan 11, 2014 1:40 PM (in response to JimHdk)

    How about trying all your workarounds to make iPad Safari open this: https://gomockingbird.com/mockingbird/ it crashes each time. I think the issue cannot be fixed without redesigning with more memory, so it's being ignored.

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