14 Replies Latest reply: Nov 26, 2013 10:22 AM by Meg St._Clair
David Park2 Level 1 Level 1 (5 points)

Appearantly, I have marked something as "problem solved" because I have 5 points.  There is a legend but not a way to actually mark one.  I feel like this is a moronic question to ask.


MacBook Pro (13-inch Late 2011), Mac OS X (10.7.2)
  • 1. Re: How do I mark a problem as solved or helpful?
    Niel Level 10 Level 10 (242,125 points)

    Someone has marked one of your posts as helpful. You can only mark posts in a thread you started, and if you mark your own, you don't get any points.

     

    (67738)

  • 2. Re: How do I mark a problem as solved or helpful?
    David Park2 Level 1 Level 1 (5 points)

    Now I get it.  I have to respond in the emailed message like I just did.  Thanks!

  • 3. Re: How do I mark a problem as solved or helpful?
    Andyw1 Level 1 Level 1 (5 points)

    Possibly "moronic" follow up question...

    a) How do you mark a post as helpful?  I see nothing other than a like button

    b) If you can only mark posts in threads you have started - how do you get to 10 points?  If the owner is the only person who can vote for a reply, how does it get to 10 votes presuming you can only vote once?

  • 4. Re: How do I mark a problem as solved or helpful?
    stedman1 Level 9 Level 9 (52,235 points)

    A: only the person starting the post, in this case David Park2, can mark an answer as Solved (10 points) or Helpful (5 points)

    B: the "like" button is irrelevant to the points given, and frankly, I have no idea why Apple would have put it on the site.

  • 5. Re: How do I mark a problem as solved or helpful?
    Andyw1 Level 1 Level 1 (5 points)

    So what do the points do?.... (rhetorical question, no need to reply)

     

    It's disappointing that only the originator can say it helped solve a problem - the general idea with these boards is you only post a question once - so I'd like to vote on a post to say someone's reply helped me solve my problem.  I don't want to re-post the same question just to give someone kudos for answering it!

     

    I think it would be useful to other users to see that a reply helped many people (it might even be useful to Apple as a means of feedback on bug fixes and usability enhancements!)

     

    Thanks for the explanation - you solved my question :-)

  • 6. Re: How do I mark a problem as solved or helpful?
    fedtho Level 1 Level 1 (0 points)

    I second this exact question!

     

    I don't come on the forums too often, but why on earth should the one asking the question be the ONLY one able to say that an answer was useful???

     

    I just found the answer to a problem I had in a thread started by someone else - but I can't make the problem-solver stand out to thank him for his help!?!

     

    The irony is that the thread after said problem-solving post has 6 other people stating it helped them, but the guy who posted the initial question never deemed *any* response as helping/solving his problem !!!

     

    APPLE NEEDS TO CHANGE THIS, it makes NO SENSE.

  • 7. Re: How do I mark a problem as solved or helpful?
    steve359 Level 6 Level 6 (12,040 points)

    Points are only good for indicating how much you have helped others.  There is no requirement they mark *anything* as "answered" or "helped".  It is their choice.  My personal success rate for any points is 1 post in 20.  Others who have significant point totals would likely have similar or lesser success rates.

     

    Such is life.

  • 8. Re: How do I mark a problem as solved or helpful?
    fedtho Level 1 Level 1 (0 points)

    steve359 wrote:

     

    Points are only good for indicating how much you have helped others.

    That's the point I was trying to make: the way I see it, they don't really indicate that, as not all the people who found a post helpful can make it known, only the one who first asked.

    I'm fully aware that it's not a "requirement" to mark or not mark a post as helpful, even if it was.

    I just think it should be *possible*.

    I would like to have the opportunity to give back a little to someone who helped me, that's all.

  • 9. Re: How do I mark a problem as solved or helpful?
    BobHarris Level 6 Level 6 (13,120 points)

    If you are not the original poster, adding a "Thank You" reply naming the person or persons that helped you is just as good as being able to award points.  Since everyone that replied to the post will receive an email update, the people you have singled out will receive your "Thanks".

     

    The members that volunteer their time answering questions, are just as happy, maybe more so, getting a sincere "Thank You".

     

    Allowing anyone to award points on any post leads to "Ballet Box Stuffing", which devalues the points system as a reputation indicator.

  • 10. Re: How do I mark a problem as solved or helpful?
    Meg St._Clair Level 8 Level 8 (38,425 points)

    fedtho wrote:

     

    I don't come on the forums too often, but why on earth should the one asking the question be the ONLY one able to say that an answer was useful???

     

    I just found the answer to a problem I had in a thread started by someone else - but I can't make the problem-solver stand out to thank him for his help!?!

     

    The irony is that the thread after said problem-solving post has 6 other people stating it helped them, but the guy who posted the initial question never deemed *any* response as helping/solving his problem !!!

     

    APPLE NEEDS TO CHANGE THIS, it makes NO SENSE.

    A number of years ago, it used to be possible for anyone to award points to a post. Sadly, it led to lots of abuse. Peeople gave points to random posts. People gave points to posts that had nothing to do with the question because they like the poster. Or, because they disliked other posters. While the current system is far from perfect, it does seem to result in less nonsense while still allowing a repuation system.

     

    You can, however, submit feedback to Apple requesting something different.

     

    http://www.apple.com/feedback

     

    Best of luck.

  • 11. Re: How do I mark a problem as solved or helpful?
    fedtho Level 1 Level 1 (0 points)

    @ Meg St._Clair

     

    Thanks for taking the time to explain things in simple and convincing terms (and sorry for my somewhat overheated initial comment...)

     

    It makes sense to limit the number of people who can vote if there is abuse. Shame, but there's obviously no other way to do it.

  • 12. Re: How do I mark a problem as solved or helpful?
    Meg St._Clair Level 8 Level 8 (38,425 points)

    fedtho wrote:

     

     

    Thanks for taking the time to explain things in simple and convincing terms (and sorry for my somewhat overheated initial comment...)

    A little heat never hurt anyone. As long as people don't attack their fellow users, a bit of emotion is no problem. Life, especially when it involves technology, can be frustrating.

     

    Best of luck.

  • 13. Re: How do I mark a problem as solved or helpful?
    darleendromde Level 1 Level 1 (0 points)

    Meg St._Clair wrote:

     

    fedtho wrote:

     

     

    Thanks for taking the time to explain things in simple and convincing terms (and sorry for my somewhat overheated initial comment...)

    A little heat never hurt anyone. As long as people don't attack their fellow users, a bit of emotion is no problem. Life, especially when it involves technology, can be frustrating.

     

    Best of luck.

     

    To Meg St._Clair, Bob Harris, steve359, fedtho, stedman1, Andyw1, Niel + David Park2 (all who questioned/commented on this thread):

     

    Thank you all for you questions & comments.  I, too, recently found  the answer to my question in a previous thread, but it was after I posted my own question that I found it.  Because I am definitely computerchallenged, I automatically assumed I couldn't thank the person who gave the "This answered my question" because I didn't know how to do that..  I ended up replying a thank you to my own question post simply because I did want to acknowledge the help I received, not only from my most recent question, but for any of the helpful answers I've received through the Apple Support Communities.

     

    So a heartfelt thank you from an "OMG, what do I do about this techy problem" granny who personally loves techy geeks who help me retain whatever sanity I have left!    YOU GUYS ARE GREATLY APPRECIATED.

  • 14. Re: How do I mark a problem as solved or helpful?
    Meg St._Clair Level 8 Level 8 (38,425 points)

    darleendromde wrote:

     

     

    So a heartfelt thank you from an "OMG, what do I do about this techy problem" granny who personally loves techy geeks who help me retain whatever sanity I have left!    YOU GUYS ARE GREATLY APPRECIATED.

    So glad you got the help you needed. This place can be a little rough and tumble. Thank yous are always welcome.