Skip navigation

Mail in iOS 7 changes default mail account after entering addresses?

24824 Views 130 Replies Latest reply: Apr 7, 2014 4:50 AM by James Ward4 RSS
  • santranyc Level 1 Level 1 (10 points)

    I believe I have a fix. This was happening to me on my iPad 3 and iPhone 4S, both running iOS 7. FYI: the issue was only happening to me for addressees for whom I had an address card in Contacts.

     

    Since the default "From" address was apparently stored in the address card for the "To" field (addressee), by deleting and then recreating the address card for that person, from scratch, and then allowing said (new) card to sync across my iOS devices, it fixed the problem—even for non-Mail apps on my iOS devices.

  • santranyc Level 1 Level 1 (10 points)

    santranyc wrote:

     

    I believe I have a fix. This was happening to me on my iPad 3 and iPhone 4S, both running iOS 7. FYI: the issue was only happening to me for addressees for whom I had an address card in Contacts.

     

    Since the default "From" address was apparently stored in the address card for the "To" field (addressee), by deleting and then recreating the address card for that person, from scratch, and then allowing said (new) card to sync across my iOS devices, it fixed the problem—even for non-Mail apps on my iOS devices.

     

    This only worked for a few days, then the problem returned. I have an open case with Apple Support for this. If I get any further helpful information, I will post.

  • santranyc Level 1 Level 1 (10 points)

    Retesting everything now in 7.0.4 on iPad and iPhone, starting with deleting the Address Card for an addressee that triggers the behavior.

  • mquiz Level 1 Level 1 (0 points)

    At 1st size, even worse after the upgrade.

    Now the sending adress is wrong as soon as I start composing the message, whereas it previously did change to a wrong adress only when selecting some specific recipents

  • Steve Cavrak Calculating status...

    It just happened to me on an iPhone 4s with iOS 7.0.4: when using twitter and flipboard to email a link to my gmail account, the "From" line would switch from @default.com to @somethingelse.com. The problem started about noon today ...

     

    1. I reset the iPhone. No change in behavior

     

    2. I reset the default email account. No change in behavior

     

    3. I launched FlipBoard, manually edited the "From" account, sent a message, and exited.

     

    4. I relaunhed FlibBoard, selected another item to email and HURRAH, the default account had stuck.

     

    5. I launched Twitter, selected a tweet to email, and HURRAH, the default account was still sticky.

     

    There's clearly a bug in the way the accounts manager is passing along the default account address to the user program - and it seems to have been persistent over several OS versions.

     

    How do we escalate this to a problem tracking system to get this fixed

  • AnthonyNC Level 1 Level 1 (0 points)

    #4 and #5 do not happen for me as you describe it happening for you.  My phone seems to think its knows better than I do, so it uses a TO: email address that I would never ever use, ever.  Its just my icloud address.  But it knows better so who am I to argue with it, right?

  • strand16 Calculating status...

    Problem, problem, problem.

     

    It does seem to be a "bug" to me. The From: account is somehow associated with the contact, regardless of the To: address.  Many of my contacts have both work and personal email addresses. I started an email inside one of my personal accounts, the From: listed this account, and then I specifically chose the personal email of a contact and the From: changed as soon as I selected the email address to use my Work account.

     

    I thought it was no big deal. I tapped on the From: and selected my preferred account (personal) however that did not stick. I tired again and there is no way to delete the automated iOS 7 selection of which account to use. My personal email is now sitting on my work server.

     

    This *****. Thanks Apple for helping with my work/life balance.

  • woodyfromround rock Calculating status...

    This problem just started occuring for me today, November 25.

     

    Luckily, the emails I sent were to another one of my email addresses, but when I received it, I noticed that it was not sent from my default.  Started "testing" it and there is no ryhme or reason as to why it changes the "from" email address after you enter a recipient email address.

     

    This only seems to be occuring when you're using an app other than "mail" to send a message.  It's happening when using the Pictures app to email a photo or the Safari app to e-mail a link.

     

    On the phone now with Apple Support, but getting no help.

  • mjt484 Level 1 Level 1 (0 points)

    I'm not sure what I did so I may not be too much help here.  I had posted a few weeks ago that I was having a problem with the "from" address. I no longer have any problems and everthing is working fine.

     

    I now have three accounts listed in Mail on my iPhone 5 running all the updates for iOS7.  One is an Exchange server account and the other two are with Gmail.  I have no problem with any of the accounts.  No matter who I choose as a recipient the "from" address is the address I use for the account from which I'm sending the email.  No problem, works every time.  I just checked by sending an email to the same recipient from each account and each email used the account email as the "from" address.  No addresses got changed, no addresses appear to be associated with the recipient.  Each account had the correct "from" address based on the account that is correct for the account from which the emails were sent.

     

    My best guess is that there is something in settings that cured the problem for me.  IMHO, there is no bug, no account link to a recipient based on the last account used, etc.  Somehow it now works without problems.

     

    Post a reply here with a request for me to check something out and I"ll let you know what I find.

  • ChrisAgNYC Calculating status...

    Hi, I have been having similar issues.  It keeps changing my from address to my gmail address no matter which email account I am trying to send an email from.  It also happens when emailing from other apps, or when adding a photo to a reply email (which is really annoying).  It is not consistent though, which makes it very hard to trouble shoot.

     

    I noticed that my mail app started opening up to my gmail account when it would launch and that used to always open up to my "me" acount.  It was as if it had a mind of its own.  I ended up deleting the gmail account and then adding it back so that the "me" acount was at the top of the list and that seemed to fix that problem, but then I started to have the from address changing issue start, and it was my gmail account that the address would change to.  Wondering if the two incidents are related?  Anyone else noticed something similar?

     

    Anyway, I will keep an eye out here to see if anyone finds a solution.

  • Hackerboy Calculating status...

    I started having this problem yesterday, Iphone 5S with IOS 7 latest version.  It is unpredictable in that much of the time the correct account sends the mail, but around 10-20% it will change to my iCloud account, which I never use, or an old ATT account.  This is a significant bug as others point out.  I have already accidentally sent out the wrong account and signatures, so some sites now have my personal email and phone.  No big deal yet, but major nuisance and potential security issue. I was on the phone with 2 Apple reps, escalated to higher tech support.  He wasn't aware of the issue, had no solution, but supposedly expedited it to higher level of support.  I hope this gets fixed soon.

  • santranyc Level 1 Level 1 (10 points)

    I've been good for over a week. I re-enabled my gmail account on my phone as well as deleted and recreating my card in Address Book, and so far the From: field hasn't "flipped" to my gmail address anymore on either iPad or iPhone...and that's neither in Mail or other apps.

     

    So far, so good.

  • VBK Calculating status...

    Santranyc,

    You must be lucky we took 20 iPhones

    From iPhone 4- 5s..

    1)We set the default as cloud

    2) we opened gmail and hotmail accts as well

    3) we emailed within side each email acct

    Notes above. NO CHANGE in the from.

    4) we created a card "Jane doe" emailed

    Her for THE MAIN MAILBOX SCREEN, it was sent

    By the default cloud acct. We then emailed Jane

    From hotmail one time. Then went back to the

    Mailbox main page... Icloud came up In the

    From box as SOON AS WE TYPED JANE DOE

    IT CHANGED FROM ICLOUD TO HOTMAIL.

    5) deleted the card and the icloud and hotmail

    Accts re added

    6) went to main mainbox page... Icloud set as

    Default... Typed Jane doe.. It immediately

    Changed from icloud to hotmail..

     

    It did this on 20 phones and remembers the

    Last email address you sent from to that person

    Regardless of default UNLESS YOU ARE IN THE

    SPECIFIC MAILBOX YOU WANT IT SENT FROM THEN

    IT WILL GO FROM THAT MAILBOX AND NOT THE LAST ONE YOU

    USED for that person. Basically the default

  • bsafarik Calculating status...

    When creating a new email in the mail app of my iPad, it immediately shows the correct default address until I enter an addressee; depending on who it is, it may change my default to one of my other accounts. All my default preferences are set correctly. I look forward to Apple supplying a fix.

1 ... 3 4 5 6 7 ... 9 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (7)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.