Currently Being ModeratedNov 25, 2013 8:54 AM (in response to ClaireCID)
There is a place for feedback about the Apple retail stores, though I'll agree it is not easily found.
Venting here doesn't do much good since we're mostly just fellow users.
Currently Being ModeratedNov 25, 2013 9:46 AM (in response to ClaireCID)
Since you are "venting" and not really looking for a solution, I will take the opportunity to post another viewpoint for your consideration.
It could be acceptable if you just walked in with a defective product or two, if you didn't have an appointment. The others waiting to speak to the Geniuses also have defective products, but they made an appointment before going down to the store and how would it be fair to them for someone who just "drops in"to be put into the queue? Frustrating, yes, but they have an appointment system for a reason. So, make an appointment and when you come back at that time, I am sure they will take care of it for you, either fixing or replacing it for you.
That said, if you pick up a product and find it doesn't work before you leave the store, I would expect them to address the problem before you left.
Best of luck.